There are many reasons for wanting to record a call. Whether you’re a lawyer, therapist, realtor, notary, call center, utility company, bank, etc.—there are many types of businesses that rely on call recording to keep a record of conversations for legal or monitoring purposes. If you don’t currently record calls or are weighing whether you should, here are a few benefits call recording can provide. Business Advantages to Call Recording: Improve your products and service Capturing customer complaints or product shortcomings is an excellent way to improve your overall product strategy. Call recording is an easy method to