Coronavirus and the Cellular Companies

On March 23, 2020
6:14 pm
Filed under Remote Work

By: Alon Cohen and friends at Phone.com Over the last few days, several people have come to me with ideas on using a mobile app or backend cellular data to help the world fight the coronavirus and maybe even future viruses. My sister had the least invasive idea, while my dad from Israel is sure that Israel is already using cellular technology to help fight COVID-19. After our conversations, an idea emerged, and I’d like to share it. The main problem with the coronavirus (Covid-19), as we are told, is not that it kills everyone infected (it is

“As the nation responds to our current health crisis, we are going to rely on telework, telehealth and tele-education like never before.” FCC Commissioner, Jessica Rosenworcel The FCC issued a pledge on Friday (3/13/2020) for internet and telecommunications companies to “keep Americans connected” during the disruptions caused by the coronavirus pandemic. The pledge means that for the next 60 days, participating internet service or telephone providers agree to: Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;

We’ve all called into a business seeking help or guidance, being greeted with the same generic script and tone of voice at the other end of the line. “Can you hold for just a moment while I look into this please?” It’s never just a moment, though. Often that one moment turns into a few minutes and then a few more after that. Then you’re a little upset and ready to hang up the phone. Did you know that businesses have lost $1.6 trillion in revenue after bad customer service? Customers are the lifeline of a business, so

Upgrading your business’s phone system may seem like an unnecessary expense. After all, the current system still works, you might argue. While it’s true, you might be able to make a few calls here and there, are you at par with your competition? Technology continually evolves, and moving with technology could give you that edge over your competition. To keep up with consumer and employee demands, getting a new small business phone system might be a wise move. In this article, we’ll look at a few telltale signs that your small business phone system needs an upgrade. Types of Small Business Phone

Is Your Business Prepared for a Remote Workforce? Today’s workforce looks vastly different from that of just a decade ago. More companies are not only allowing employees to work from home, but they are encouraging it. In a recent report by FlexJobs and Global Workplace Analytics, remote work was found to have increased by 44 percent over the last five years and 91 percent in the past decade. Today, 4.7 million people, 3.4 percent of the U.S. population, now work from home. A FlexJob survey discovered that 74 percent of respondents believe flexible working has “become the new normal.”

The world of business today is heavily driven by customer feedback – they have the ability to leave reviews, write blog posts, and share stories through social media. So connecting with these customers and supporting their needs has a huge effect on client satisfaction and business success. Customer service has also been growing and evolving with new technology. But talking to customers on the phone remains one of the most important practices for a customer support team. So how can customer support teams improve their phone interactions to ensure client happiness? Keep reading for our customer support best practices for answering the

Remote Work

Coronavirus and the Cellular Companies