• Blog | Day: September 29, 2017

It’s Customer Service Appreciation Day at Phone.com

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Very early in the development of Phone.com as a business, we made an important decision that we believe was vital to our success. That decision was to have all our support teams right here in the U.S. While it’s more expensive than outsourcing support to India or some other country, we have not regretted that decision for a moment in 10 years. Our customer service team represents the best of Phone.com. Proactive, always seeking to improve the customer experience and constantly on the lookout for issues and trends that impact our service. Here is feedback from the Phone.com team: “Our

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Very early in the development of Phone.com as a business, we made an important decision that we believe was vital to our success. That decision was to have all our support teams right here in the U.S. While it’s more expensive than outsourcing support to India or some other country, we have not regretted that decision for a moment in 10 years. Our customer service team represents the best of Phone.com. Proactive, always seeking to improve the customer experience and constantly on the lookout for issues and trends that impact our service. Here is feedback from the Phone.com team: “Our

Read More »
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