Personalize Your Commercial Phone Systems with Greetings

On September 12, 2017
2:26 pm
Filed under Learning

Once you’ve got it set up, you might not give much thought to your company’s phone system. After all, this is the age of the Internet… your phones may not even be the primary way that your customers connect with your business. That doesn’t mean that your phone system isn’t important, however; even with Facebook and email taking a role of prominence in business communications, people are still going to call when they need to get in touch with someone quickly. With that in mind, take a moment and think about what the user experience is when someone calls your

This is part 1 of a 2 part blog. You can read part 2 here. IP phones are becoming increasingly common these days. Not only are they popular for residential use, but they’re showing up more and more at businesses as well. VoIP services offer a lot of options that businesses can use, allowing business owners to take advantage of more features for less money. Of course, if you really want to get the most out of your VoIP service then you’ll want to pair it with an IP phone. What’s an IP Phone? Glad you asked! An IP phone

Newark, NJ – August 22, 2017 – Phone.com has made Inc. Magazine’s list of the 5000 fastest growing businesses in America for the sixth consecutive year. Phone.com is part of an exclusive Inc. 5000 “Honor Roll,” companies that have ranked on the list more than 5 years in a row – an achievement that only one in 10 honorees achieve. “Being named to the Inc. 5000 never gets stale,” said Phone.com CEO Ari Rabban. “Obviously, we work every day to give our new and existing customers great service, and that translates into the kind of growth that lands you on

Work can be stressful even on a good day. It’s even worse on busy or hectic days, when you barely have enough time to do everything that you need to do. It’s days like that when you want nothing more than to get out of there and find a way to unleash all of that stress. Unfortunately, it seems like more often than not we end up bringing workday stress home with us and let it affect our home lives as well. When you’re finally off the clock after a busy workday, you need to get rid of some of

Once upon a time, being an entrepreneur meant that you had an office space to work from which you might occasionally pack up and move to another building as businesses grew and evolved. This became less common over time, with entrepreneurs gravitating more toward coworking spaces where they shared office areas with other entrepreneurs. It offered a bit more freedom, and even allowed for networking with people you might not have met otherwise. In time, though, even the coworking spaces became too crowded and confining for modern entrepreneurs. A new breed of mobile entrepreneurs has left the office behind and

As far as trends and use go, Voice over IP, better known as VoIP, is big. You may not realize just how big of a business it is, though. According to the latest statistics, it’s expected that there will be one billion people using VoIP services by the end of 2017. Given that there are only 7.5 billion people in the world, that means that approximately one in every eight people uses VoIP at home, at work or at some other point during the day. What Is VoIP? If you’re not one of those one in eight people and aren’t

Elon Musk is a man who is accustomed to getting what he wants, and right now, it seems that he wants to put people on Mars. He’s not alone, as there are a few other high-profile efforts to put humans on the red planet. Read full article here >

Many people dread having to leave a phone message when they call someone. Even if you know exactly what you were calling about, having to condense everything into a short message on the fly can be nerve wracking. Think about it… how many times have you left a message and then realized that you forgot something important as soon as you got off the phone? Knowing how to structure a good phone message can help with this. Instead of scrambling to cover everything that you need to say, you can look at the various points of message structure and fill

Running a business isn’t easy, especially when you take a hands-on role in keeping things going yourself. It can become even trickier when you add in the various business calls that owners and managers have to field. You may wonder how to balance the two roles, fielding calls from customers, suppliers and others while still running your business full-time. It isn’t always easy, but there are ways to make balancing your behind-the-scenes and on-the-front-lines roles easier. Here are a few things to consider that may help take some of the pressure off when you don’t know how to keep it

For many companies, investing in the right tools can pay serious dividends, which is why more companies are making room for them in their annual budgets. However, a powerful piece of expensive software won’t drive growth on its own. Businesses are getting smarter – or they’re trying to. Gartner Inc. predicts that the global business intelligence and analytics software market will eclipse $18 billion in revenue this year, and that number will be even larger by the end of the decade. Read full article here >

Happy Fourth of July from the Phone.com family to yours! Stay safe and have fun while enjoying the cookouts, family gatherings and fireworks. If you’re looking for a local fireworks show, be sure to check the Internet for locations and restrictions.

As a marketing guy at an e-commerce service provider, I often ask myself this question. We know that we get 85% of our business through direct signups on our website. The remaining 15% is split between sales calls, request a quote submissions and other direct outreach methods. In terms of signups, events struggle to break out of the “other” category on the pie chart of our efforts. And yet we spend thousands of dollars on signage, swag, space and sponsorships. Why? Read full article here >

A mission statement is an important part of any business. Not only does it clarify what your business does, but it also ensures that you have a clear enough vision of your core purpose to summarize it in just a couple of lines. Unfortunately, small businesses are often guilty of not putting enough effort into creating a mission statement and some may go without one entirely. Even if your small business has a mission statement, it may not reflect where your business is now. Knowing how (and when) to refine your mission statement is just as important as creating it

We’ve all been put on hold and had to listen to all kinds of hold music. Depending on how long the hold lasts, that music can make you all but want to abandon your call and try again at a later time. If you haven’t put any thought into your on-hold experience, your customers might feel this exact same way when they have to go on hold. Fortunately, it doesn’t have to be this way. If you want to make sure that your customers aren’t driven off by your choice of on-hold music, here are a few things you can

When you work for someone else, you know that things will continue moving right along even if you take some time off of work. Even small business owners with a full staff can take time off and leave one of their employees temporarily in charge. When you’re self-employed, however, things are a little different. Most of the time there will be no one around to do the work except for you, meaning that there’s no one that you can delegate responsibility to. So how are you supposed to take a vacation? It’s possible to take some time off when you’re

Service Spotlight: The Phone.com API APIs, or Application Programming Interface, are a building block of communication between various software components. API is a broad term that refers to a communications protocol that can be accessed to extend, expand or in some way better services. Insider Insights: You don’t have to be a “techie” or a developer to make APIs work for you, your team, your communications, your technology and your work. Companies like Phone.com provide customers with the API tools and information they need. An API is like a “toolbox of opportunities” for small operations looking to do big things. APIs

We hope our U.S. customers are enjoying a safe and fun Memorial Day! Let’s remember to be thankful for the sacrifices made on our behalf.

There are few things more annoying than unwanted calls, especially when the person on the other end of the line keeps calling again and again. Some people even find themselves harassed over the phone, with calls coming throughout the day and night to be as much of a nuisance as possible. There’s got to be something that you can do! Fortunately, there is. Call blocking services do just what their name implies: They block unwanted calls, preventing them from ever reaching you. Even better, you can block outgoing calls as well. This gives you an amazing amount of control over