Know Your Emu: A Lesson in Customer Service

Growing up, my family lived in rural suburbia, an area with horse trails instead of sidewalks and the earthy smell of dairy cows in the air. We had a pet emu, called Emu. Emu lived in the back corner of our yard, beside the chicken coop, fenced in with a shoulder-height chain-link fence and a make-shift gate secured by a pretty flimsy piece of wire. Emu spent most of her day snapping at the air, head tilted to one side, as if she was very confused. One day, there was a big commotion in the back yard. The chicken coop was in a frenzy, all squawking and flying feathers. My

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Growing up, my family lived in rural suburbia, an area with horse trails instead of sidewalks and the earthy smell of dairy cows in the air. We had a pet emu, called Emu. Emu lived in the back corner of our yard, beside the chicken coop, fenced in with a shoulder-height chain-link fence and a make-shift gate secured by a pretty flimsy piece of wire. Emu spent most of her day snapping at the air, head tilted to one side, as if she was very confused. One day, there was a big commotion in the back yard. The chicken coop was in a frenzy, all squawking and flying feathers. My

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