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Quick Guide: Screening Your Business Calls

  The benefit of using your mobile phone for business calls is that you can carry your office in your pocket or purse. Read voicemail, run a conference call, send a fax. But the down side is that you might receive business calls when you’re off the clock, visiting with friends or doing your grocery shopping. Set Your Schedules One of the easiest ways to manage business calls on your personal phone is to set Phone.com Schedules, which allow you to manage how incoming business calls are handled during specific times. Nights, weekends and holidays? Set all incoming calls to go to voicemail!

Read More »

  Lawyers, therapists, realtors, notaries, call centers, utilities, banks—there are many types of businesses that rely on call recording to keep a record of conversations for legal or monitoring purposes. Phone.com offers free inbound call recording that you can activate manually on any call. You can also enable premium recording on your outgoing or incoming calls on your Phone.com account at the the following rates: 300 minutes – $4.95/month 1,000 minutes – $14.95/month Let’s walk through how to set up both the free and premium call-recording options. Activating Free Call Recording on an Incoming Call This service applies only to incoming calls on your Phone.com

Read More »
business meeting

Have you noticed how common it is for people to take laptops and phones into meetings these days? How those who are not actively part of the discussion use the time to get other work done? Or check their email, the weekend weather, or read an article on a tech blog? It’s symptomatic of how meetings happen today. You call a meeting to resolve an issue, invite all those who might be affected, who need to be kept in the loop, and then settle down to brainstorm solutions. People arrive to your meeting with a snack and a soda, and settle into the comfiest

Read More »

  “There is a need to retool yourself, and you should not expect to stop … if we can’t [learn new technologies], mark my words, in three years we’ll be managing decline.” Randall Stephenson. Chairman and CEO, AT&T.   “I’m riding the copper train all the way down.” Kevin Stephenson. AT&T Customer Service Technician.   Last week, The New York Times published an outstanding article on two brothers—one, a veteran technician for AT&T; the other, his brother and the phone provider’s Chief Executive. The article, by NYT Tech Editor Quentin Hardy, is an insightful study of the men, their interests and motivations,

Read More »

Leadership, what is it? Are there essential characteristics? What distinguishes a good leader from a bad one? Do I have any hope of improving my leadership skills? And if so, what will it do for me and for those I care about?  John C. Maxwell is a world-renowned expert on leadership. In his book, The 5 Levels of Leadership: Proven Steps to Maximize Your Potential, he expounds on all of these questions. I chose to read this book because leadership has always been an interest of mine. I’ve been in leadership positions several times before, but I always felt I lacked effectiveness.

Read More »

  Did you know that you can have phone service without a phone?   How? Phone.com’s Communicator software lets you receive and make calls from your computer, without a phone device! Learn more about Communicator features >   To use Communicator, complete the following three steps: Download and install the software on your computer. Create a dedicated extension on your Phone.com account to use for Communicator. Find and use your unique Communicator username and password to log into the software. Download the Phone.com Communicator Software You can download the latest version of Phone.com Communicator for either Windows or Mac OS

Read More »

  Our Engineering group is rounding out a new RESTful API that you can use to build your own apps and incorporate Phone.com functionality into your business systems.   We never questioned whether or not we’d use REST—it’s pretty much a given that REST is the best way to build an API. And it’s almost as unanimous that a RESTful API should be JSON based. But since REST is a set of architectural guidelines, rather than a protocol or specification, we had to decide at the outset which media type we would use for output. That is, what kind of JSON

Read More »

  Customer service. Everyone has a customer-service story, whether good, bad or in between. This is certainly true for those of us who work in the industry—we not only need service as consumers, we provide it every day! This puts us in an interesting position, being on both sides of the customer-service equation. We know how it feels to be the desperate caller who needs something on their account fixed, and we know how it feels to be the well-intentioned representative, trying to provide the best service we possibly can. In light of this, I think the four agreements discussed in Don Miguel Ruiz’s

Read More »

Phone manners have changed some in the 150 years since Alexander Bell first spoke the words “Mr. Watson, come here! I want to see you!” into his leading-edge voice transmitter. Early telephone etiquette centered around social politeness, and also on the practicality that phone service was limited and should not be squandered! A few examples, taken from a list of early phone etiquette rules in a recent Mental Floss article: Don’t say hello! Because that greeting was implied and exchanging niceties was seen as tying up the phone lines unnecessarily. Instead, recipients were encouraged to state their phone number immediately as soon as they picked up

Read More »

You’ve started a promising business and you’re ready to make those great ideas happen. As any successful entrepreneur will tell you, it’s not enough to have a great plan, it’s all about how you execute. Time to get organized! In today’s distributed workforce, collaborating face to face isn’t always an option. And while Phone.com powers business communications, providing affordable phone service wherever you do business, a good phone call is only part of the solution. Here’s the list of tools we find essential to collaborating at Phone.com, particularly since our own team is distributed across the United States! These simple and free online tools will keep employees in

Read More »

  In the era of VoIP phone service, the idea of adding a phone line seems dated. You’re no longer connecting a wired cable; you’re adding a virtual software service. Technology changes quickly but terminology tends to lag before slowly fading away. Even though we’ve used touch-tone phones for decades, we still talk about dialing a number. I hang up to end a call, even though I’m really just tossing my phone into my purse. And really, why when your phone lights up with the theme song from Mission Impossible, do we say it’s ringing? We use telephony terms long after they are accurate. Mental Floss recently published

Read More »

We frequently go through some of our larger customer accounts and call to check in and see how the service is working for them. On one occasion, I came across a large account. At first glance, I noted that they paid their bill each month and almost never called Customer Service. Great, right? But when I called and spoke with them, I found out they were experiencing a number of technical issues and were considering switching to a different provider. They just didn’t have the time to call us or try to resolve the issues. I’d gone into the call thinking

Read More »
Virtual phone number for small business

As businesses and home users set aside traditional analog phone services, replacing them with Voice over Internet Protocol (VOIP), one of the challenges becomes allocating the right amount of bandwidth to your Internet phone service. How much of your current bandwidth is needed for high-quality voice calls? This is a question we are asked every day by our customers. Here’s an overview video.    Start by asking yourself a few questions: What is the actual data upload and download speed that your Internet Service Provider (ISP) delivers? What other services and applications on your network consume a portion of that

Read More »

Are you still writing your business contacts on random pieces of paper, or maybe you are tired of having your business and personal contacts mixed together? If so, Phone.com has a great address book feature included with every account that makes managing your business contacts easy and efficient.  There are several benefits to using our address books, including: Importing contacts is simple. Want to transfer your contacts from AOL, Gmail, Plaxo, Windows Live, or Yahoo? We’ve got you covered with an automated importing tool to handle the job. Extension specific contacts. Got a staff of employees that all have their

Read More »

As a small business owner, are you satisfied with your phone service? Wonder where to find the reliability you need or how to scale your phone system to serve your growing enterprise? You’re not alone. A recent report from Software Advice, a Texas-based service that matches businesses with best-in-class software solutions, suggests that nearly 60 percent of companies currently looking to upgrade their phone systems are looking for a sophisticated VOIP service, one that is both reliable and scalable. Top Reasons for Considering VOIP   The report highlights the top features, pain points and reasons that business owners are looking to VoIP.

Read More »

As a small business owner, time is one of your greatest assets, and also something that seems to be in a constantly short supply. The last thing you need to be doing is tinkering with your phone system, which is why Phone.com has some great preset features that will save you some valuable time. Presets allow you to: Save your settings in templates. These templates can then be quickly applied elsewhere on your account without having to set them up manually repeatedly. Edit your call forwarding in one location. When you save your call forwarding as presets, you can manage

Read More »

Apple recently unveiled their new iPhone 6 and it’s bigger and better than ever. If you’re considering upgrading, or perhaps this is your first iPhone, then why not take advantage of our iPhone app with that new phone of yours?  As a business owner, staying connected with your clients while outside of the office is critical. With our iPhone app, you can fulfill most of your business’s communication needs without being at your desk, including: Placing calls with your Phone.com number. No need for a desk phone to accomplish this. Our app allows you to use your Phone.com number as

Read More »

If you are running your business from your home office on a land line, now is a great time to consider switching to a VoIP solution. VoIP offers many excellent benefits for a business owner that a land line simply can’t compete with, including: Exceptional call quality. Enjoy crystal clear, high-definition audio quality with a VoIP phone. A land line will never be able to match the clarity that a VoIP phone can offer. More features. Does your land line include menus, dynamic call forwarding, schedules, and the handful of other features that VoIP offers? These features are necessary to

Read More »

  The benefit of using your mobile phone for business calls is that you can carry your office in your pocket or purse. Read voicemail, run a conference call, send a fax. But the down side is that you might receive business calls when you’re off the clock, visiting with friends or doing your grocery shopping. Set Your Schedules One of the easiest ways to manage business calls on your personal phone is to set Phone.com Schedules, which allow you to manage how incoming business calls are handled during specific times. Nights, weekends and holidays? Set all incoming calls to go to voicemail!

Read More »

  Lawyers, therapists, realtors, notaries, call centers, utilities, banks—there are many types of businesses that rely on call recording to keep a record of conversations for legal or monitoring purposes. Phone.com offers free inbound call recording that you can activate manually on any call. You can also enable premium recording on your outgoing or incoming calls on your Phone.com account at the the following rates: 300 minutes – $4.95/month 1,000 minutes – $14.95/month Let’s walk through how to set up both the free and premium call-recording options. Activating Free Call Recording on an Incoming Call This service applies only to incoming calls on your Phone.com

Read More »
business meeting

Have you noticed how common it is for people to take laptops and phones into meetings these days? How those who are not actively part of the discussion use the time to get other work done? Or check their email, the weekend weather, or read an article on a tech blog? It’s symptomatic of how meetings happen today. You call a meeting to resolve an issue, invite all those who might be affected, who need to be kept in the loop, and then settle down to brainstorm solutions. People arrive to your meeting with a snack and a soda, and settle into the comfiest

Read More »

  “There is a need to retool yourself, and you should not expect to stop … if we can’t [learn new technologies], mark my words, in three years we’ll be managing decline.” Randall Stephenson. Chairman and CEO, AT&T.   “I’m riding the copper train all the way down.” Kevin Stephenson. AT&T Customer Service Technician.   Last week, The New York Times published an outstanding article on two brothers—one, a veteran technician for AT&T; the other, his brother and the phone provider’s Chief Executive. The article, by NYT Tech Editor Quentin Hardy, is an insightful study of the men, their interests and motivations,

Read More »

Leadership, what is it? Are there essential characteristics? What distinguishes a good leader from a bad one? Do I have any hope of improving my leadership skills? And if so, what will it do for me and for those I care about?  John C. Maxwell is a world-renowned expert on leadership. In his book, The 5 Levels of Leadership: Proven Steps to Maximize Your Potential, he expounds on all of these questions. I chose to read this book because leadership has always been an interest of mine. I’ve been in leadership positions several times before, but I always felt I lacked effectiveness.

Read More »

  Did you know that you can have phone service without a phone?   How? Phone.com’s Communicator software lets you receive and make calls from your computer, without a phone device! Learn more about Communicator features >   To use Communicator, complete the following three steps: Download and install the software on your computer. Create a dedicated extension on your Phone.com account to use for Communicator. Find and use your unique Communicator username and password to log into the software. Download the Phone.com Communicator Software You can download the latest version of Phone.com Communicator for either Windows or Mac OS

Read More »

  Our Engineering group is rounding out a new RESTful API that you can use to build your own apps and incorporate Phone.com functionality into your business systems.   We never questioned whether or not we’d use REST—it’s pretty much a given that REST is the best way to build an API. And it’s almost as unanimous that a RESTful API should be JSON based. But since REST is a set of architectural guidelines, rather than a protocol or specification, we had to decide at the outset which media type we would use for output. That is, what kind of JSON

Read More »

  Customer service. Everyone has a customer-service story, whether good, bad or in between. This is certainly true for those of us who work in the industry—we not only need service as consumers, we provide it every day! This puts us in an interesting position, being on both sides of the customer-service equation. We know how it feels to be the desperate caller who needs something on their account fixed, and we know how it feels to be the well-intentioned representative, trying to provide the best service we possibly can. In light of this, I think the four agreements discussed in Don Miguel Ruiz’s

Read More »

Phone manners have changed some in the 150 years since Alexander Bell first spoke the words “Mr. Watson, come here! I want to see you!” into his leading-edge voice transmitter. Early telephone etiquette centered around social politeness, and also on the practicality that phone service was limited and should not be squandered! A few examples, taken from a list of early phone etiquette rules in a recent Mental Floss article: Don’t say hello! Because that greeting was implied and exchanging niceties was seen as tying up the phone lines unnecessarily. Instead, recipients were encouraged to state their phone number immediately as soon as they picked up

Read More »

You’ve started a promising business and you’re ready to make those great ideas happen. As any successful entrepreneur will tell you, it’s not enough to have a great plan, it’s all about how you execute. Time to get organized! In today’s distributed workforce, collaborating face to face isn’t always an option. And while Phone.com powers business communications, providing affordable phone service wherever you do business, a good phone call is only part of the solution. Here’s the list of tools we find essential to collaborating at Phone.com, particularly since our own team is distributed across the United States! These simple and free online tools will keep employees in

Read More »

  In the era of VoIP phone service, the idea of adding a phone line seems dated. You’re no longer connecting a wired cable; you’re adding a virtual software service. Technology changes quickly but terminology tends to lag before slowly fading away. Even though we’ve used touch-tone phones for decades, we still talk about dialing a number. I hang up to end a call, even though I’m really just tossing my phone into my purse. And really, why when your phone lights up with the theme song from Mission Impossible, do we say it’s ringing? We use telephony terms long after they are accurate. Mental Floss recently published

Read More »

We frequently go through some of our larger customer accounts and call to check in and see how the service is working for them. On one occasion, I came across a large account. At first glance, I noted that they paid their bill each month and almost never called Customer Service. Great, right? But when I called and spoke with them, I found out they were experiencing a number of technical issues and were considering switching to a different provider. They just didn’t have the time to call us or try to resolve the issues. I’d gone into the call thinking

Read More »
Virtual phone number for small business

As businesses and home users set aside traditional analog phone services, replacing them with Voice over Internet Protocol (VOIP), one of the challenges becomes allocating the right amount of bandwidth to your Internet phone service. How much of your current bandwidth is needed for high-quality voice calls? This is a question we are asked every day by our customers. Here’s an overview video.    Start by asking yourself a few questions: What is the actual data upload and download speed that your Internet Service Provider (ISP) delivers? What other services and applications on your network consume a portion of that

Read More »

Are you still writing your business contacts on random pieces of paper, or maybe you are tired of having your business and personal contacts mixed together? If so, Phone.com has a great address book feature included with every account that makes managing your business contacts easy and efficient.  There are several benefits to using our address books, including: Importing contacts is simple. Want to transfer your contacts from AOL, Gmail, Plaxo, Windows Live, or Yahoo? We’ve got you covered with an automated importing tool to handle the job. Extension specific contacts. Got a staff of employees that all have their

Read More »

As a small business owner, are you satisfied with your phone service? Wonder where to find the reliability you need or how to scale your phone system to serve your growing enterprise? You’re not alone. A recent report from Software Advice, a Texas-based service that matches businesses with best-in-class software solutions, suggests that nearly 60 percent of companies currently looking to upgrade their phone systems are looking for a sophisticated VOIP service, one that is both reliable and scalable. Top Reasons for Considering VOIP   The report highlights the top features, pain points and reasons that business owners are looking to VoIP.

Read More »

As a small business owner, time is one of your greatest assets, and also something that seems to be in a constantly short supply. The last thing you need to be doing is tinkering with your phone system, which is why Phone.com has some great preset features that will save you some valuable time. Presets allow you to: Save your settings in templates. These templates can then be quickly applied elsewhere on your account without having to set them up manually repeatedly. Edit your call forwarding in one location. When you save your call forwarding as presets, you can manage

Read More »

Apple recently unveiled their new iPhone 6 and it’s bigger and better than ever. If you’re considering upgrading, or perhaps this is your first iPhone, then why not take advantage of our iPhone app with that new phone of yours?  As a business owner, staying connected with your clients while outside of the office is critical. With our iPhone app, you can fulfill most of your business’s communication needs without being at your desk, including: Placing calls with your Phone.com number. No need for a desk phone to accomplish this. Our app allows you to use your Phone.com number as

Read More »

If you are running your business from your home office on a land line, now is a great time to consider switching to a VoIP solution. VoIP offers many excellent benefits for a business owner that a land line simply can’t compete with, including: Exceptional call quality. Enjoy crystal clear, high-definition audio quality with a VoIP phone. A land line will never be able to match the clarity that a VoIP phone can offer. More features. Does your land line include menus, dynamic call forwarding, schedules, and the handful of other features that VoIP offers? These features are necessary to

Read More »

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