Awesome Customer Service Earned Phone.com A Stevie Award!

At Phone.com, we’re not shy about the fact that our primary goal is to deliver customer satisfaction.  While we don’t claim perfection, we do strive to meet this goal daily.  The reason we do this is that we are passionate about our customers and it is absolutely the right way to do business. With that being said, it is fantastic to be recognized for our awesome customer service.  Phone.com has received the Stevie Award for Customer Service Department of the Year for a telecommunications company.  The awards will be announced February 21 at the 8th annual Stevie Awards for Sales and

While we never enjoy losing a customer to our competition, it happens from time to time.  In this case, Ben Borenstein of Prime Electric Inc is a customer that I had spent a great deal of time with over the years.  Much to my delight, he recently called to say he was returning to Phone.com. As Ben and I worked to restore his account, we spoke about some of the reasons he chose to return.  He was so kind to share in detail why he selected us over our competition. Customer Service Ben states that “Phone.com has one of (if