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Engage Callers with Music and On-Hold Messaging

On July 21, 2016
1:44 pm
Filed under Product, Tips and Tricks

“Thank you for calling, can I put you on hold?” No matter who you call, at some point you’ve heard the line above, assuming a human even answers the phone in the first place. As a business that depends on telephone-based support, placing a customer on hold comes with certain risks. Some of your customers will wait indefinitely and some will hang up immediately, but the vast majority of your callers will fall somewhere in between those two extremes. For those callers who will wait, what’s the best way to keep them engaged? Well, we know it’s not muzak. The

Globe

<img width="470" height="245" src="https://www.phone.com/wp-content/uploads/2016/07/photo-1457523826051-6f3e5aeb89b9-Social.jpg" class="attachment-medium_large size-medium_large wp-image-22147" alt="Globe" />

We posted a blog recently about the benefits of adding an international number to your account and received a few questions about how it is done. It’s a simple process, really, with just five steps. Start at your control panel and select “Add a Number.” In the Add a Number menu, select “Search Global Numbers” to bring up the country selector. The country selector is not all inclusive and there are many regulations and reasons why a country might not be listed. If the country you need isn’t listed, call customer service to learn more about availability. For countries with immediate

“Thank you for calling, can I put you on hold?” No matter who you call, at some point you’ve heard the line above, assuming a human even answers the phone in the first place. As a business that depends on telephone-based support, placing a customer on hold comes with certain risks. Some of your customers will wait indefinitely and some will hang up immediately, but the vast majority of your callers will fall somewhere in between those two extremes. For those callers who will wait, what’s the best way to keep them engaged? Well, we know it’s not muzak. The

Globe

<img width="470" height="245" src="https://www.phone.com/wp-content/uploads/2016/07/photo-1457523826051-6f3e5aeb89b9-Social.jpg" class="attachment-medium_large size-medium_large wp-image-22147" alt="Globe" />

We posted a blog recently about the benefits of adding an international number to your account and received a few questions about how it is done. It’s a simple process, really, with just five steps. Start at your control panel and select “Add a Number.” In the Add a Number menu, select “Search Global Numbers” to bring up the country selector. The country selector is not all inclusive and there are many regulations and reasons why a country might not be listed. If the country you need isn’t listed, call customer service to learn more about availability. For countries with immediate

Engage Callers with Music and On-Hold Messaging

July 21, 2016

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Learning

Go Global – How to Add an International Number

July 5, 2016