Five Reasons Phone.com and Remote Work Go Hand In Hand

On August 27, 2014
2:52 pm
Filed under Learning

In the book Remote, Jason Fried and David Heinemeier Hansson, founders of 37signals, present a compelling argument for allowing employees to work from home. At the core of the discussion is giving your employees the flexibility to work wherever they feel is best. That could be home or a cabin in the mountains, or possibly at one coffee shop in the morning and another in the evening. Does it really matter where they work as long as they are completing their work with flying colors and effectively communicating with the team? If you are currently considering allowing your employees to work remotely, here are five

Traditional faxing is soon to become an obsolete obstruction in your home office setup. Those big, bulky devices are being replaced with cloud-based solutions like the one that Phone.com offers, which allows you to send faxes directly from your computer or smartphone. Here’s 3 great reasons to start sending and receiving digital faxes today with Phone.com: You can send a fax wherever you have your computer or smartphone. Faxes can be sent digitally directly from your Phone.com account, or you can send them from our iPhone app. Be notified of your received faxes via email. No more sitting around the

This guide shows you how to add a schedule to your account for your business hours.

If your business is like any other, then you probably have a customer service or sales team with multiple employees answering the phones throughout the day. If this sounds like you, then it’s time to utilize Phone.com’s Queues feature so you never have to worry about setting up your call forwarding again. Queues have several benefits, including: Routing incoming calls to a specific group of phone numbers. Never worry about having to set up individual forwarding to each employee’s phone number. You can set all your numbers to be dialed once in your queue settings. Queue members are dialed in

This guide shows you how to place and receive calls on your Mac or PC using our Communicator softphone.

In a recent article by the International Customer Management Institute (ICMI) ranking the Top 50 Contact Center Thought Leaders on Twitter, Phone.com’s very own Jeremy Watkin and Jenny Dempsey made the list. Jeremy (@jtwatkin) ranked at #17 and Jenny (@jennysuedempsey) ranked at #45. Jenny and Jeremy cowrite CommunicateBetterBlog.com, a blog dedicated to observing and learning from both good and bad customer service experiences with the intent on making the customer service at Phone.com awesome. Follow them along with the other deserving honorees for some fantastic customer service wisdom.

This guide shows you how to add a schedule to your account for your business hours.

This guide shows you how to place and receive calls on your Mac or PC using our Communicator softphone.

Five Reasons Phone.com and Remote Work Go Hand In Hand