Mix and match users, so you pay for only what you need.

Pick your plan to get started. You can add users or change plans after you sign up.

Billed Monthly
Billed Annually Save 20%

All prices in US dollars.

Basic User

Our usage-based plan is feature-packed, yet affordable.

$ 12
99 /mo
billed monthly
Accordion Content
  • 300 Pooled Minutes*
  • 1 Phone number per account
  • 1000 pooled text segments*
  • Video conferencing with 10 participants
  • Mobile and Web apps
  • 50 Standard Voice Features

Plus User

Go for unlimited minutes and text messages.

$ 19
99 /mo
billed monthly
Accordion Content
  • Everything for basic users and:
  • Unlimited Minutes*
  • 1 Phone number per user
  • Unlimited text messages*
  • Video conferencing with:
    • 25 participants
    • HIPAA Compliant
    • Video Recording
  • IP Desk Phone Compatible

Pro User

Get it all including call recording, analytics and voicemail transcription.

$ 29
99 /mo
billed monthly
Accordion Content
  • Everything for plus users and:
  • Call Recording
  • Call Analytics
  • CRM Integration
  • Video conferencing with:
    • 100 participants
    • HiFi transcription
    • Whiteboard
  • Voicemail Transcription

Basic Users

$ 12
99 /mo/user
  •  
  • 300 Pooled Minutes*
  • 1 Phone number per account
  • 1000 pooled text segments*
  • Video conferencing with:
    • 10 participants
  • Mobile and Web apps
  • 50 Standard Voice Features

Plus Users

$ 19
99 /mo/user
  • Everything for basic users and:
  • Unlimited Minutes*
  • 1 Phone number per user
  • Unlimited text messages*
  • Video conferencing with:
    • 25 participants
    • HIPAA Compliant
    • Video Recording
  • IP Desk Phone Compatible

Pro Users

$ 29
99 /mo/user
  • Everything for plus users and:
  • Call Recording
  • Call Analytics
  • CRM Integration
  • Video conferencing with:
    • 100 participants
    • HiFi transcription
    • Whiteboard
  • Voicemail Transcription
512-555-1212
  • 0 x Basic users
  • 0 x Plus users
  • 0 x Pro users
+ Tax
All prices in US dollars.

All plans include a 30-day money back guarantee* andvolume discounts are available!

Frequently Asked Questions

A user is anyone who can make or receive business calls using Phone.com. In most organizations, each employee who makes or receives calls will be a user. Good news! Adding more users might reduce your per-user rate.

Phone.com allows you to pick the right plan for each user, so you pay for only what you need. For example, if you are the business owner, you might want to be a Pro user to take advantage of features like call recording and video meeting transcription. However, the basic user option might be sufficient for people who work in the field and take fewer calls. 

Yes! The more users you have, the more you save.

UsersBasePlusPro
1 – 412.9919.9929.99
5 – 910.9917.9925.99
10 – 249.9915.9923.99
25+8.9914.9921.99
 user/monthuser/monthuser/month

Pay annually and save 20%.

Yes. Once you have set up your account, you can add, change, or remove users.

Each basic user in your account will add 300 minutes to be used by any basic user in your account for inbound or outbound calling. For example, if you have 3 basic users in your account, 900 minutes will be available for use by any of those users. This applies only to basic users. All plus and pro users will have unlimited minutes.

Calling Minutes

 

Basic users who use more than 300 minutes of inbound or outbound calling in one month will be charged $0.039 per minute for each additional minute. 

 

Text (SMS & MMS) Segments

 

The limit for a single SMS message is 160 characters; however, most modern phones and networks segment and rebuild messages up to 1600 characters.   

 

Phone.com text messages are billed per segment. Users of the basic plan will incur a $0.0075 fee for each text segment that exceeds 1000 and a $0.020 fee for each excess picture segment.

Like others in the industry, Phone.com must bill customers under the laws and regulations set in place by tax authorities and regulatory agencies, including federal, state, and local regulators. These jurisdictions and agencies assess taxes, fees, and surcharges for telecommunications-related services and programs that solution providers, including Phone.com, are obligated to collect from customers and remit to these agencies. There are also some surcharges that telephone-related services providers are permitted, but not required to pass through to customers.

Taxes and fees that impact the telecommunications industry are frequently adjusted, based on your location, and subject to change without notice. If new or different taxes, surcharges, or fees are imposed on Phone.com, we will include those adjustments in applicable billings.

Detailed information is available on the Federal Communications Commission (FCC) website.

You have a choice in pricing options with Phone.com. Depending on your business needs, you can choose between our month-to-month or annual payment options. Save 20% by paying annually, or reserve the flexibility to cancel at any time by selecting month-to-month payments.

All Plans Include:

SMS Text Messaging

Send and receive text and image messages using your business phone number.

Voicemail to Email

Get email notifications with an audio attachment every time you get a voicemail message.

Video Meetings

Phone.com customers can enjoy first-class audio, video, and web conferencing.

Call Routing

Create your own customized rules to route incoming calls to their desired location.

Detailed Plan Comparison

Basic Plus Pro
Account
Phone numbers 1 Per Account 1 Per User 1 Per User
Calling minutes* 300 Minutes Unlimited Unlimited
Text messaging* 1000 Pooled Segments Unlimited Unlimited
24 x 7 support
Video
Video conferencing 10 Participants 25 Participants 100 Participants
Video Recording
Security codes & meeting lock
HIPAA compliant video
HiFi video transcription
Voice features
Call analytics
Call recording $8/mo $8/mo
IP desk phone compatible
CRM integration
Voicemail transcription

Ready to enjoy the ultimate communications solution for small and growing businesses?

*Important Details and Disclaimers

Applicable federal and state taxes and fees will be added to your monthly invoice.

 

All plans are subject to fair use restrictions on voice, text, and video. For more information refer to the Terms of Service. Unlimited Business SMS is limited to Person-to-Person SMS, only. Application-to-Person SMS is available at an additional cost.

 

Minutes in excess of the Basic plan limits will incur overage fees. Each user of the basic plan receives a total of 300 minutes for inbound or outbound calling, which can be pooled across users in the same account.

 

Text messages are charged per 160 character segment. For basic users, each additional segment sent and received over 1000 will incur a $0.0075 fee for text and a $0.02 fee for pictures. Texts can be pooled among multiple users in the same account.

 

For Basic plan users, the 30-day money-back guarantee includes up to 300 minutes and 1000 text message segments per user. Usage above those limits will be billed at standard rates.

 

In order to protect against international dialing fraud, international calling must be enabled for your account by our support team. For most month-to-month accounts, we require a $200 pre-payment before international calling is enabled.

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