HIPAA Compliant VoIP: Frequently Asked Questions

HIPAA compliant phone system

Healthcare providers must take many factors into consideration when choosing a phone service for their practice. The ability to effectively support patients, the provider’s business terms, and the reliability of the service are all essential factors. Another critical concern is HIPAA compliance. Phone.com offers a HIPAA-compliant VoIP communications solution for our healthcare customers. Here are some of the questions we are most frequently asked.   What Information is Covered Under HIPAA?   Protected health information (PHI) includes any individually identifiable health information that is transmitted or stored in any form, including in-person conversations, electronic records, and physical documents by a

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phone system with multiple mailboxes

The best way to ensure that you never miss another call again is to adopt a phone system with multiple mailboxes. Although it may seem like everyone is reaching out to businesses digitally, 56% of business owners report that the most popular way their customers communicate with them is through a phone call. The last thing you want is to miss a call that might make or break a sale.  Especially if your employees are working remotely, they should be able to access messages and contact customers as quickly as they can. If you’re a startup or small business, each

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There’s a reason custom phone numbers are all the rage even though businesses today have so many ways and avenues of communication. They’re easy to remember and provide a direct link between customers and companies. Even with all digital communication channels, more than half of customers surveyed feel that talking to a person over the phone is reassuring and boosts confidence while buying an item. If you still don’t have a memorable business number, now’s the time to get a custom phone number for your company. Of course, you can maintain responsive telephone communication within your business without incorporating custom

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Live Receptionist

Virtual live receptionist services offer a plethora of benefits to small businesses. It might surprise you, but even in this day and age when so many forms of communication are available, 76 percent of customers still prefer to talk to a live receptionist when they call businesses. With a receptionist on call, you can be responsive to customers, appear more professional and established, and get calls reliably transferred when necessary. How do virtual live receptionist services work, and how do they benefit your business? Learn all about them here.   What Are Virtual Live Receptionist Services? A virtual live receptionist

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HIPAA compliant phone system

Healthcare providers must take many factors into consideration when choosing a phone service for their practice. The ability to effectively support patients, the provider’s business terms, and the reliability of the service are all essential factors. Another critical concern is HIPAA compliance. Phone.com offers a HIPAA-compliant VoIP communications solution for our healthcare customers. Here are some of the questions we are most frequently asked.   What Information is Covered Under HIPAA?   Protected health information (PHI) includes any individually identifiable health information that is transmitted or stored in any form, including in-person conversations, electronic records, and physical documents by a

Read More »
phone system with multiple mailboxes

The best way to ensure that you never miss another call again is to adopt a phone system with multiple mailboxes. Although it may seem like everyone is reaching out to businesses digitally, 56% of business owners report that the most popular way their customers communicate with them is through a phone call. The last thing you want is to miss a call that might make or break a sale.  Especially if your employees are working remotely, they should be able to access messages and contact customers as quickly as they can. If you’re a startup or small business, each

Read More »

There’s a reason custom phone numbers are all the rage even though businesses today have so many ways and avenues of communication. They’re easy to remember and provide a direct link between customers and companies. Even with all digital communication channels, more than half of customers surveyed feel that talking to a person over the phone is reassuring and boosts confidence while buying an item. If you still don’t have a memorable business number, now’s the time to get a custom phone number for your company. Of course, you can maintain responsive telephone communication within your business without incorporating custom

Read More »
Live Receptionist

Virtual live receptionist services offer a plethora of benefits to small businesses. It might surprise you, but even in this day and age when so many forms of communication are available, 76 percent of customers still prefer to talk to a live receptionist when they call businesses. With a receptionist on call, you can be responsive to customers, appear more professional and established, and get calls reliably transferred when necessary. How do virtual live receptionist services work, and how do they benefit your business? Learn all about them here.   What Are Virtual Live Receptionist Services? A virtual live receptionist

Read More »
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