Call Analytics Feature Overview
Break down and analyze calls to your Phone.com account with just a few clicks.
Call analytics is included for every Pro Phone.com user. With it, you can:
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Gain Instant Insight
Measure your calls over time by direction, duration and time of day to track your top performers and busiest hours. -
Manage Calls Visually
Break down your incoming and outgoing calls by extension or number, then view the information visually in one of three graph types for quick and accurate analysis -
Answer Important Questions
Is your sales team getting bogged down in the afternoon? Does call center productivity drop as a shift change approaches? Answer these questions and pinpoint when call volume spikes and dips.