A Silent Customer Isn’t Always A Happy Customer

On May 21, 2015
4:41 pm
Filed under Customer Stories, Learning

We frequently go through some of our larger customer accounts and call to check in and see how the service is working for them. On one occasion, I came across a large account. At first glance, I noted that they paid their bill each month and almost never called Customer Service. Great, right? But when I called and spoke with them, I found out they were experiencing a number of technical issues and were considering switching to a different provider. They just didn’t have the time to call us or try to resolve the issues. I’d gone into the call thinking

Our Phone.com customers are pretty savvy! They will often scan our website and device docs before calling us for help. We realized that adding a robust knowledge base, where customers could find setup tips, browse phone features or resolve common issues, was a no-brainer. It’s with that in mind that we are thrilled to unveil the new Phone.com Support Center! Here you’ll find a true hub of information, including set-up guides for businesses of varying sizes, helpful write ups on our many features, and a great list of FAQs that address the top issues our customers face. Take Note! There are three things you should know about

You may have noticed that a few things have changed here at Phone.com. Most notably, this shiny new website! While our communications platform and delivering rock-solid phone service to our business customers remains our focus, we knew there was plenty we could do to improve the way we talk about Phone.com’s pricing and product offering to the world. And so we present our brand new website! Thinking Forward The refreshed Phone.com represents not only a slick new site where you can learn all about our product and services; it’s also a focused effort to place design and your user experience at the forefront of the Phone.com brand. With our greatest single benefit being

A Silent Customer Isn’t Always A Happy Customer