Included with all plans starting at $9.99/Mo.
Call Queues allow you to route incoming calls to a specific group of phone numbers, or members. Queue members are rung in order from first to last, and if a member is already on a call, the next number on the list is rung. While callers are waiting to be connected, Phone.com will play your selected Hold Music.
Queues are perfect for customer support, sales departments, help desks, reservations and appointments, and so much more.
Create a custom hold message for callers to listen to while waiting for a queue member to answer.
Queue members don't need to be in the same office. Perfect for tele-commuters, queues forward calls to their location and on whatever device they prefer (IP phone, tablet, computer, smartphone, etc).
Phone.com was cheaper and offered more features than my other phone company.
The entire thing was ridiculously easy. I have been able to manage the whole system with very little effort.
The customer service is amazing. The price was half what I was paying previously, and I love getting a text when I receive a new voicemail.
The list of included features had everything that we wanted and more. We were able to grow our phone system as our business grew.