Never miss a call - or what it could become

An AI receptionist is a virtual call-handling service that uses artificial intelligence to speak with callers and determine what they need. Depending on your instructions, AI-Connect can route calls, schedule appointments, answer common questions, or take another appropriate action.

A traditional automated attendant requires callers to select from a fixed menu, such as “Press 1 for sales.” AI-Connect allows callers to describe what they need conversationally. It interprets the request and follows the routing or scheduling rules you have configured. 

Yes. AI-Connect can answer calls 24 hours a day, seven days a week. You can create different instructions based on your business hours and decide how after-hours calls should be handled. 

Yes. AI-Connect can manage simultaneous incoming calls, helping prevent callers from encountering busy signals or unnecessary hold times during high-volume periods. 

Yes. AI-Connect can integrate with Google and Outlook calendars, check availability, and schedule appointments based on the preferences you establish. 

A missed call can mean a missed sale, an unfilled appointment, or a frustrated customer. AI-Connect helps you respond while caller interest is at its highest.  

With AI-Connect, your business can:  

• Answer callers immediately, even when your team is unavailable   

• Capture opportunities that might otherwise go to voicemail   

• Reduce repetitive questions and unnecessary interruptions   

• Route callers more accurately   

• Let customers schedule without waiting for a callback   

• Maintain a consistent, professional caller experience   

• Filter unwanted spam and robocalls before they reach your team 

You can provide information about your hours, locations, services, products, policies, pricing, and other frequently asked questions. AI-Connect uses this custom knowledge to respond to callers. 

Yes. AI-Connect doesn’t use a one-size-fits-all script. You decide how calls should be handled. 

Customize your AI receptionist with: 

• A greeting that reflects your brand  

• Business hours and after-hours instructions  

• Departments, employees, and routing destinations  

• Appointment types and calendar availability  

• Answers to frequently asked questions  

• Information about your products, services, and policies  

You can update your settings whenever your business needs change. 

Yes. Like Phone.com voice and video services, AI-Connect is HIPAA compliant. 

Once you have configured your greeting and call-handling rules, you can add AI-Connect to your call flow. Changes to your configuration take effect immediately. 

Sign in to your Phone.com account, open the Store tab, and add AI-Connect to your call-handling rules. You can also contact the Phone.com support team for assistance.