When you’re a sole proprietor or part of a really small team, too much success too fast can be overwhelming if you don’t have a call center solution. What do you do when you’re on a call with a customer looking to upgrade his service, then call waiting starts to beep in? Do you put the happy customer on hold to see what the second call is or do you let the second call go to voicemail and risk losing a call? We’ve put a lot of effort into the feature set of our business phone service in the cloud specifically
