The Art of the Perfect Call Transfer

Woman using call transfer

    It can be one of the biggest blunders of the business call, eliciting sighs, eye-rolls, and universal irritation. It’s the call transfer—and it has a bad reputation for a reason. If you do it right, it can help your customers and leave a lasting, positive impression. But if you do it wrong—and many of us do—you’ll not only annoy your customers, you may make them angry. And you could lose them for good. If your call transfers could use some work, there are some easy steps to make them a whole lot better. Listen carefully. Whether your business

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Spectrio Logo

  We had the pleasure of chatting with Ken Bass from Spectrio about his background, the company’s growth over the years, working with Phone.com as a strategic partner, and where Spectrio is heading.     Tell us about Spectrio and your role there?   Spectrio is a growing marketing services company, focused on brand messaging and our ‘in-store marketing’. We help companies talk to customers when they’re on location or reaching out via the telephone. I started at Spectrio over 12 years ago and work with value-added partners like Phone.com to help our clients save money, become more efficient, and

Read More »
TMCnet logo

  NEWARK, NEW JERSEY – Phone.com’s SVP of Business Development, Brent Barbara, recently sat down for a one-on-one interview with TMCNet.com CEO Rich Tehrani about Phone.com’s growth. To read Tehrani’s blog post, click here >

Read More »
MSP Expo Logo

LAS VEGAS, NV – Phone.com’s SVP of Strategic Alliances & Chief Compliance Officer Joel Maloff will speak at the ITEX & MSPEXPO in Las Vegas on Thursday, April 25, 2019 at 9:00 am. For more information, click here >

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Telecom Reseller logo.

April 10, 2019 // Cloud Communications Alliance, Douglas Green, Healthcare, Podcasts, Press Releases, SR 4-14 podcast In less than ten years, Joel Maloff, Senior Vice President of Strategic Alliances and Chief Compliance Officer at phone.com has been a part of a big expansion of the company’s community of channel partners. A key component of the company’s growth has been healthcare, which means meeting demand for HIPAA-compliant, cloud-based communications services. In this podcast Maloff discusses in detail the mechanics of compliance and why it’s critical for companies in cloud communications to partner with a company who has put their arms around

Read More »
Channel Partners

LAS VEGAS, NV / April 10, 2019 / Demand for HIPAA-compliant, cloud-based communications services, open APIs and award-winning customer support drive expansion across U.S. and Canada Today from the 2019 Channel Partners Conference & EXPO, Phone.com reported that nearly 500 solutions providers have joined its burgeoning Channel Partner Program, and that more than 30,000 businesses across the United States (U.S.) and Canada currently use its cloud-based unified communications and collaboration (UC&C) services platform. “Our channel program is unique as it fosters long-term relationships,” said Joel Maloff, SVP of strategic alliances and chief compliance officer, Phone.com. “Phone.com remains a leader in

Read More »
Channel Parters Logo

Demand for HIPAA-compliant, cloud-based communications services, open APIs and award-winning customer support drive expansion across U.S. and Canada.

Read More »
AllProWebTools

  AllProWebTools is an all-in-one-toolkit for small businesses to interact with customers. We spoke with AllProWebTools Founder Dave Kramer about the newly announced integration partnership between Phone.com and AllProWebTools.   What can you tell us about the early days of AllProWebTools?   We started in 2009 to help small companies better organize their customer information. Large corporations dominate the business landscape by building powerful software that manages every aspect of smaller businesses. We thought, what if small business owners had access to the same data to grow their business? So we began building a CRM (Customer relationship management) platform that

Read More »
A Clean work desk

  Procrastinating is something we all like to dabble in now and then, some of us more than others. But putting things off doesn’t always have to do with deadlines.   Sometimes it’s an overflowing email inbox, 100 voicemails you’ve listened to and don’t know what to do with, or a pile of books doubling as a paperweight. From technological clutter to actual clutter, spring is the perfect time to stop putting off what you should have cleaned up months ago.   Clean your inbox   Let’s start with your email. There’s lots of clever metaphors (your ever-growing closet, your

Read More »
Karns Foods

We spoke with Marc Caruso, founder of TechFox, about his experience providing supermarket chain Karns Foods corporate infrastructure, IT security, and data architecture. Over the course of 18 years, Marc and his team have provided highly valuable cost-saving best practices, time efficiencies and essential operational structure for Karns Foods’ growing business. Marc also works with Phone.com as a Channel Partner.   Can you tell us about how the relationship between Phone.com and Karns Foods began?   Karns Foods is a retail supermarket chain in Pennsylvania with 10 locations. As I started developing the corporate infrastructure for the company in 2001,

Read More »
Woman using call transfer

    It can be one of the biggest blunders of the business call, eliciting sighs, eye-rolls, and universal irritation. It’s the call transfer—and it has a bad reputation for a reason. If you do it right, it can help your customers and leave a lasting, positive impression. But if you do it wrong—and many of us do—you’ll not only annoy your customers, you may make them angry. And you could lose them for good. If your call transfers could use some work, there are some easy steps to make them a whole lot better. Listen carefully. Whether your business

Read More »
Spectrio Logo

  We had the pleasure of chatting with Ken Bass from Spectrio about his background, the company’s growth over the years, working with Phone.com as a strategic partner, and where Spectrio is heading.     Tell us about Spectrio and your role there?   Spectrio is a growing marketing services company, focused on brand messaging and our ‘in-store marketing’. We help companies talk to customers when they’re on location or reaching out via the telephone. I started at Spectrio over 12 years ago and work with value-added partners like Phone.com to help our clients save money, become more efficient, and

Read More »
TMCnet logo

  NEWARK, NEW JERSEY – Phone.com’s SVP of Business Development, Brent Barbara, recently sat down for a one-on-one interview with TMCNet.com CEO Rich Tehrani about Phone.com’s growth. To read Tehrani’s blog post, click here >

Read More »
MSP Expo Logo

LAS VEGAS, NV – Phone.com’s SVP of Strategic Alliances & Chief Compliance Officer Joel Maloff will speak at the ITEX & MSPEXPO in Las Vegas on Thursday, April 25, 2019 at 9:00 am. For more information, click here >

Read More »
Telecom Reseller logo.

April 10, 2019 // Cloud Communications Alliance, Douglas Green, Healthcare, Podcasts, Press Releases, SR 4-14 podcast In less than ten years, Joel Maloff, Senior Vice President of Strategic Alliances and Chief Compliance Officer at phone.com has been a part of a big expansion of the company’s community of channel partners. A key component of the company’s growth has been healthcare, which means meeting demand for HIPAA-compliant, cloud-based communications services. In this podcast Maloff discusses in detail the mechanics of compliance and why it’s critical for companies in cloud communications to partner with a company who has put their arms around

Read More »
Channel Partners

LAS VEGAS, NV / April 10, 2019 / Demand for HIPAA-compliant, cloud-based communications services, open APIs and award-winning customer support drive expansion across U.S. and Canada Today from the 2019 Channel Partners Conference & EXPO, Phone.com reported that nearly 500 solutions providers have joined its burgeoning Channel Partner Program, and that more than 30,000 businesses across the United States (U.S.) and Canada currently use its cloud-based unified communications and collaboration (UC&C) services platform. “Our channel program is unique as it fosters long-term relationships,” said Joel Maloff, SVP of strategic alliances and chief compliance officer, Phone.com. “Phone.com remains a leader in

Read More »
Channel Parters Logo

Demand for HIPAA-compliant, cloud-based communications services, open APIs and award-winning customer support drive expansion across U.S. and Canada.

Read More »
AllProWebTools

  AllProWebTools is an all-in-one-toolkit for small businesses to interact with customers. We spoke with AllProWebTools Founder Dave Kramer about the newly announced integration partnership between Phone.com and AllProWebTools.   What can you tell us about the early days of AllProWebTools?   We started in 2009 to help small companies better organize their customer information. Large corporations dominate the business landscape by building powerful software that manages every aspect of smaller businesses. We thought, what if small business owners had access to the same data to grow their business? So we began building a CRM (Customer relationship management) platform that

Read More »
A Clean work desk

  Procrastinating is something we all like to dabble in now and then, some of us more than others. But putting things off doesn’t always have to do with deadlines.   Sometimes it’s an overflowing email inbox, 100 voicemails you’ve listened to and don’t know what to do with, or a pile of books doubling as a paperweight. From technological clutter to actual clutter, spring is the perfect time to stop putting off what you should have cleaned up months ago.   Clean your inbox   Let’s start with your email. There’s lots of clever metaphors (your ever-growing closet, your

Read More »
Karns Foods

We spoke with Marc Caruso, founder of TechFox, about his experience providing supermarket chain Karns Foods corporate infrastructure, IT security, and data architecture. Over the course of 18 years, Marc and his team have provided highly valuable cost-saving best practices, time efficiencies and essential operational structure for Karns Foods’ growing business. Marc also works with Phone.com as a Channel Partner.   Can you tell us about how the relationship between Phone.com and Karns Foods began?   Karns Foods is a retail supermarket chain in Pennsylvania with 10 locations. As I started developing the corporate infrastructure for the company in 2001,

Read More »
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