Call Analytics Feature Overview

Break down and analyze calls to your Phone.com account with just a few clicks.

Call anaylitics

Call analytics is included for every Pro Phone.com user. With it, you can:

  • Gain Instant Insight
    Measure your calls over time by direction, duration and time of day to track your top performers and busiest hours.
  • Manage Calls Visually
    Break down your incoming and outgoing calls by extension or number, then view the information visually in one of three graph types for quick and accurate analysis
  • Answer Important Questions
    Is your sales team getting bogged down in the afternoon? Does call center productivity drop as a shift change approaches? Answer these questions and pinpoint when call volume spikes and dips.
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