Phone.com

Tuesday, February 9th, 2010 at 10:06 AM EST

Depending on which monthly home phone service plan you choose, you can have access to a variety of useful features such as:

• Call waiting, call forwarding and call transfer
• Caller ID, call screening and call blocking
• Click to call buttons
• Greetings, customizable recordings, and professional recordings
• Fax sending capabilities
• In-call features such as: Attended transfer, voicemail transfer, placing a call on hold, and call recording
• Low international calling rates
• Text voicemail (read your voicemails as texts!)
• And other great home phone features [LINK TO: http://www.phone.com/features/]

In addition to the great features listed above, Phone.com gives you the option of conveniently managing your entire account online. And with plans starting as low as $9.88 per month, it’s easy to see why these flexible and affordable home phone services are the easy choice for smart home owners.

As an added bonus, these plans feature a unique pricing system that allows you to reduce your monthly cost based on the number of referrals you make. If you refer enough friends, you can even get your basic home phone service plan for free!

Sign up for the home phone plan that best meets your calling needs today!

Monday, February 8th, 2010 at 11:11 AM EST

Do you picture a room filled with cubicles and staff members wearing headsets when someone mentions call centers? If so, you’ll have to rethink your concept of the modern call center. Thanks to the advent of the Internet, technology has changed along with businesses practices.

There are plenty of call centers that use agents in a centralized location to handle calls and to do the customer service work traditionally done by company employees.
The new trend is to hire remote agents to do this work. Many of them work from home, allowing them to set their own hours. Many businesses say they’ve seen higher productivity out of these agents because of the flexibility.

By outsourcing its customer service operation, many companies are able to shave high-cost expenditures like salaries and benefits for employees they would have had to hire to handle these tasks.

That’s certainly one way to go, but business owners should realize they are still paying for someone to man a phone.

There’s an even newer solution that’s growing in popularity. Phone.com has taken call centers a step further. We’ve created a small-business solution that slashes ongoing expenses even more by developing effectively a low-end virtual call center, which we call Auto Attendant, to boost results and increase efficiency.

Here’s how it works:
Phone.com’s Auto Attendant allows callers to be transferred to an extension without the intervention of a receptionist or live customer service agent. Businesses can create a customized greeting before allowing callers to use its simple menu system, which can include a name-by-name directory.
Auto Attendant also allows for routing based on the day and time, holiday and weekend.
The Auto Attendant also forwards your calls to whatever phone you choose, whether it’s your cell, office or home phones. You don’t have to worry about a receptionist forgetting which number at which to reach you. You can simply set preferences that are only changed when you change them.

Phone.com’s Auto Attendant increases efficiency while saving your company money by bundling this state-of-the-art feature in with its inexpensive phone service. It’s a great value with rates starting at just $9.88 a month.

Saturday, February 6th, 2010 at 2:11 PM EST

Home Phone Service Should Do More Than Meet Your Basic Needs

What do you want from your home phone service? This seemingly simple question can elicit a variety of responses depending on who you ask, but for most people, a home phone service that offers versatile features at a reasonable cost will do the trick.

Here at Phone.com, we work to meet the essential needs mentioned above, and then some. Our home phone servicesoffer an array of versatile features, allowing you to customize your plan to meet your usage needs.

Being able to make outgoing calls quickly and easily is an essential part of having a home phone. However, another important factor of your home phone service is the way it allows you to handle incoming calls. Whether your home phone is solely for personal use, or doubles as a business phone, you want to have reliable answering options available at all times.

Great In-Call Features for Your Home Phone

Depending on your home phone needs, there may be a variety of features that would enhance your service. However, for those who want their home phone to double as their business phone, in-call features are often the most essential.

To satisfy your need for flexible and reliable features that don’t break the bank, Phone.com offers four helpful in-call features for your home phone service

Fantastic In-Call Features

• Attended transfer: Your caller will hear selected hold music and you can transfer them to the desired extension number by selecting the appropriate keys.

• Transfer to voicemail: Your caller will hear selected hold music and you can transfer them to the extension number of the voicemail they want to hear.

• Placing a Call on Hold: You can place your caller on hold at any time and they will hear the selected hold music until you re-engage them.

• Call Recording: Both you and your caller will hear a prompt indicating when your call recording begins and ends, and you can easily access recorded calls by visiting the Call Logs section of your account.

Each of these four features can be initiated at any point during your incoming calls, and they are all quick and convenient to use.

Take advantage of all the great features available through home phone service from Phone.com. Sign up today to start handling incoming calls the way you want with our fantastic in-call features!