Will Internet Phone Services Replace Landlines?

Cut the Landline Phone Cord

In the past, most businesses used landline phones for their primary communication. Today though, many are transitioning from analog landlines to VoIP phone systems. In fact, about 31% of businesses already use the VoIP phone system to unify communication platforms and reduce their phone bills. Residential use of landlines is also declining. According to Statista, 90 percent of US adults lived in households with landline phones in 2004 compared to less than 40 percent in 2020. Voice over Internet Protocol (VoIP) offers more potential at a lesser cost. As the name suggests, it relies on an internet connection to make

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“Customers are looking for reliability, simplicity and affordability, altogether,” says Amber Newman, Sr. Director of Marketing of Phone.com during this podcast interview with Doug Green of the Cloud Communications Alliance. Newman outlines how Phone.com has been meeting the new challenges facing smaller organizations and the channel partners who focus on smaller businesses.

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Online video chat with a customer

More than 30% of Americans use online video chat to communicate with brands and service providers. These numbers are expected to increase as the number of people who work from home increases. Consequently, if your business has not implemented online video chatting, you might be losing out on the opportunity to interact with your customers and, thus, revenue. If you want to be a brand known for customer service and responsiveness, you’ll need a live answering service that most closely mimics a physical encounter. A video chat is the closest thing we have to physical, eyeball-to-eyeball interaction.  A reliable video

Read More »
Cut the Landline Phone Cord

In the past, most businesses used landline phones for their primary communication. Today though, many are transitioning from analog landlines to VoIP phone systems. In fact, about 31% of businesses already use the VoIP phone system to unify communication platforms and reduce their phone bills. Residential use of landlines is also declining. According to Statista, 90 percent of US adults lived in households with landline phones in 2004 compared to less than 40 percent in 2020. Voice over Internet Protocol (VoIP) offers more potential at a lesser cost. As the name suggests, it relies on an internet connection to make

Read More »

“Customers are looking for reliability, simplicity and affordability, altogether,” says Amber Newman, Sr. Director of Marketing of Phone.com during this podcast interview with Doug Green of the Cloud Communications Alliance. Newman outlines how Phone.com has been meeting the new challenges facing smaller organizations and the channel partners who focus on smaller businesses.

Read More »
Online video chat with a customer

More than 30% of Americans use online video chat to communicate with brands and service providers. These numbers are expected to increase as the number of people who work from home increases. Consequently, if your business has not implemented online video chatting, you might be losing out on the opportunity to interact with your customers and, thus, revenue. If you want to be a brand known for customer service and responsiveness, you’ll need a live answering service that most closely mimics a physical encounter. A video chat is the closest thing we have to physical, eyeball-to-eyeball interaction.  A reliable video

Read More »
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