How To Communicate With Customers On Their Terms

According to HubSpot, customer service is a factor for 90% of customers deciding whether to patronize a business. Yet many businesses still fall short when it comes to satisfying their customers. Everyone has had the experience of being frustrated or disappointed with customer service, whether in person, online, or on the phone. What can you do, as a business owner, to build trust and engage with customers more effectively? Understanding the Customer’s Perspective In order to upgrade customer service, you first need to look at things from the customer’s perspective. This is a simple but tremendously important shift in mindset.

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Corporate leader manager leading videoconference with diverse team business people having digital group video call conference working in office at online virtual meeting on pc computer. Over shoulder

With the rise of remote work, many companies have transitioned from traditional office setups to virtual work environments. As a boss or manager, leading a remote team poses unique challenges that require a shift in management strategies. To ensure the success and productivity of your remote workforce, it is essential to adapt your leadership style and implement effective practices. In this article, we will discuss valuable remote work tips for bosses to optimize team performance, foster collaboration, and maintain employee engagement.   Establish Clear Expectations   First, it is crucial that you set clear expectations when managing a remote team.

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Call handling refers to managing incoming and outgoing phone calls at your company. Modern technology allows for much more robust call handling than was previously available. Your phone conversations can now be as tightly integrated with your tech stack as your emails are. This availability has impacted customer expectations. Customers now expect an immediate response to their questions, with 60% of people defining “immediate” as less than 10 minutes. Using every available tool to streamline your call-handling processes will significantly affect how your customers perceive your business and how likely they are to continue as your customers. The Impact of

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In today’s interconnected world, where communication plays a vital role, Voice over Internet Protocol (VoIP) has emerged as a revolutionary technology that has transformed the way we make phone calls. Instead of relying on traditional telephone lines, VoIP enables voice communication over the internet. But who were the visionaries behind this game-changing invention? In this blog post, we will explore the evolution of VoIP and the individuals who played significant roles in its creation.   The Emergence of VoIP   VoIP, in its earliest form, can be traced back to the early 1970s. The initial concept of transmitting voice signals

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With the rise of remote work, businesses and users are rethinking company-issued devices for work-related purposes. A BYOD plan can reduce company expenses and give employees more flexibility to choose a device they are familiar with and prefer. According to a recent study, nearly 9 in 10 respondents prefer to select their work device. However, it is essential to understand the risks you and your users may encounter with BYOD and implement a plan to reduce the risk to company data and user privacy. This blog will explore BYOD, what it is, how it works, and how you can formulate

Read More »

According to HubSpot, customer service is a factor for 90% of customers deciding whether to patronize a business. Yet many businesses still fall short when it comes to satisfying their customers. Everyone has had the experience of being frustrated or disappointed with customer service, whether in person, online, or on the phone. What can you do, as a business owner, to build trust and engage with customers more effectively? Understanding the Customer’s Perspective In order to upgrade customer service, you first need to look at things from the customer’s perspective. This is a simple but tremendously important shift in mindset.

Read More »
Corporate leader manager leading videoconference with diverse team business people having digital group video call conference working in office at online virtual meeting on pc computer. Over shoulder

With the rise of remote work, many companies have transitioned from traditional office setups to virtual work environments. As a boss or manager, leading a remote team poses unique challenges that require a shift in management strategies. To ensure the success and productivity of your remote workforce, it is essential to adapt your leadership style and implement effective practices. In this article, we will discuss valuable remote work tips for bosses to optimize team performance, foster collaboration, and maintain employee engagement.   Establish Clear Expectations   First, it is crucial that you set clear expectations when managing a remote team.

Read More »

Call handling refers to managing incoming and outgoing phone calls at your company. Modern technology allows for much more robust call handling than was previously available. Your phone conversations can now be as tightly integrated with your tech stack as your emails are. This availability has impacted customer expectations. Customers now expect an immediate response to their questions, with 60% of people defining “immediate” as less than 10 minutes. Using every available tool to streamline your call-handling processes will significantly affect how your customers perceive your business and how likely they are to continue as your customers. The Impact of

Read More »

In today’s interconnected world, where communication plays a vital role, Voice over Internet Protocol (VoIP) has emerged as a revolutionary technology that has transformed the way we make phone calls. Instead of relying on traditional telephone lines, VoIP enables voice communication over the internet. But who were the visionaries behind this game-changing invention? In this blog post, we will explore the evolution of VoIP and the individuals who played significant roles in its creation.   The Emergence of VoIP   VoIP, in its earliest form, can be traced back to the early 1970s. The initial concept of transmitting voice signals

Read More »

With the rise of remote work, businesses and users are rethinking company-issued devices for work-related purposes. A BYOD plan can reduce company expenses and give employees more flexibility to choose a device they are familiar with and prefer. According to a recent study, nearly 9 in 10 respondents prefer to select their work device. However, it is essential to understand the risks you and your users may encounter with BYOD and implement a plan to reduce the risk to company data and user privacy. This blog will explore BYOD, what it is, how it works, and how you can formulate

Read More »
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