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Billing Information

Understanding your invoice.

Monthly Statements

  • Your billing statements can be found by accessing the Advanced Settings section by selecting the link included under the Statements section of the Billing tab. Click on my account then view my bill

Hover over the green hotspots on this page to see more information.

Click to view statement breakdown
Credits - Any credits or fees added to your Phone.com account
Total due - Total amount due including any credits or past payments that are overdue.
Amount paid - Amount that has been paid (I.E. On the invoice for 12.18.2018 an amount of $54.24 was due.  The amount paid for 12.18.2018 is shown on the invoice 1/18/2018 for $54.24)
Monthly charge - Amount due for 1 month of service
billing details

Payment History

  • To access billing history, click on my account then view my bill

Hover over the green hotspots on this page to see more information.

Date payment was processed
Amount paid
Payment method used to make payment
Invoice # with click to view feature
Billing details

Invoice Statement

Hover over the green hotspots below to see more information.

Amount Due - Total due for the monthThe date a payment is due depends on the billing date.  The billing date is the due date.
sample invoice
Previous month’s balance and payment
Any adjustments such as credits and or past due balance from previous billing cycles.
Breakdown of new charges for prorated month including any overage fees for previous month.

Phone.com is regulated by the FCC as an Interconnected VoIP Carrier and as such the FCC requires us to collect certain taxes and fees. 
Find out more details here. If you still have questions please feel free to log a support ticket or give us a call.

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