Our Engineering group is rounding out a new RESTful API that you can use to build your own apps and incorporate Phone.com functionality into your business systems. We never questioned whether or not we’d use REST—it’s pretty much a given that REST is the best way to build an API. And it’s almost as unanimous that a RESTful API should be JSON based. But since REST is a set of architectural guidelines, rather than a protocol or specification, we had to decide at the outset which media type we would use for output. That is, what kind of JSON
