We’ve all called into a business seeking help or guidance, being greeted with the same generic script and tone of voice at the other end of the line. “Can you hold for just a moment while I look into this please?” It’s never just a moment, though. Often that one moment turns into a few minutes and then a few more after that. Then you’re a little upset and ready to hang up the phone. Did you know that businesses have lost $1.6 trillion in revenue after bad customer service? Customers are the lifeline of a business, so
