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FAQ’s about your new Hosted Phone System

Can I bring my own phone to Phone.com?

Yes you can! If you have a desk phone that you'd like to use with your Virtual PBX Phone.com service, our Customer Service team can help you set it up.

Because there are so many device makes and models, you'll need to talk with one of our representatives to see whether your make and model will work with our service. They will also help you configure your device settings, confirm whether your phone will work with Phone.com’s service, add the device to your account and help you set it up.

If your phone doesn't work with our service for some reason, we have a wide range of phones and adapters for purchase. Learn more on this topic at our Support Center by clicking here

Can I use my own phone with Phone.com?
How can I forward my calls to my Phone.com phone number?

How do I forward calls to my Phone.com number?

Forwarding calls that come in to your hosted pbx Phone.com number is priority numero uno and the first action you will need to set in your account settings.

Calls to your number can be routed to a number of extension types, including:

  • Your mobile phone or an IP desk phone
  • Your communicator soft phone (phone software installed on your computer)
  • Your business menu or voicemail

Regardless of where you forward your number, the actions you take will be similar for each process. The instructions that can show you how to forward calls to an extension or another phone number, can be found here

Can I add a Toll-free or Vanity Number?

Phone.com offers a variety of toll-free and vanity number types to enhance your new business phone system.

A toll-free number is a phone number that offers free calling for the caller. The cost of the call is charged instead to the toll-free numbers’ subscriber.

Vanity numbers are great because they’re easy to remember and they spell out something that means something to your business, for example, 1-800-POPCORN or 1-800-GET-INFO. We offer two types of vanity numbers:

  • Vanity Local: These numbers use local area codes and the caller pays for the call.
  • Vanity Toll-free: These numbers use toll-free prefixes like 800 or 888, and calls to the number are free for the caller.

To learn how to add a Toll-Free Number visit that topic at our support center here

Does Phone.com allow me to add a toll free or vanity number?
How to configure my Phone.com Email and SMS Notifications?

Can I setup Email or SMS Notifications for my messages?

Absolutely! Your pbx system is equipped to notify you when you get a message, so you can have a seamless communications experience no matter where you are. If you'd like to be notified when you receive a new Phone.com voicemail, fax or SMS message, you can follow the easy step-by-step instructions in our Support Center here

Can I decide what hours my phone will ring?

Your business phone systems come equipped with schedules that can specify the time period that your pbx phone will ring, and have all calls outside of your business hours go directly to voicemail or another extension. Setting it up is simple! Review the step-by-step process right here, at our Support Center.

How to configure what hours my phone rings