Toll Free Tips: Handset barely stays on hook

The Polycom business phones we sell with our virtual office service are some of the best IP phones in the market. One complaint we got from a cfew customers is simply that the “…handset barely stays on hook, falls off constantly, needs a deeper well to hold it in tight”.

Well: If you feel your way under the top section of the part holding the handset on the IP501 (just under the hook switch) you will see something that looks like a big plastic screw (see photo). It is a cover that you can pull out, when you do, take it out rotate 180 deg and push back in. It will assert kind of a small shoulder / pin that will hold the handset better.
Thats it. The folks at Polycom thought about this.

Polycom screw

Polycom pin