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The Art of the Perfect Call Transfer

On April 25, 2019
5:07 pm
Filed under Tips and Tricks

Woman using call transfer

<img width="768" height="512" src="https://www.phone.com/wp-content/uploads/2019/04/Jess_art3-768x512.jpg" class="attachment-medium_large size-medium_large wp-image-84056" alt="Woman using call transfer" />

It can be one of the biggest blunders of the business call, eliciting sighs, eye-rolls, and universal irritation. It’s the call transfer—and it has a bad reputation for a reason. If you do it right, it can help your customers and leave a lasting, positive impression. But if you do it wrong—and many of us do—you’ll not only annoy your customers, you may make them angry. And you could lose them for good. If your call transfers could use some work, there are some easy steps to make them a whole lot better. Listen carefully. Whether your business

We had the pleasure of chatting with Ken Bass from Spectrio about his background, the company’s growth over the years, working with Phone.com as a strategic partner, and where Spectrio is heading. Tell us about Spectrio and your role there? Spectrio is a growing marketing services company, focused on brand messaging and our ‘in-store marketing’. We help companies talk to customers when they’re on location or reaching out via the telephone. I started at Spectrio over 12 years ago and work with value-added partners like Phone.com to help our clients save money, become more efficient, and

Woman using call transfer

<img width="768" height="512" src="https://www.phone.com/wp-content/uploads/2019/04/Jess_art3-768x512.jpg" class="attachment-medium_large size-medium_large wp-image-84056" alt="Woman using call transfer" />

It can be one of the biggest blunders of the business call, eliciting sighs, eye-rolls, and universal irritation. It’s the call transfer—and it has a bad reputation for a reason. If you do it right, it can help your customers and leave a lasting, positive impression. But if you do it wrong—and many of us do—you’ll not only annoy your customers, you may make them angry. And you could lose them for good. If your call transfers could use some work, there are some easy steps to make them a whole lot better. Listen carefully. Whether your business

We had the pleasure of chatting with Ken Bass from Spectrio about his background, the company’s growth over the years, working with Phone.com as a strategic partner, and where Spectrio is heading. Tell us about Spectrio and your role there? Spectrio is a growing marketing services company, focused on brand messaging and our ‘in-store marketing’. We help companies talk to customers when they’re on location or reaching out via the telephone. I started at Spectrio over 12 years ago and work with value-added partners like Phone.com to help our clients save money, become more efficient, and

Woman using call transfer

Tips and Tricks

The Art of the Perfect Call Transfer

April 25, 2019

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Meet Our Customers: Spectrio

April 25, 2019