How To Keep Your Team Connected

The global pandemic completely transformed the work dynamic across every business sector. In the blink of an eye, offices were shut down and replaced with virtual teams spread across multiple locations or countries. Many CEOs and managers found themselves scrambling to successfully transition from traditional workplace structures to remote working environments with limited preparation time. Hybrid and remote workforces are here to stay. A Gallup survey conducted in June 2022 showed that 8 out of 10 employees are embracing a hybrid or remote model for the foreseeable future. Gone are the days when spontaneous in-person meetings and brainstorming sessions helped

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Not all that long ago, most people worked from a central location, and business owners believed in-person meetings were the best way to exchange information, solve complex issues, and build strong workplace relationships. Although we’ve had the technology to collaborate remotely for decades, corporate America was initially hesitant to adopt a hybrid business model.  Today, experts in the field predict the availability of hybrid work will continue to rise through 2024 and beyond. With so many people embracing the option of working from home, there’s also been a dramatic shift in the way we communicate, with new circumstances and challenges

Read More »

Remote work is the new paradigm. Despite forecasts that workers would be back in offices post-pandemic, the ability to work remotely remains a significant consideration for those seeking employment. Once employees proved that they could not only conduct business as usual remotely but often be more productive in doing so, there was little appetite to go back into the office. That trend shows no sign of slowing down and may even increase as we step into 2023.  A remote workforce requires reliable communication between both the employees and customers of a business. For small businesses, a virtual phone system can

Read More »

In the age of the internet, phone calls remain an integral part of business operations. While email and messaging are thriving, 60% of consumers still prefer over-the-phone communication. No matter how small a business is, customers expect it to provide a professional phone call environment. Startups and home-based businesses can have a hard time setting up a traditional phone system with its wires, connections, and hardware. Meanwhile, the costs of installation and maintenance aren’t low. That’s where VoIP comes in.  Let’s take a closer look at  what a virtual number is and key ways a virtual office with VoIP can

Read More »
Etech Customer Contact Week San Antonio Texas Flyer for January 30th, 2023

Our  Vice President of Sales and Contact Center Operations Chris Basile will be in San Antonio, TX January 30th at the Etech Customer Contact Week    Register here  and use code 23CCW_ETECH to get 20% off registration. This interactive session will explore how to leverage data analytics to understand customer sentiment and connect agent purpose with improved tenure and positive customer experiences.        Engage in an open-discussion about how to create and leverage a Data Driven Culture.  You will learn how to use large-volume datasets to create impactful human experiences. Witness real-life examples, case studies, and testimonials that connect mission and purpose with critical behaviors and actionable insights.

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Customer service is everything: it can make or break a business. Today’s businesses must be accessible to customers at any time. That can present a challenge to small and emerging companies with no budget for an enterprise phone system. Many resort to using their personal phone, which doesn’t project the professionality or credibility of a company number.  Fortunately for hard-working entrepreneurs and small businesses, there is a way to get the productivity and efficiency of a modern enterprise phone system without the price tag. Voice over IP (VOIP) allows your customers, vendors, and employees to reach you anywhere, anytime by

Read More »

Not all that long ago, more than 90% of US homes had landline phones. That number has dropped considerably in just a few short years. Today, less than 40% of American households are still paying for legacy phone services.  With the number of people embracing numerous forms of digital communication, it appears that traditional landline phones are losing their relevance. Although virtual services have yet to fully replace the increasingly outdated technology, some people consider landlines an unnecessary expense. Many small business owners seem to agree. They’re also cutting ties with their local telephone service providers in favor of virtual

Read More »

The global pandemic completely transformed the work dynamic across every business sector. In the blink of an eye, offices were shut down and replaced with virtual teams spread across multiple locations or countries. Many CEOs and managers found themselves scrambling to successfully transition from traditional workplace structures to remote working environments with limited preparation time. Hybrid and remote workforces are here to stay. A Gallup survey conducted in June 2022 showed that 8 out of 10 employees are embracing a hybrid or remote model for the foreseeable future. Gone are the days when spontaneous in-person meetings and brainstorming sessions helped

Read More »

Not all that long ago, most people worked from a central location, and business owners believed in-person meetings were the best way to exchange information, solve complex issues, and build strong workplace relationships. Although we’ve had the technology to collaborate remotely for decades, corporate America was initially hesitant to adopt a hybrid business model.  Today, experts in the field predict the availability of hybrid work will continue to rise through 2024 and beyond. With so many people embracing the option of working from home, there’s also been a dramatic shift in the way we communicate, with new circumstances and challenges

Read More »

Remote work is the new paradigm. Despite forecasts that workers would be back in offices post-pandemic, the ability to work remotely remains a significant consideration for those seeking employment. Once employees proved that they could not only conduct business as usual remotely but often be more productive in doing so, there was little appetite to go back into the office. That trend shows no sign of slowing down and may even increase as we step into 2023.  A remote workforce requires reliable communication between both the employees and customers of a business. For small businesses, a virtual phone system can

Read More »

In the age of the internet, phone calls remain an integral part of business operations. While email and messaging are thriving, 60% of consumers still prefer over-the-phone communication. No matter how small a business is, customers expect it to provide a professional phone call environment. Startups and home-based businesses can have a hard time setting up a traditional phone system with its wires, connections, and hardware. Meanwhile, the costs of installation and maintenance aren’t low. That’s where VoIP comes in.  Let’s take a closer look at  what a virtual number is and key ways a virtual office with VoIP can

Read More »
Etech Customer Contact Week San Antonio Texas Flyer for January 30th, 2023

Our  Vice President of Sales and Contact Center Operations Chris Basile will be in San Antonio, TX January 30th at the Etech Customer Contact Week    Register here  and use code 23CCW_ETECH to get 20% off registration. This interactive session will explore how to leverage data analytics to understand customer sentiment and connect agent purpose with improved tenure and positive customer experiences.        Engage in an open-discussion about how to create and leverage a Data Driven Culture.  You will learn how to use large-volume datasets to create impactful human experiences. Witness real-life examples, case studies, and testimonials that connect mission and purpose with critical behaviors and actionable insights.

Read More »

Customer service is everything: it can make or break a business. Today’s businesses must be accessible to customers at any time. That can present a challenge to small and emerging companies with no budget for an enterprise phone system. Many resort to using their personal phone, which doesn’t project the professionality or credibility of a company number.  Fortunately for hard-working entrepreneurs and small businesses, there is a way to get the productivity and efficiency of a modern enterprise phone system without the price tag. Voice over IP (VOIP) allows your customers, vendors, and employees to reach you anywhere, anytime by

Read More »

Not all that long ago, more than 90% of US homes had landline phones. That number has dropped considerably in just a few short years. Today, less than 40% of American households are still paying for legacy phone services.  With the number of people embracing numerous forms of digital communication, it appears that traditional landline phones are losing their relevance. Although virtual services have yet to fully replace the increasingly outdated technology, some people consider landlines an unnecessary expense. Many small business owners seem to agree. They’re also cutting ties with their local telephone service providers in favor of virtual

Read More »
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