Virtual Phone System Blog

Pulver HWC Silicon Valley Summit May 18-19, 2016

How We Communicate is a new conference started by Internet pioneer Jeff Pulver to explore how technology is changing the way humans all around the globe meet, do business and interact. With leaders from every corner of the communications eco system and some of the most thoughtful thinkers in the field... Read More

Quick Guide: Using Your Free Conference Bridge

  Did you know that every Phone.com extension on your account includes a FREE conference bridge, allowing your team to run conference calls with ease? Yes, free conference calling! There are some great benefits to this free feature, including: High definition voice quality Up to 500 participants Unlimited minute usage Here's how... Read More

Does Your Customer Service Embody Company Values?

When we train new members of our Customer Service team, we focus more than anything on just that: Customer Service. Our new agents are not expected to know every setting for all of our features—however, we do expect them to provide outstanding service to our customers, and understand that it is find to ask for help... Read More

City of Newark Moves to Cloud-based Phone Service

  Yesterday we announced a partnership with the City of Newark, the largest city in the State of New Jersey. Local government offices there are now using our cloud-based phone service in many departments and offices across town. City of Newark CIO Seth Wainer: “We formed a true partnership with Phone.com that will indeed lead us... Read More

Quick Guide: Screening Your Business Calls

  The benefit of using your mobile phone for business calls is that you can carry your office in your pocket or purse. Read voicemail, run a conference call, send a fax. But the down side is that you might receive business calls when you're off the clock, visiting with friends... Read More

Aligning Your Talent and Business Model with Your Goals

    So you have a great idea for a small business, you have clear personal goals, and you have the talent to execute! You even have a pretty good idea what your business model will look like—the way your company will be run, product offerings, target customers, marketing strategies and... Read More

Take Your Office Wherever Your Smartphone Goes with Our New Android App

Download and get our FREE 30-day/100-minute trial. Turn your Android phone into a work extension >   Ever buy something that was just so new and shiny, so packed with great features, you couldn't wait to try it? We feel that way about our new Mobile Office app for Android. Fresh design, faster operation,... Read More

Quick Guide: Recording Your Phone Calls

  Lawyers, therapists, realtors, notaries, call centers, utilities, banks—there are many types of businesses that rely on call recording to keep a record of conversations for legal or monitoring purposes. Phone.com offers free inbound call recording that you can activate manually on any call. You can also enable premium recording on your outgoing... Read More

Replace Your Fax Machine with Phone.com Internet Fax

If you've been in business a while, you might have an old fax machine gathering dust in a corner of your office. And you probably have to figure out how to use it every time you need to fax a document. Remember checking the fax machine every minute or so, to... Read More

Cloud Telephony for the Growing Business

So you’ve gone from launching your business, to adding your first staff, and building a solid following. Your customers love what you do, so much so that demand is growing rapidly. The market is ready for you to duplicate your success in other locations. As your business grows, so does... Read More

Quick Guide: Managing Your Time with Phone.com Schedules

  You don't want your business phone ringing all times of the day and night, and you certainly don't want it ringing through to your mobile number on the weekend! Phone.com Schedules let you manage how calls are handled evenings, weekends—any time really! With schedules, you can specify a set of hours... Read More

Observations from Barcelona: Mobile World Conference and 4YFN

  The Who's Who of the mobile world were all in Barcelona last week for Mobile World Congress (MWC).  Well, almost everybody because Apple did not attend. There was no Apple enclave, no keynote from Tim Cook. And this had nothing to do with their tussle with the FBI. They like to do their... Read More

The Bell Farm Interphone: A Sixties Solution to Rural Call Handling

Source: The TCI Library   Today, farmers oversee the running of vast farms with the help of technology—web-based platforms for ordering supplies, managing soil quality and crop rotation, and troubleshooting animal care. When they're out in the field, they also check weather, text their staff and families, and call their financial... Read More

Minimize to Maximize: The Art of Meaningful Meetings

Have you noticed how common it is for people to take laptops and phones into meetings these days? How those who are not actively part of the discussion use the time to get other work done? Or check their email, the weekend weather, or read an article on a tech blog? It's... Read More

Got Dial Tone? A Guide to Get You Going!

You've just signed up for Phone.com service. The desk phone you ordered has arrived in the mail. Congratulations! So you follow the set up instructions, pick up the receiver and ... silence. Nothing. Nada. Rest assured, silence on the other end of the phone and poor call quality are hardly ever... Read More

Cloud Telephony for the Small Business

If you're the owner of a small company, you know the dilemma: There are seven or eight of you in the office, you all come and go, working different hours. You need a phone service that offers a common platform—with resources you can all share, features that serve your customers... Read More

That Big Phone Company and the Future of Cloud Telephony

  “There is a need to retool yourself, and you should not expect to stop ... if we can’t [learn new technologies], mark my words, in three years we’ll be managing decline.” Randall Stephenson. Chairman and CEO, AT&T.   “I’m riding the copper train all the way down.” Kevin Stephenson. AT&T... Read More