Making a favorable first impression remains a key factor to succeed in the business world. And now with the numerous communication channels open to customers, partners, and vendors, this task has become massive for any business. Additionally, people have come to expect quick and efficient service in all their interactions, this is especially true when they are contacting companies. Although there are many ways to contact a company, many times people still prefer to pick up the phone and call them directly. Even with all the advances in online customer service, live chats, chatbots, and more, it seems that most issues are more