The CUSTOMER Products of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers. Read full article here >
Allowing employees to work from home is a growing trend that shows little signs of stopping or slowing down. The feasibility of remote work depends on the industry you operate in, of course, as some lend themselves to remote work easier than others. Still, it’s possible that your company might benefit greatly from letting at least some of your employees work from home. How can you tell if working from home will really help your company, though? While the decision really depends on multiple factors, here are a few questions you can ask that may shed some light and help
SMS, more commonly referred to as text messaging, is a major part of modern life. In fact, it’s such a big part of both our personal and business lives that it’s easy to overlook SMS as a feature. Once upon a time, SMS was magical… the ability to send a text message from a phone was like nothing that had ever been seen before. These days, though, SMS is so integrated with the phone experience that the only time we really notice it is when there’s something wrong with a SMS app and our messages just aren’t sending. There’s more
Today, users of a multitude of mobile and desktop applications regularly take advantage of Voice over Internet Protocol technology. Many popular communication apps, from Cisco Systems’ WebEx to Skype, trace their lineage back to technology pioneered by Alon Cohen. VoIP uses IP to transmit real-time voice communications, and its foundation dates back several decades (voice packets were sent over ARPANET in the 1970s, notes the website Get VoIP). “The original idea behind VoIP was to transmit real-time speech signal over a data network and to reduce the cost” for long-distance calls, because VoIP calls would go over packet-based networks at a flat rate, instead
Your startup might be lurching along without much capital, but that doesn’t mean you can drop off the grid. Your business needs social media, and, fortunately, you don’t have to drain your account to get a big boost from today’s hottest platforms. You just have to be strategic without becoming too stingy. Read full article here >
This was the caption to a panel of the popular tech webcomic found at XKCD.com. Also, these are words that terrify everyone in the telecom business. It’s no secret that millennials are far more comfortable texting rather than calling. Even Gen X and Y often avoid calls in favor of the less intrusive SMS. So how did we get to this point, and what can we do to fix it? Or, does it even need to be fixed? If, like the character in the hat, you have five phone numbers and you’re not sure what they all do, rest assured
Networking is an important part of the business world. If you want to get things done and keep everything under budget, it’s essential that you have access to the people, tools and materials that you need to get the job done. If you don’t focus on business networking, you’re going to be quickly outpaced by those who do. That said, business networking is evolving. No longer is it about collecting business cards and keeping your rolodex up to date in case you need to reach a specific contact. Now it’s much more nuanced and offers many more opportunities to the
Even entrepreneurs who wouldn’t necessarily designate themselves “traveling businesspeople” aren’t immune to traveling for work. In fact, of the millions of trips Americans take annually, 16 percent are at least partially for business purposes, according to the U.S. Department of Transportation. Read full article here >
A lot of effort goes in to creating the professional image of a business. Some businesses prefer to be seen as casual and fun, while others are the epitome of businesslike and professional. These differences in approach are reflected in the company’s marketing efforts, logo designs and even the look of the office or storefront (or website). There’s one other aspect of a company’s professional image that many businesses forget about, though: How you answer the phone. It might seem like a small thing, but the way that you answer the phone at work can have a big impact on
As the holiday season approaches, many businesses are looking at ways to translate holiday shopping trends into sales. You’ve no doubt already seen the start of holiday advertising pushes, and may be planning your own push for your business. Everyone from huge corporations to little mom-and-pop shops tend to rake it in from Black Friday and Cyber Monday sales, so there’s good reason to get excited for your business when the holidays roll around. That said, there’s more to improving your business through holiday celebrations than just targeting Christmas and the other end-of-year holidays. Even small businesses can score some
The CUSTOMER Products of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers. Read full article here >
Allowing employees to work from home is a growing trend that shows little signs of stopping or slowing down. The feasibility of remote work depends on the industry you operate in, of course, as some lend themselves to remote work easier than others. Still, it’s possible that your company might benefit greatly from letting at least some of your employees work from home. How can you tell if working from home will really help your company, though? While the decision really depends on multiple factors, here are a few questions you can ask that may shed some light and help
SMS, more commonly referred to as text messaging, is a major part of modern life. In fact, it’s such a big part of both our personal and business lives that it’s easy to overlook SMS as a feature. Once upon a time, SMS was magical… the ability to send a text message from a phone was like nothing that had ever been seen before. These days, though, SMS is so integrated with the phone experience that the only time we really notice it is when there’s something wrong with a SMS app and our messages just aren’t sending. There’s more
Today, users of a multitude of mobile and desktop applications regularly take advantage of Voice over Internet Protocol technology. Many popular communication apps, from Cisco Systems’ WebEx to Skype, trace their lineage back to technology pioneered by Alon Cohen. VoIP uses IP to transmit real-time voice communications, and its foundation dates back several decades (voice packets were sent over ARPANET in the 1970s, notes the website Get VoIP). “The original idea behind VoIP was to transmit real-time speech signal over a data network and to reduce the cost” for long-distance calls, because VoIP calls would go over packet-based networks at a flat rate, instead
Your startup might be lurching along without much capital, but that doesn’t mean you can drop off the grid. Your business needs social media, and, fortunately, you don’t have to drain your account to get a big boost from today’s hottest platforms. You just have to be strategic without becoming too stingy. Read full article here >
This was the caption to a panel of the popular tech webcomic found at XKCD.com. Also, these are words that terrify everyone in the telecom business. It’s no secret that millennials are far more comfortable texting rather than calling. Even Gen X and Y often avoid calls in favor of the less intrusive SMS. So how did we get to this point, and what can we do to fix it? Or, does it even need to be fixed? If, like the character in the hat, you have five phone numbers and you’re not sure what they all do, rest assured
Networking is an important part of the business world. If you want to get things done and keep everything under budget, it’s essential that you have access to the people, tools and materials that you need to get the job done. If you don’t focus on business networking, you’re going to be quickly outpaced by those who do. That said, business networking is evolving. No longer is it about collecting business cards and keeping your rolodex up to date in case you need to reach a specific contact. Now it’s much more nuanced and offers many more opportunities to the
Even entrepreneurs who wouldn’t necessarily designate themselves “traveling businesspeople” aren’t immune to traveling for work. In fact, of the millions of trips Americans take annually, 16 percent are at least partially for business purposes, according to the U.S. Department of Transportation. Read full article here >
A lot of effort goes in to creating the professional image of a business. Some businesses prefer to be seen as casual and fun, while others are the epitome of businesslike and professional. These differences in approach are reflected in the company’s marketing efforts, logo designs and even the look of the office or storefront (or website). There’s one other aspect of a company’s professional image that many businesses forget about, though: How you answer the phone. It might seem like a small thing, but the way that you answer the phone at work can have a big impact on
As the holiday season approaches, many businesses are looking at ways to translate holiday shopping trends into sales. You’ve no doubt already seen the start of holiday advertising pushes, and may be planning your own push for your business. Everyone from huge corporations to little mom-and-pop shops tend to rake it in from Black Friday and Cyber Monday sales, so there’s good reason to get excited for your business when the holidays roll around. That said, there’s more to improving your business through holiday celebrations than just targeting Christmas and the other end-of-year holidays. Even small businesses can score some
