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  • Blog | Month: January 2019

Dial-by-Name Directories and How They Can Help Your Company Today

businessman using dial-by-name directory

  In business, to have success and longevity in the ever-crowded, ever-expanding marketplace, it helps to have razor-sharp instincts. On the other hand, when your instincts may be not as honed, there is another resource just as essential if not more so: statistics. When thinking about your customer base and customer experience, it’s important to collect as much data as possible. Luckily some of that is readily available on the internet.   Here are a few stats that caught our eye:   According to an American Express Global Customer Service Barometer in 2017, more than half of Americans have stopped

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Woman talking on the phone

  Having a local presence by way of a local number can be vital to your business. Just take a look at the statistics from 2018’s Small Business Saturday. According to BusinessWire.com, the nationwide initiative after the Thanksgiving holiday brought in a record-high $17.8 billion in sales. Furthermore, the survey from American Express found that 70% of adults queried are aware of the shopping day and 42% reported shopping at independently owned businesses. 41% of shoppers who participated on the day said they shopped Small online.   If you’re a small business owner reading this, especially ones who don’t have

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XaaS Journal Logo

In a piece for Uxaas Journal, Phone.com‘s Joel Maloff gives tips for MSPs searching for VoIP & UcaaS vendor partners. Read more here >

Read More »
Lawyers using call recording VOIP

There are many reasons for wanting to record a call. Whether you’re a lawyer, therapist, realtor, notary, call center, utility company, bank, etc.—there are many types of businesses that rely on call recording to keep a record of conversations for legal or monitoring purposes. If you don’t currently record calls or are weighing whether you should, here are a few benefits call recording can provide.   Business Advantages to Call Recording:   Improve your products and service Capturing customer complaints or product shortcomings is an excellent way to improve your overall product strategy. Call recording is an easy method to

Read More »
No Jitter Logo

  CTO/EVP of Phone.com Alon Cohen’s article for the technology site, No Jitter, is about the emergence of APIs in unified communications services. Cohen’s piece details how APIs can streamline UC and strengthen their value through topics like programmatic communications tools, simple access to the PBX, flexibility of IVR systems, and more. Read the full article here >

Read More »
Setting end of year goals at a small business

Keeping a New Year resolution is hard. As a matter of fact, it’s downright impossible. According to a US News article, some 80% of people fail to follow through with their resolutions. That’s a high number, but, in fairness, resolutions can also be a tall order. We’re hyper-focused on big results and fast changes and feel a huge sense of disappointment when we can’t follow through. This rings true both for individuals or business owners looking to capitalize on the new year. So instead of putting an undue burden on setting impossible goals, why not shift the focus more on

Read More »
TMCnet logo

On Thursday, January 24 at 2pm ET, Phone.com’s HIPAA Compliance Officer, Joel Maloff, will host a webinar on tapping into the healthcare market for channel partners, MSPs, agents, and more. Joel has been a part of Phone.com for nine years and is responsible for creating and managing the Channel Partner Program. As Chief Compliance Officer, Joel has valuable insight into the healthcare sector and has helped solidify the company as a major player in HIPAA-compliant phone service providers. The webinar will cover topics such as understanding the value proposition of a vertical focus, healthcare as a representative model, and more.

Read More »
businessman using dial-by-name directory

  In business, to have success and longevity in the ever-crowded, ever-expanding marketplace, it helps to have razor-sharp instincts. On the other hand, when your instincts may be not as honed, there is another resource just as essential if not more so: statistics. When thinking about your customer base and customer experience, it’s important to collect as much data as possible. Luckily some of that is readily available on the internet.   Here are a few stats that caught our eye:   According to an American Express Global Customer Service Barometer in 2017, more than half of Americans have stopped

Read More »
Woman talking on the phone

  Having a local presence by way of a local number can be vital to your business. Just take a look at the statistics from 2018’s Small Business Saturday. According to BusinessWire.com, the nationwide initiative after the Thanksgiving holiday brought in a record-high $17.8 billion in sales. Furthermore, the survey from American Express found that 70% of adults queried are aware of the shopping day and 42% reported shopping at independently owned businesses. 41% of shoppers who participated on the day said they shopped Small online.   If you’re a small business owner reading this, especially ones who don’t have

Read More »
XaaS Journal Logo

In a piece for Uxaas Journal, Phone.com‘s Joel Maloff gives tips for MSPs searching for VoIP & UcaaS vendor partners. Read more here >

Read More »
Lawyers using call recording VOIP

There are many reasons for wanting to record a call. Whether you’re a lawyer, therapist, realtor, notary, call center, utility company, bank, etc.—there are many types of businesses that rely on call recording to keep a record of conversations for legal or monitoring purposes. If you don’t currently record calls or are weighing whether you should, here are a few benefits call recording can provide.   Business Advantages to Call Recording:   Improve your products and service Capturing customer complaints or product shortcomings is an excellent way to improve your overall product strategy. Call recording is an easy method to

Read More »
No Jitter Logo

  CTO/EVP of Phone.com Alon Cohen’s article for the technology site, No Jitter, is about the emergence of APIs in unified communications services. Cohen’s piece details how APIs can streamline UC and strengthen their value through topics like programmatic communications tools, simple access to the PBX, flexibility of IVR systems, and more. Read the full article here >

Read More »
Setting end of year goals at a small business

Keeping a New Year resolution is hard. As a matter of fact, it’s downright impossible. According to a US News article, some 80% of people fail to follow through with their resolutions. That’s a high number, but, in fairness, resolutions can also be a tall order. We’re hyper-focused on big results and fast changes and feel a huge sense of disappointment when we can’t follow through. This rings true both for individuals or business owners looking to capitalize on the new year. So instead of putting an undue burden on setting impossible goals, why not shift the focus more on

Read More »
TMCnet logo

On Thursday, January 24 at 2pm ET, Phone.com’s HIPAA Compliance Officer, Joel Maloff, will host a webinar on tapping into the healthcare market for channel partners, MSPs, agents, and more. Joel has been a part of Phone.com for nine years and is responsible for creating and managing the Channel Partner Program. As Chief Compliance Officer, Joel has valuable insight into the healthcare sector and has helped solidify the company as a major player in HIPAA-compliant phone service providers. The webinar will cover topics such as understanding the value proposition of a vertical focus, healthcare as a representative model, and more.

Read More »

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