Optimizing Your Business Phone System for Younger Customers

  When customers call your business, what do they hear? A message stating your hours and asking them to leave voicemail? Outdated hold music? Some business owners see setting up greetings and phone menus as a chore, rather than a key part of their service or brand promotion. Hold music and menu settings are often added to the phone system ad hoc as the company slowly grows, and the call experience evolves into something inefficient but predictable—customers are used to calling a store and hearing a standard blurb before being placed on hold. Yet as younger workers and consumers enter the marketplace, this is changing. According to a recent

Read More »

  Many people get nervous when recording a voice message. Add to that the pressure you might feel trying to create a professional greeting for your company’s phone number! Here are a few tips on planning and recording a voicemail greeting for your business, followed by the Phone.com tools that make it much easier to make classy greetings. Decide What You Want to Say Most businesses need a general reception greeting that states your company’s name, your products, services and hours, and then gives callers the option to transfer to an extension or leave voicemail. You might also want to add other greetings, though, for evenings

Read More »

NEWARK, N.J., Nov. 18, 2015  (GLOBE NEWSWIRE) — Phone.com, a leading cloud-based phone service for small businesses and entrepreneurs, today announced that custom local phone numbers are now available for purchase through its website at Phone.com.   Phone.com is the first cloud-based business phone service to offer custom local phone numbers with access to a proprietary base of numbers. Individuals and businesses can use the company’s number search tool to choose a phone number that is easy to remember and supports their offering and brand. “Imagine you’re a florist in Albuquerque, NM, where the area code is 505,” said Ari

Read More »

  Did you know that you can have phone service without a phone?   How? Phone.com’s Communicator software lets you receive and make calls from your computer, without a phone device! Learn more about Communicator features >   To use Communicator, complete the following three steps: Download and install the software on your computer. Create a dedicated extension on your Phone.com account to use for Communicator. Find and use your unique Communicator username and password to log into the software. Download the Phone.com Communicator Software You can download the latest version of Phone.com Communicator for either Windows or Mac OS

Read More »

  Our Engineering group is rounding out a new RESTful API that you can use to build your own apps and incorporate Phone.com functionality into your business systems.   We never questioned whether or not we’d use REST—it’s pretty much a given that REST is the best way to build an API. And it’s almost as unanimous that a RESTful API should be JSON based. But since REST is a set of architectural guidelines, rather than a protocol or specification, we had to decide at the outset which media type we would use for output. That is, what kind of JSON

Read More »

If you’re a business owner or sales manager, you probably rely heavily on your Customer Relationship Management platform for success. A great CRM can mean the difference between making sales or losing them, between strengthening customer relationships or letting them deteriorate. Phone.com now integrates with the very best CRMs platforms: Salesforce, Zoho CRM, SugarCRM, Infusionsoft, Microsoft Dynamics, Insightly and Close.io can now talk to your phone service, helping you manage business relationships, and the data and information associated with them. We’ve partnered with Callinize, which connects your CRM and Phone.com service for automatic call logging, relationship tracking, follow-up task creation and call analytics. Once your CRM and Phone.com account are

Read More »
Inc 5000

We’re celebrating! Phone.com was recently named to the Inc. 5000 list for the fourth year in a row. The Inc. 5000 is a listing of the nation’s fastest-growing private companies, and assigns ranking based on percentage revenue growth over a four-year period. From our CEO, Ari Rabban: “We believe Phone.com’s ongoing success can be attributed to offering an outstanding product at the best possible price, and giving our customers exceptional service year in, year out.” We’d like to thank all of you—our customers and partners—for your support! Learn more about the Inc. 5000 and read our press release.

Read More »

NEWARK, N.J., Sept. 8, 2015 /PRNewswire/ — Phone.com, a leading cloud-based phone service for small businesses and entrepreneurs, today announced that the company has been named to the prestigious Inc. 5000 list for a fourth year in a row. The Inc. 5000 is a listing of the nation’s fastest-growing private companies, and assigns ranking based on percentage revenue growth over a four-year period. The list represents a comprehensive snapshot of a key segment of the U.S. economy—America’s independent entrepreneurs. “We’re honored to be recognized along with other young companies that are changing the face of business in the United States,” said

Read More »

  Customer service. Everyone has a customer-service story, whether good, bad or in between. This is certainly true for those of us who work in the industry—we not only need service as consumers, we provide it every day! This puts us in an interesting position, being on both sides of the customer-service equation. We know how it feels to be the desperate caller who needs something on their account fixed, and we know how it feels to be the well-intentioned representative, trying to provide the best service we possibly can. In light of this, I think the four agreements discussed in Don Miguel Ruiz’s

Read More »

Phone manners have changed some in the 150 years since Alexander Bell first spoke the words “Mr. Watson, come here! I want to see you!” into his leading-edge voice transmitter. Early telephone etiquette centered around social politeness, and also on the practicality that phone service was limited and should not be squandered! A few examples, taken from a list of early phone etiquette rules in a recent Mental Floss article: Don’t say hello! Because that greeting was implied and exchanging niceties was seen as tying up the phone lines unnecessarily. Instead, recipients were encouraged to state their phone number immediately as soon as they picked up

Read More »

A recent article from Fit Small Business tags Phone.com as one of the best—and definitely the most reasonable—alternatives to all of those spendier VoIP phone services. For many good reasons. A few pointers from the article: Phone.com costs less per month than well-known VoIP providers like RingCentral—around 50 percent less! We’re just sayin’. We offer the same basic features, and then some. With Phone.com, you can add advanced features as you need them, instead of paying for them all along. Even with all those fancy features added to your monthly bill, we still cost about 30 percent less. Phone.com offers the BEST international

Read More »

You’ve started a promising business and you’re ready to make those great ideas happen. As any successful entrepreneur will tell you, it’s not enough to have a great plan, it’s all about how you execute. Time to get organized! In today’s distributed workforce, collaborating face to face isn’t always an option. And while Phone.com powers business communications, providing affordable phone service wherever you do business, a good phone call is only part of the solution. Here’s the list of tools we find essential to collaborating at Phone.com, particularly since our own team is distributed across the United States! These simple and free online tools will keep employees in

Read More »

Last week, Phone.com staff from our east-coast office joined Context Travel on a walking tour of Midtown New York. Context offers in-depth walking tours in over 30 cities worldwide, pairing travelers with local specialists—archaeologists, historians, chefs, writers—who offer a deep knowledge of their surroundings. Our group chose a three-hour architectural tour of the city, visiting a number of landmarks, including the Chrysler Building, Grand Central Terminal and the New York Public Library. Our docent Matico was an architecture historian, so able to share a lot of the history and technology behind the amazing buildings that we often take for granted

Read More »

As you build a small company, you need tools you can rely on. Cheap might sound good but scrimping on software can end up costing you a lot more if performance is poor or features are just not there. In a recent article on The Next Web, CEO of Distil Networks Rami Essaid identifies the tools startups can rely on to keep production running and their ventures growing from year to year. Essaid tagged Phone.com as the best phone service for startups, based on our affordable plans, support for mobile, and easy scalability. We’re in great company! The article also profiles industry standards like Google for

Read More »

Growing up, my family lived in rural suburbia, an area with horse trails instead of sidewalks and the earthy smell of dairy cows in the air. We had a pet emu, called Emu. Emu lived in the back corner of our yard, beside the chicken coop, fenced in with a shoulder-height chain-link fence and a make-shift gate secured by a pretty flimsy piece of wire. Emu spent most of her day snapping at the air, head tilted to one side, as if she was very confused. One day, there was a big commotion in the back yard. The chicken coop was in a frenzy, all squawking and flying feathers. My

Read More »

Our SVP of Strategic Alliances and Partnerships Joel Maloff may have a fancy title, but behind the scenes, we simply call him Mr. Awesome. You’ll get the joke if you watch this ten-minute clip of his discussion with GetVoIP’s Reuben Yonatan. For those who only have a couple minutes to spare, we’ve summarized the key takeaways below. Joel has a way of capturing the simplicity and power of Phone.com. Video Stop Points: Did you know? With Phone.com you get FREE conference calling. No need for a third-party service. (See 1:40) Growth areas for the next 12 to 18 months: First, making strategic updates to our internal network

Read More »

The world of business becomes smaller every day—the Internet allows us to set-up video conferences with anyone on the other side of the world at a moment’s notice. Despite this, the phone call is still a key tool for businesses connecting with their customers, partners, suppliers and investors without concern for national borders. Just as mobile services and Internet Telephony Service Providers (ITSPs) like Phone.com have all but eliminated domestic long-distance telephone charges, so too are we seeing an evolution in how international calling is treated. Phone.com includes international destinations like Canada, France, Germany, Israel, Italy, Netherlands, Puerto Rico and the United Kingdom in our standard

Read More »

Whether you’re looking for a desk phone that’s loaded with features or light on sticker price, you’re in luck! We recently added four new Yealink models to our IP phone inventory. Ranging from $64.95 to $149.95, the phones offer great value and come pre-configured to work with Phone.com service and features. Do you need to replace or add a phone? Take a look at the specs below. Then get started online or talk to one of our helpful Phone Sales agents.   Yealink SIP-T19P 2.3-inch display (not backlit) Up to 1 concurrent call 10/100 Ethernet passthrough Power over Ethernet (PoE) Power supply INCLUDED $64.95 from Phone.com More Info: Spec

Read More »

  When customers call your business, what do they hear? A message stating your hours and asking them to leave voicemail? Outdated hold music? Some business owners see setting up greetings and phone menus as a chore, rather than a key part of their service or brand promotion. Hold music and menu settings are often added to the phone system ad hoc as the company slowly grows, and the call experience evolves into something inefficient but predictable—customers are used to calling a store and hearing a standard blurb before being placed on hold. Yet as younger workers and consumers enter the marketplace, this is changing. According to a recent

Read More »

  Many people get nervous when recording a voice message. Add to that the pressure you might feel trying to create a professional greeting for your company’s phone number! Here are a few tips on planning and recording a voicemail greeting for your business, followed by the Phone.com tools that make it much easier to make classy greetings. Decide What You Want to Say Most businesses need a general reception greeting that states your company’s name, your products, services and hours, and then gives callers the option to transfer to an extension or leave voicemail. You might also want to add other greetings, though, for evenings

Read More »

NEWARK, N.J., Nov. 18, 2015  (GLOBE NEWSWIRE) — Phone.com, a leading cloud-based phone service for small businesses and entrepreneurs, today announced that custom local phone numbers are now available for purchase through its website at Phone.com.   Phone.com is the first cloud-based business phone service to offer custom local phone numbers with access to a proprietary base of numbers. Individuals and businesses can use the company’s number search tool to choose a phone number that is easy to remember and supports their offering and brand. “Imagine you’re a florist in Albuquerque, NM, where the area code is 505,” said Ari

Read More »

  Did you know that you can have phone service without a phone?   How? Phone.com’s Communicator software lets you receive and make calls from your computer, without a phone device! Learn more about Communicator features >   To use Communicator, complete the following three steps: Download and install the software on your computer. Create a dedicated extension on your Phone.com account to use for Communicator. Find and use your unique Communicator username and password to log into the software. Download the Phone.com Communicator Software You can download the latest version of Phone.com Communicator for either Windows or Mac OS

Read More »

  Our Engineering group is rounding out a new RESTful API that you can use to build your own apps and incorporate Phone.com functionality into your business systems.   We never questioned whether or not we’d use REST—it’s pretty much a given that REST is the best way to build an API. And it’s almost as unanimous that a RESTful API should be JSON based. But since REST is a set of architectural guidelines, rather than a protocol or specification, we had to decide at the outset which media type we would use for output. That is, what kind of JSON

Read More »

If you’re a business owner or sales manager, you probably rely heavily on your Customer Relationship Management platform for success. A great CRM can mean the difference between making sales or losing them, between strengthening customer relationships or letting them deteriorate. Phone.com now integrates with the very best CRMs platforms: Salesforce, Zoho CRM, SugarCRM, Infusionsoft, Microsoft Dynamics, Insightly and Close.io can now talk to your phone service, helping you manage business relationships, and the data and information associated with them. We’ve partnered with Callinize, which connects your CRM and Phone.com service for automatic call logging, relationship tracking, follow-up task creation and call analytics. Once your CRM and Phone.com account are

Read More »
Inc 5000

We’re celebrating! Phone.com was recently named to the Inc. 5000 list for the fourth year in a row. The Inc. 5000 is a listing of the nation’s fastest-growing private companies, and assigns ranking based on percentage revenue growth over a four-year period. From our CEO, Ari Rabban: “We believe Phone.com’s ongoing success can be attributed to offering an outstanding product at the best possible price, and giving our customers exceptional service year in, year out.” We’d like to thank all of you—our customers and partners—for your support! Learn more about the Inc. 5000 and read our press release.

Read More »

NEWARK, N.J., Sept. 8, 2015 /PRNewswire/ — Phone.com, a leading cloud-based phone service for small businesses and entrepreneurs, today announced that the company has been named to the prestigious Inc. 5000 list for a fourth year in a row. The Inc. 5000 is a listing of the nation’s fastest-growing private companies, and assigns ranking based on percentage revenue growth over a four-year period. The list represents a comprehensive snapshot of a key segment of the U.S. economy—America’s independent entrepreneurs. “We’re honored to be recognized along with other young companies that are changing the face of business in the United States,” said

Read More »

  Customer service. Everyone has a customer-service story, whether good, bad or in between. This is certainly true for those of us who work in the industry—we not only need service as consumers, we provide it every day! This puts us in an interesting position, being on both sides of the customer-service equation. We know how it feels to be the desperate caller who needs something on their account fixed, and we know how it feels to be the well-intentioned representative, trying to provide the best service we possibly can. In light of this, I think the four agreements discussed in Don Miguel Ruiz’s

Read More »

Phone manners have changed some in the 150 years since Alexander Bell first spoke the words “Mr. Watson, come here! I want to see you!” into his leading-edge voice transmitter. Early telephone etiquette centered around social politeness, and also on the practicality that phone service was limited and should not be squandered! A few examples, taken from a list of early phone etiquette rules in a recent Mental Floss article: Don’t say hello! Because that greeting was implied and exchanging niceties was seen as tying up the phone lines unnecessarily. Instead, recipients were encouraged to state their phone number immediately as soon as they picked up

Read More »

A recent article from Fit Small Business tags Phone.com as one of the best—and definitely the most reasonable—alternatives to all of those spendier VoIP phone services. For many good reasons. A few pointers from the article: Phone.com costs less per month than well-known VoIP providers like RingCentral—around 50 percent less! We’re just sayin’. We offer the same basic features, and then some. With Phone.com, you can add advanced features as you need them, instead of paying for them all along. Even with all those fancy features added to your monthly bill, we still cost about 30 percent less. Phone.com offers the BEST international

Read More »

You’ve started a promising business and you’re ready to make those great ideas happen. As any successful entrepreneur will tell you, it’s not enough to have a great plan, it’s all about how you execute. Time to get organized! In today’s distributed workforce, collaborating face to face isn’t always an option. And while Phone.com powers business communications, providing affordable phone service wherever you do business, a good phone call is only part of the solution. Here’s the list of tools we find essential to collaborating at Phone.com, particularly since our own team is distributed across the United States! These simple and free online tools will keep employees in

Read More »

Last week, Phone.com staff from our east-coast office joined Context Travel on a walking tour of Midtown New York. Context offers in-depth walking tours in over 30 cities worldwide, pairing travelers with local specialists—archaeologists, historians, chefs, writers—who offer a deep knowledge of their surroundings. Our group chose a three-hour architectural tour of the city, visiting a number of landmarks, including the Chrysler Building, Grand Central Terminal and the New York Public Library. Our docent Matico was an architecture historian, so able to share a lot of the history and technology behind the amazing buildings that we often take for granted

Read More »

As you build a small company, you need tools you can rely on. Cheap might sound good but scrimping on software can end up costing you a lot more if performance is poor or features are just not there. In a recent article on The Next Web, CEO of Distil Networks Rami Essaid identifies the tools startups can rely on to keep production running and their ventures growing from year to year. Essaid tagged Phone.com as the best phone service for startups, based on our affordable plans, support for mobile, and easy scalability. We’re in great company! The article also profiles industry standards like Google for

Read More »

Growing up, my family lived in rural suburbia, an area with horse trails instead of sidewalks and the earthy smell of dairy cows in the air. We had a pet emu, called Emu. Emu lived in the back corner of our yard, beside the chicken coop, fenced in with a shoulder-height chain-link fence and a make-shift gate secured by a pretty flimsy piece of wire. Emu spent most of her day snapping at the air, head tilted to one side, as if she was very confused. One day, there was a big commotion in the back yard. The chicken coop was in a frenzy, all squawking and flying feathers. My

Read More »

Our SVP of Strategic Alliances and Partnerships Joel Maloff may have a fancy title, but behind the scenes, we simply call him Mr. Awesome. You’ll get the joke if you watch this ten-minute clip of his discussion with GetVoIP’s Reuben Yonatan. For those who only have a couple minutes to spare, we’ve summarized the key takeaways below. Joel has a way of capturing the simplicity and power of Phone.com. Video Stop Points: Did you know? With Phone.com you get FREE conference calling. No need for a third-party service. (See 1:40) Growth areas for the next 12 to 18 months: First, making strategic updates to our internal network

Read More »

The world of business becomes smaller every day—the Internet allows us to set-up video conferences with anyone on the other side of the world at a moment’s notice. Despite this, the phone call is still a key tool for businesses connecting with their customers, partners, suppliers and investors without concern for national borders. Just as mobile services and Internet Telephony Service Providers (ITSPs) like Phone.com have all but eliminated domestic long-distance telephone charges, so too are we seeing an evolution in how international calling is treated. Phone.com includes international destinations like Canada, France, Germany, Israel, Italy, Netherlands, Puerto Rico and the United Kingdom in our standard

Read More »

Whether you’re looking for a desk phone that’s loaded with features or light on sticker price, you’re in luck! We recently added four new Yealink models to our IP phone inventory. Ranging from $64.95 to $149.95, the phones offer great value and come pre-configured to work with Phone.com service and features. Do you need to replace or add a phone? Take a look at the specs below. Then get started online or talk to one of our helpful Phone Sales agents.   Yealink SIP-T19P 2.3-inch display (not backlit) Up to 1 concurrent call 10/100 Ethernet passthrough Power over Ethernet (PoE) Power supply INCLUDED $64.95 from Phone.com More Info: Spec

Read More »
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