It’s Customer Service Appreciation Day at Phone.com

On September 29, 2017
10:16 am
Filed under Company Culture

Very early in the development of Phone.com as a business, we made an important decision that we believe was vital to our success. That decision was to have all our support teams right here in the U.S. While it’s more expensive than outsourcing support to India or some other country, we have not regretted that decision for a moment in 10 years. Our customer service team represents the best of Phone.com. Proactive, always seeking to improve the customer experience and constantly on the lookout for issues and trends that impact our service. Here is feedback from the Phone.com team: “Our

Welcome to the latest installment of “Innovation Corner.” Here, we dig into the expertise of Alon Cohen, our CTO and Executive VP, and share insider tips, lesser-known features and fun ideas on how to get the most out of your phone system and your Phone.com account. We’re all about flexibility, efficiency, ease of use and, of course, affordability for our customers of all sizes. Service Spotlight: Video Conferencing Our video conferencing tool is a Phone.com premium service. Nothing to download, nothing to install. Bring up to 25 participants together for face-to-face meetings, with up to an additional 200 participants able

Communication is essential in business. This is especially true when you’re in a line of work where you take on individual clients. Regardless of the type of work that you do, your clients will have certain expectations that you need to meet. If you’re not able to effectively communicate with them, you might miss the mark entirely and either have to redo your work or lose the client completely. The big question is, what’s the best way to keep in touch with your clients? Some purists believe that the tried-and-true telephone is still by far the best option, while others

Time management is essential to being productive during the workday. Unfortunately, it’s easy to get distracted by the people and events surrounding you. That’s not even getting into the various distractions you’ll find online… have you ever fallen down a Wikipedia hole at work while trying to look something up? Even if you’re usually pretty productive, there are still likely a few ways that you can better manage your time while you’re on the clock. Sometimes, improving your time management skills is just a matter of becoming more aware of how you spend your time during the workday. In other

Once you’ve got it set up, you might not give much thought to your company’s phone system. After all, this is the age of the Internet… your phones may not even be the primary way that your customers connect with your business. That doesn’t mean that your phone system isn’t important, however; even with Facebook and email taking a role of prominence in business communications, people are still going to call when they need to get in touch with someone quickly. With that in mind, take a moment and think about what the user experience is when someone calls your

It’s Customer Service Appreciation Day at Phone.com