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Call Analytics Feature Overview
Break down and analyze calls to your Phone.com account with just a few clicks.
Call analytics is included for every Pro Phone.com user. With it, you can:
Gain Instant Insight Measure your calls over time by direction, duration and time of day to track your top performers and busiest hours.
Manage Calls Visually Break down your incoming and outgoing calls by extension or number, then view the information visually in one of three graph types for quick and accurate analysis
Answer Important Questions Is your sales team getting bogged down in the afternoon? Does call center productivity drop as a shift change approaches? Answer these questions and pinpoint when call volume spikes and dips.