“There is a need to retool yourself, and you should not expect to stop … if we can’t [learn new technologies], mark my words, in three years we’ll be managing decline.” Randall Stephenson. Chairman and CEO, AT&T. “I’m riding the copper train all the way down.” Kevin Stephenson. AT&T Customer Service Technician. Last week, The New York Times published an outstanding article on two brothers—one, a veteran technician for AT&T; the other, his brother and the phone provider’s Chief Executive. The article, by NYT Tech Editor Quentin Hardy, is an insightful study of the men, their interests and motivations,
