What are the Best Call Management Features for Small Businesses?

On December 24, 2019
5:37 pm
Filed under Learning

Your business clients expect the best from you; being able to reach you is essential. Your business phone system should fulfill the needs of your clients; when you’re in your office and when your not. There are many options for phone systems in today’s market, but what are the features that make the best call handling solution for your business? We’ve all had the experience of dealing with automated systems that leave us shouting “operator” and being routed in a circle. That’s the last thing you want to happen to your clients, especially when your business is new. Losing clients

Only one third of businesses use some form of texting to communicate with their customers today. This is a hugely untapped business advantage. Here are ten tips on how Phone.com helps you use text messaging (SMS) in your business: 1. Text messaging is included for free with all Phone.com plans. 2. All Phone.com phone numbers (toll free and local) are textable and can start sending and receiving text messages today. 3. Try my.phone.com – this new web-based user interface allows you and your staff to easily send and

To menu or not to menu? That is the question. But not really. If you’re a business with a business phone number, you’ll want to make sure your VoIP menu is set up for success. What’s great about the phone menu is it’s completely customizable, so you control how much or how little options you give customers when they call into your company. It all depends on your customer base or potential new business, so do your due diligence and get that research done prior. In the

There are several reasons why it is important to have a business phone number. After all, society today is very interconnected with online-oriented communication. And business telephone numbers are becoming more of a necessity than a luxury. Having a business phone number is necessary if you want to maintain consistency within your business while never missing a beat. But there are plenty of other important reasons why your company needs a dedicated number. Here are our top 7 reasons why you should get a business phone number today. 1. Your Personal Cell Phone Number Remains Private Nothing is more annoying

2019 was a year of many milestones for our company and with the dawn of a new decade just 13 short days away, I want to thank you for entrusting Phone.com to provide the business communications services that help your team stay agile and connected. It is truly an honor to work with such a diverse array of customers, which now includes more than 32,000 businesses across the U.S. and Canada. We started this business in 2008 with one overarching goal: level the playing field so small businesses could compete with larger companies. Phone.com is purpose-built from the ground

Phone.com today introduced a new live call answering service, Live Receptionist, the latest addition to its comprehensive portfolio of cloud-based unified communications (UCaaS) and business phone services.

Phone.com Adds Live Receptionist to UCaaS and Business Phone Services Portfolio Newark, NJ (December 12, 2019) – Phone.com today introduced a new live call answering service, Live Receptionist, the latest addition to its comprehensive portfolio of cloud-based unified communications (UCaaS) and business phone services. Staffed by U.S.-based professionals skilled in the nuances of customer service, Live Receptionist helps businesses of all sizes convey professionalism. Available “as-a-service,” this new offering removes the hassle of hiring and on-boarding new personnel, as well as the financial obligations of compensating a full-time, salaried employee to answer phones. “Live Receptionist maximizes efficiency

The holidays are here. And so is the stress. As a small business owner, you shouldn’t have to worry about a phone that’s ringing off the hook. So what’s an easy solution to reduce the business cortisol levels? A call handling feature from your VoIP phone service. Just remember: you’re not the only one stressed. Customers calling into companies are sometimes frustrated before they even pick up the phone. And if they’re experiencing long wait times, poor call quality, or complex menus that lead to