You Should Be Talking to Your Customers Once a Month

Woman at work

At the very least once a month. In a fast-paced world where we’re inundated by endless scrolls on social media, a 24 hour news cycle, and increasing responsibilities at the office and at home, it’s hard to engage with customers regularly and effectively. And because there are so many statistics pointing to customers disengaging after poor customer service experiences, it pays to be on top of attentiveness and to approach this customer care with a hospitality-minded strategy. With that said, we’ve put together some thoughts on why and how you should keep in touch with your customers.   Talk to

Read More »
TMCnet Logo

Phone.com today announced that its cloud-based unified communications services (UCaaS) platform has been named the 2019 INTERNET TELEPHONY Product of the Year.

Read More »
Internet telephony product of the year.

NEWARK, NJ (March 26, 2019) — Phone.com today announced that its cloud-based unified communications services (UCaaS) platform has been named the 2019 INTERNET TELEPHONY Product of the Year. For small business owners and entrepreneurs who need communication systems that are flexible, convey brand professionalism, and support both remote and mobile employees, Phone.com provides a complete portfolio of cloud-based unified communications and collaboration (UC&C) and enhanced business services that make it seamless and easy for users to connect with both internal and external audiences by any channel, from any location on any device. Utilizing WebRTC, Phone.com’s server-less soft-client application expedites provisioning and onboarding, and also simplifies scalability.

Read More »
entrepreneuring using VOIP business phone

  If you have a small business, you’re probably trying to cut corners. And one of those corners may be a business phone.   After all, isn’t calling people—even answering the phone—outdated these days? In the era of texting, emails, and live chatting, why would someone want to actually pick up the phone to call a business?   We hate to go old-school on you, but using the phone to make actual phone calls is still (surprisingly!) popular, especially when it comes to small businesses.   If you’re thinking about (literally) cutting the cord, consider the following.   People are

Read More »
Live answering service

  We’ve all been there: in need of assistance, furiously shouting “Operator” to an automated voice-over. Help seems, well, futile. Wouldn’t it be nice if you have a real live person on the other end of the line? Thanks to a growing number of outsourcing companies, it’s possible you now can. Live answering services have been becoming more popular and more affordable to small and medium businesses. Apart from the myriad reasons how they can help, perhaps the biggest is how it immediately elevates your brand. The big business look-and-feel can be a huge factor in whether customers choose your

Read More »
Distil Netowrks

  Distil Networks is a bot defense provider whose products protect its customers’ APIs, websites and mobile applications. Distil is able to distinguish bot traffic (software that runs automated, repetitive tasks) and real human interaction in their customers’ traffic. They work with companies with a large online presence that have a consumer front, like major e-commerce retailers and financial institutions.   We spoke with Rami Essaid, Chief Product and Strategy Officer at Distil, about why they started using Phone.com and how Phone.com has helped Distil Network grow their business.   When did you start working with Phone.com?   We started

Read More »
Employees in a workspace

You can have your dream job, a great boss, even a never-ending supply of your favorite coffee. But if your workspace isn’t quite right, your productivity can suffer. Whether your office is at home or away, a cubicle or an executive suite, if it’s dark and drab, messy, uncomfortable, and/or full of distractions, some small upgrades can yield amazing results. We’ve compiled nine simple ways to create a more productive workspace, from reducing clutter in your hard drive to increasing the green around you.   Clear the (physical) clutter Nothing gets in the way of productivity like clutter. It makes

Read More »
Work desk using caller analytics

  Analytics, in really any form, are paramount to a business’s success. So for a company of any size, especially those with a call center or those who suddenly have an increase in call volume, monitoring the customer experience and making it smooth is key. And the way to do that? Caller analytics.   If you know how to use them, call analytics data can be a mighty tool. By studying the specifics, you can get a clearer picture of how long customers are spending on the phone when they call in, location of callers, wait times, times of day

Read More »
Colleagues conducting a webinar

You’ve decided to host your first webinar. That’s a big deal. It’s the first time you’re putting out such a big piece of content, the first time you’re putting yourself on camera, and, most importantly, the first time introducing your company to a wider audience. There are plenty of factors that go into making a successful webinar, but we wanted to highlight a few.   Production & Promotion   If this is your first webinar, it’s probably best to keep your focus razor-sharp. This is a time where you have 20-30 minutes of time to dive into a specific topic.

Read More »

  SVP & Chief Compliance Officer Joel Maloff recently sat down with Harry Brelsford of SMBNation at ITEXPO. To watch Maloff’s interview, click here >

Read More »

Murray Hill, N.J. – Phone.com’s Alon Cohen will be part of a panel at Nokia’s Murray Hill Garage on the necessity of innovation taking place from 4:30-6:30 on March 7. Nokia will present a preview of their new “Open Ecosystem” application and other Council members will have a chance to showcase their innovations as well. Tickets are available to New Jersey Tech Council members only at $20. For more information, click here >

Read More »
Woman at work

At the very least once a month. In a fast-paced world where we’re inundated by endless scrolls on social media, a 24 hour news cycle, and increasing responsibilities at the office and at home, it’s hard to engage with customers regularly and effectively. And because there are so many statistics pointing to customers disengaging after poor customer service experiences, it pays to be on top of attentiveness and to approach this customer care with a hospitality-minded strategy. With that said, we’ve put together some thoughts on why and how you should keep in touch with your customers.   Talk to

Read More »
TMCnet Logo

Phone.com today announced that its cloud-based unified communications services (UCaaS) platform has been named the 2019 INTERNET TELEPHONY Product of the Year.

Read More »
Internet telephony product of the year.

NEWARK, NJ (March 26, 2019) — Phone.com today announced that its cloud-based unified communications services (UCaaS) platform has been named the 2019 INTERNET TELEPHONY Product of the Year. For small business owners and entrepreneurs who need communication systems that are flexible, convey brand professionalism, and support both remote and mobile employees, Phone.com provides a complete portfolio of cloud-based unified communications and collaboration (UC&C) and enhanced business services that make it seamless and easy for users to connect with both internal and external audiences by any channel, from any location on any device. Utilizing WebRTC, Phone.com’s server-less soft-client application expedites provisioning and onboarding, and also simplifies scalability.

Read More »
entrepreneuring using VOIP business phone

  If you have a small business, you’re probably trying to cut corners. And one of those corners may be a business phone.   After all, isn’t calling people—even answering the phone—outdated these days? In the era of texting, emails, and live chatting, why would someone want to actually pick up the phone to call a business?   We hate to go old-school on you, but using the phone to make actual phone calls is still (surprisingly!) popular, especially when it comes to small businesses.   If you’re thinking about (literally) cutting the cord, consider the following.   People are

Read More »
Live answering service

  We’ve all been there: in need of assistance, furiously shouting “Operator” to an automated voice-over. Help seems, well, futile. Wouldn’t it be nice if you have a real live person on the other end of the line? Thanks to a growing number of outsourcing companies, it’s possible you now can. Live answering services have been becoming more popular and more affordable to small and medium businesses. Apart from the myriad reasons how they can help, perhaps the biggest is how it immediately elevates your brand. The big business look-and-feel can be a huge factor in whether customers choose your

Read More »
Distil Netowrks

  Distil Networks is a bot defense provider whose products protect its customers’ APIs, websites and mobile applications. Distil is able to distinguish bot traffic (software that runs automated, repetitive tasks) and real human interaction in their customers’ traffic. They work with companies with a large online presence that have a consumer front, like major e-commerce retailers and financial institutions.   We spoke with Rami Essaid, Chief Product and Strategy Officer at Distil, about why they started using Phone.com and how Phone.com has helped Distil Network grow their business.   When did you start working with Phone.com?   We started

Read More »
Employees in a workspace

You can have your dream job, a great boss, even a never-ending supply of your favorite coffee. But if your workspace isn’t quite right, your productivity can suffer. Whether your office is at home or away, a cubicle or an executive suite, if it’s dark and drab, messy, uncomfortable, and/or full of distractions, some small upgrades can yield amazing results. We’ve compiled nine simple ways to create a more productive workspace, from reducing clutter in your hard drive to increasing the green around you.   Clear the (physical) clutter Nothing gets in the way of productivity like clutter. It makes

Read More »
Work desk using caller analytics

  Analytics, in really any form, are paramount to a business’s success. So for a company of any size, especially those with a call center or those who suddenly have an increase in call volume, monitoring the customer experience and making it smooth is key. And the way to do that? Caller analytics.   If you know how to use them, call analytics data can be a mighty tool. By studying the specifics, you can get a clearer picture of how long customers are spending on the phone when they call in, location of callers, wait times, times of day

Read More »
Colleagues conducting a webinar

You’ve decided to host your first webinar. That’s a big deal. It’s the first time you’re putting out such a big piece of content, the first time you’re putting yourself on camera, and, most importantly, the first time introducing your company to a wider audience. There are plenty of factors that go into making a successful webinar, but we wanted to highlight a few.   Production & Promotion   If this is your first webinar, it’s probably best to keep your focus razor-sharp. This is a time where you have 20-30 minutes of time to dive into a specific topic.

Read More »

  SVP & Chief Compliance Officer Joel Maloff recently sat down with Harry Brelsford of SMBNation at ITEXPO. To watch Maloff’s interview, click here >

Read More »

Murray Hill, N.J. – Phone.com’s Alon Cohen will be part of a panel at Nokia’s Murray Hill Garage on the necessity of innovation taking place from 4:30-6:30 on March 7. Nokia will present a preview of their new “Open Ecosystem” application and other Council members will have a chance to showcase their innovations as well. Tickets are available to New Jersey Tech Council members only at $20. For more information, click here >

Read More »
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