Blog

Share Button

Need all the bells and whistles at just the right price? Phone.com now sells two new Panasonic phones that deliver features, functions and value to meet the needs of just about any growing business.

The Panasonic UTG200 and Panasonic UTG300 offer plug-and-play operation, feature-rich interfaces and unmatched HD performance.

Phone.com CEO Ari Rabban says he’s happy to add the UTG200 and UTG300 to the company’s device lineup. “Every time we can offer our customers the features, flexibility and great price they’re looking for, we know we’ve met their needs.”

Big Benefits

These SIP-based plug-and-play models let you add handsets and phone numbers quickly as your business expands. Next-generation features and interoperability are designed to enhance communications and lower expenses. Take a look at the specs!

Panasonic UTG200

 

Panasonic UTG200
  • 3.5-inch backlit color display
  • Up to 4 HD (G.722) extensions
  • Gigabit Ethernet passthrough
  • Power over Ethernet (PoE)

$199.95 from Phone.com

More Info: Spec Sheet | Quick Start Guide | Operating Instructions


Panasonic UTG300

Panasonic UTG300
  • 5.0-inch backlit color touchscreen display
  • Up to 6 HD (G.722) extensions
  • Gigabit Ethernet passthrough
  • Power over Ethernet (PoE)
  • Compatible with Bluetooth wireless headsets
  • One USB connection, which lets you plug in a headset, flash drive or keyboard

$275.95 from Phone.com

More Info: Spec Sheet | Quick Start Guide | Operating Instructions

 
Want to learn more? Get started online or talk to our Customer Service team.

Share Button

Need all the bells and whistles at just the right price? Phone.com now sells two new Panasonic phones that deliver features, functions and value to meet the needs of just about any growing business. The Panasonic UTG200 and Panasonic UTG300 offer plug-and-play operation, feature-rich interfaces and unmatched HD performance. Phone.com CEO Ari Rabban says he’s happy to add the UTG200 and UTG300 to the company’s device lineup. “Every time we can offer our customers the features, flexibility and great price they’re looking for, we know we’ve met their needs.” Big Benefits These SIP-based plug-and-play models let you add handsets and phone numbers quickly as your business expands. Next-generation features and…

Read More →

Share Button
Small Business event hosted by NJIT and NJII

Last Friday I attended a a great event, hosted by the NJ Institute of Technology and its partner organization NJ Innovation Institute. The focus was an energizing discussion on the creation of small-business clusters and support systems for early stage companies.

Small businesses account for a large chunk of the U.S. economy. At Phone.com, we know this only too well because we serve this market! There are over 28 million small businesses in the United States, and thousands of small companies forming every week. In 2014, over 298,000 jobs were created by small businesses in the State of New Jersey alone.

The focus on clusters—on supporting and fostering connections that strengthen the broader community—was a key part of our discussion on Friday. NJIT is committed to small businesses, especially those that are tech oriented, with the Innovation Institute delivering much-needed support and funding.

NJII’s objective is to identify synergies between small businesses and their surrounding communities—creating a climate of innovation and mutual benefit. NJII invests in smaller tech-focused companies, in the IT and the healthcare sectors particularly—nurturing alliances and encouraging peer-support activities, marketing and finance classes, partner networks and much more.

As we all know, business success is largely about being in the right place at the right time, and this is certainly the case for entrepreneurs taking advantage of these resources. An interesting statistic on clustering: Urban areas with small-business clusters are three times more productive than those without!

We have a a long way to go in Newark but it’s clear that the initiatives underway are having, and will continue to have, great success! Entrepreneurs, industry leaders, academics and those in the public sector are excited about growth in the Newark economy and the changes that it will no doubt bring about in our local communities.

What I would like to see added to this effort are programs that target local schools. There is huge potential for getting kids who aren’t exposed to business skills at home or in their communities into programs that encourage entrepreneurship. From healthcare and IT to retail and manufacturing, we can encourage growth in our future business owners from a very young age.

I realize that many have worked on improving Newark for decades, but I believe new tech-based initiatives hold real promise. At Phone.com, we actively work to help small businesses succeed. We see so many great new companies launch, utilizing technology and communication tools to jumpstart their businesses! It is rewarding to see organizations like NJIT and NJII partnering with these entrepreneurs to encourage success.

Share Button

Last Friday I attended a a great event, hosted by the NJ Institute of Technology and its partner organization NJ Innovation Institute. The focus was an energizing discussion on the creation of small-business clusters and support systems for early stage companies. Small businesses account for a large chunk of the U.S. economy. At Phone.com, we know this only too well because we serve this market! There are over 28 million small businesses in the United States, and thousands of small companies forming every week. In 2014, over 298,000 jobs were created by small businesses in the State of New Jersey alone. The…

Read More →

Share Button
alon_VoIP_hall-of-fame
Jeff Pulver and Alon Cohen (on right) inducted into the VoIP Hall of Fame

As some of you may know Alon Cohen, Phone.com’s Executive Vice President and Chief Evangelist was also the co-founder of the first Voice over IP company called VocalTec.
That company was involved in much of the early days of innovation in the VoIP space and spun-out perhaps two dozen or more companies and inspired the ideas for companies such as Skype and others (even ICQ – the first IM company which was acquired by AOL and evolved to AOL Messenger) ;

VocalTEc Internet Phone

On-line : Hello, world. Audible chats on the Internet

Bulkeley, William M.. B, 1:6.

Source: Wall Street Journal. Feb 10, 1995. Section B, p. 1, col. 6.

Summary: VocalTec Inc, a small Israeli company, says it has developed software that allows two-way voice communications on the Internet at a fraction of telephone-company long-distance rates. As the company sees it, the software, called Internet Phone, has the potential to extend Internet use far beyond the province of the computer-savvy.

By the way, also in 1995:

  1. Amazon sold first book
  2. Ebay founded
  3. Google founders met
  4. Netscape went public as the first ever internet IPO (VocalTec was the 10th)

The founders of TMCNET the media corporation that puts on the ITEXPO conference and expo had a great panel discussion with several VoIP pioneers including Alon as well as the founder of Google Voice and of Vonage as well as the CEO of Digium that brought to market open source VoIP.

At the end of this keynote panel discussion Alon and Jeff Pulver (known among his many projects as the co-founder of Vonage but also an early investor in Twitter and the biggest evangelist of the VoIP industry) were inducted into a new VoIP Hall of Fame.
Part of the reason Alon was recognized is also because he continues to contribute to the industry and indeed Phone.com got nice recognition today as well.

Titexpo_2015his is what TMCNET CEO, Rich Tehrani said about Alon:

“Alon Cohen may not be a household name, not even in the telecom / VoIP world. However, he and his partner at the time, Lior Haramaty, are responsible for jumpstarting the Voice over IP industry when they co-founded VocalTec Communications in Israel, and in February 1995, introduced to the market the first commercial VoIP product: the Internet Phone.

VocalTec grew to become a known name in our industry and became somewhat of a “Xerox PARC” “think tank” for innovation with well over 2 dozen companies spinning out of it or founded by their employees. It has also become the catalyst for our own Internet Telephony Conference & Expo.

No one exemplifies this better than Alon. Since leaving VocalTec in the early 2000s after it went public, he has founded 4 more companies that all had a VoIP play.
Out of that original founding team, Alon is the only one still innovating in the space through his work at Phone.com, which probably makes him the longest serving innovator and proponent for our industry.

Alon has several patents in the VoIP space, and has influenced industry standards through his work at ETSI and the ITU. He also lectures about entrepreneurship, mentors and supports numerous startups, students and entrepreneurs. He is also one of the nicest people you will ever meet. For that we want to thank Alon.

We too would like to thank Alon for all his contributions to the industry and to the ongoing success of Phone.com.

Share Button

As some of you may know Alon Cohen, Phone.com’s Executive Vice President and Chief Evangelist…

Read More →

Share Button
Feeding America San Diego Logo

Last week, a group from Phone.com volunteered at Feeding America San Diego. During our session, we gleaned 2,800 pounds of onions and apples, sorting the good ones from the bad and boxing them for distribution to San Diego area schools.

Feeding America’s School Pantry program gives low-income families the chance to “shop” for free fruit, vegetables and staple foods when they bring their kids to school.

Our volunteers love to ham it up!

It’s a good thing onions only make you cry once they are cut because we handled a lot of them! Phone.commers now know all about soft spots and mold and gashes on veggies. Our volunteers saw some pretty nasty-looking onions and it was great to know that, because of our efforts, families would be getting only the good stuff.

Sorting the good from the bad

A Few Quick Facts

  • One in six people in San Diego—one in four kids—don’t have enough food to eat
  • Feeding America feeds 56,000 people per week in the greater San Diego area
  • When you donate one dollar to FASD, they turn it into six dollars’ worth of food for the hungry. Not a bad return!

To create even more value, Feeding America donates the bad veggies that we discarded during our gleaning session to a group that makes compost for local growers and farmers. Phone.com loves working with community groups that do so much good, and we look forward to volunteering at FASD throughout the year.

For more info, follow Feeding America San Diego on Facebook, Instagram and Twitter for news and events.

Share Button

Last week, a group from Phone.com volunteered at Feeding America San Diego. During our session, we gleaned 2,800 pounds of onions and apples, sorting the good ones from the bad and boxing them for distribution to San Diego area schools. Feeding America’s School Pantry program gives low-income families the chance to “shop” for free fruit, vegetables and staple foods when they bring their kids to school. It’s a good thing onions only make you cry once they are cut because we handled a lot of them! Phone.commers now know all about soft spots and mold and gashes on veggies. Our volunteers saw some pretty nasty-looking onions and…

Read More →

Share Button

On Wednesday, January 28th in Miami a panel of heavy hitters in the world of communications will come together at ITEXPO. The panel includes Alon Cohen (Phone.com CTO), along with Jeff Pulver, Andy Abramson, Craig Walker, Mike Tribolet, Andy Voss and Danny Windham.

The last 20 years in the world of communications have been incredibly disruptive. These telcom leaders will have a strong sense of what the future will bring. Get the full details here.

Share Button

On Wednesday, January 28th in Miami a panel of heavy hitters in the world of communications will come together at ITEXPO. The panel includes Alon Cohen (Phone.com CTO), along with Jeff Pulver, Andy Abramson, Craig Walker, Mike Tribolet, Andy Voss and Danny Windham. The last 20 years in the world of communications have been incredibly disruptive. These telcom leaders will have a strong sense of what the future will bring. Get the full details here.

Read More →

Share Button

Last week in Las Vegas during the Consumer Electronics Show (CES) we celebrated the dedication of the HD Voice Network. Thanks to the team at WorkInProgress for hosting us.

Guest post by Daniel Berninger. Reach Dan at dan@danielberninger.com.

Dan Berninger with Edwin Grosvenor the Great Grandson of Alexander Graham Bell
Dan Berninger with Edwin Grosvenor the Great Grandson of Alexander Graham Bell

Quote from a speech Alexander Graham Bell delivered in Kensington, England in 1878:  “It is conceivable that cables of telephone wires could be laid underground, or suspended overhead, communicating by branch wires with private dwellings, country houses, shops, manufactories etc., etc., uniting them through the main cable with a central office where wires could be connected as desired establishing direct communication between any two places in the city. Such a plan as this, though impracticable at the present moment will, I firmly believe, be the outcome of the introduction of the telephone to the public. Not only so, but I believe, in the future, wires will unite the head offices of the Telephone Company in different cities, and a man in one part of the country may communicate by word of mouth with another in a distant place. I am aware that such ideas may appear to you Utopian… Believing, however, as I do that such a scheme will be the ultimate result of the telephone to the public, I will impress upon you all the advisability of keeping this end in view, that all present arrangements of the telephone may be eventually realized in this grand system.”

Contemplating the original challenge Alexander Graham Bell sought to address – placing voice on a wire – helps place the benefits of the new all-IP telephone network aka HD voice Network (HDN) in perspective.  Alexander Graham Bell sought to eliminate distance as a barrier to communication.  The HDN provides fresh start and much more promising platform than the public switched telephone network (PSTN) or old telephone network in this regard.  The technology limitations of the PSTN continue to shape the telephone business long after the technology limitations in modes of deployment disappear.  Pause for a moment and contemplate the complete absence of any attempt to improve the experience of telephone call from the creation of the Federal Communication Commission in 1934 to present day.  All manifestations and changes in telephony for 80 years exist for the convenience of government or network efficiencies, so the loss of interest in a plain-old-telephone-call should not come as a surprise to anyone.

The HDN provides a fresh start for thinking about the means of global communication.  The elimination of distance requires elimination of friction impeding communication at a distance.  The HDN doubles the number of octaves associated a telephone call (four to eight) and sets in motion near term implementation of full spectrum (10 octave) audio.  Conventional wisdom regarding the adequacy of standard definition voice rests on a circular rationale.  By definition, the uses of the old telephone network include only those activities feasible with standard definition voice.  Asserting the adequacy of standard definition voice addresses only the narrow set of uses associated with the old telephone network.  No one can dispute people still find it necessary to invest considerable time and money to convene in remote locations in order to communicate – by voice.

A review of incremental industry accomplishments after 1876 (e.g. first transcontinental and transatlantic calls) and the recent decade of euphoria around a revolution in mobility address without exception the question of distribution.  There exists a tremendous accomplishment in solving the challenges necessary to make seven billion devices reachable by telephone numbers.  The accomplishment nonetheless means exactly nothing for the experience of an individual call.  The automation required to make covering the planet with telephones practical degraded the experience of calling from the days when an operator connected every call.

Edward Tuck notes in a 1996 IEEE Symposium speech:  “Telephone service I had in 1984 was in most ways worse than the service I got when I was a little boy in the South in the 1930s. Then, I’d pick up the receiver, and the lady would say, “Number, please,” and I’d say, “I want my Mommy!” She might say, “Well, Skippy, she was over at Miz Ferguson’s, but she left there and now she’s at Miz Furrey’s. Somebody’s using the phone there right now, but I’ll break in and tell them you need your Mama.” We had call waiting, call forwarding, executive override and voice recognition. I didn’t even have to dial. Things went straight downhill from there.”

Alexander Graham Bell’s recognition a voice communication imperative reflects an immersion in the world of the hearing impaired.  His father and grandfather were prominent teachers for elocution and the hard of hearing.  His mother lost the ability to hear at age 5.  The emotional isolation caused by the difficulty of communicating was not an abstraction.  Alexander Graham Bell made a living as a teacher of the deaf and hard of hearing throughout the period of his experiments leading to the telephone.  The failure to continue improving voice quality owes to a loss the imperative driving the original invention of the telephone.  The “modern” PSTN and the seven billion telephones on the planet impose a hearing impairment on callers sufficient to justify a hearing aide in daily life.  Alexander Graham Bell would be amazed (as we should be) of a failure to improve voice quality from the standard set in the 1930’s before the invention of the transistor and decades before computing.

Enabling HD voice represents for communication the equivalent of the invention of glasses in the visual realm.  VCXC’s dedication of the HDN on January 6, 2015, during the Consumer Electronics Show, in Las Vegas, Nevada included Alexander Graham Bell’s great grandson and granddaughter in recognition of the need to resurrect the spirit of the inventor of the telephone in the HDN.  The HDN provides an opportunity to return to the original inspiration of – placing voice on a wire – driving the invention of the telephone.  The HDN places communication on the Moore’s Law ramp of continuous improvement for the first time.  HDN offers the immediate benefits of HD voice quality and global unlimited calling, but there remain unknown horizons and opportunities for expanding communication capacity for the rest of the 21st century.

The VCXC Phase II HDN Trial implements a dual provisioning functionality allowing operators to make telephones reachable via both the PSTN and HDN through an existing Local Number Portability Database.  The adoption of HDN by network operators involves publishing IP/HD routes (IP addresses/routing for Session Border Controllers), identifying a media path, and working through an interoperability checklist.    Enabling the provision cool new services via the HDN provides a first opportunity for network operators to compete with over-the-top service providers.  The replacement of the PSTN by the HDN will pick up momentum and show up on “radar screens” during 2015.  The HDN dedication ceremony marks for the HDN the same type of moment as the deployment of the first few hundred Internet websites by industry insiders in 1993.  The Netscape IPO kicked off hyper-growth as the subsequent phase in the case of the Internet.  The time has come to place bets on whether the HDN follows the same pattern.

Closing Comments (by Ari Rabban):

By now many of us (or perhaps all) know HD TV but not many enjoy HD Voice. The simplest way, to explain HD voice, is to simply have you imagine phone calls with CD quality or better. Dan Berninger has been a big promoter of HD Voice over the past several years and in the 90s was a strong promoter of the then young, VoIP industry. We at Phone.com are proud to be one of the first phone services to introduce HD voice capability on our network. The HD voice network still has a way to go, but we are happy to celebrate its progress we believe it will be another major evolution in this 100-year-old plus industry.

There is no better way to celebrate such progress then to do it with the great grandson and granddaughter of Alexander Graham Bell, the inventor of the phone! As well as some of the founders of the VoIP industry including our very own Alon Cohen, who co-founded the first VoIP company and the VoIP industry most public evangelist Jeff Pulver (also co-founder of Vonage).

With us at this event were other pioneers: former FCC Chairman Richard Wiley, who helped make HD TV a reality and also Jeff Rohdman Co-founder of Polycom, an HD voice pioneer. We also have David Frankel founder and CEO of ZIPDX, the company that pioneered HD voice conference calling. CEOs and senior executives from Cogent, AT&T, Qualcomm and others also participated. Today we face a business environment where the technology of HD voice, which is pretty much ready for mainstream and policy, is one of the primary reasons it is not more readily available.

When Bell died, the US shut down the entire phone network for one minute in his honor. We can’t do this in 2015, but we can take a ceremonial minute of silence as a final farewell to the old phone network.

Share Button

Last week in Las Vegas during the Consumer Electronics Show (CES) we celebrated the dedication of the HD Voice Network. Thanks to the team at WorkInProgress for hosting us. Guest post by Daniel Berninger. Reach Dan at dan@danielberninger.com. Quote from a speech Alexander Graham Bell delivered in Kensington, England in 1878:  “It is conceivable that cables of telephone wires could be laid underground, or suspended overhead, communicating by branch wires with private dwellings, country houses, shops, manufactories etc., etc., uniting them through the main cable with a central office where wires could be connected as desired establishing direct communication between any…

Read More →

Share Button

Wednesday January 28, 2015 – 10:00 – 10:45am
On the panel: Alon Cohen, Phone.com CTO

More than two decades ago, the idea that voice could be transmitted over Internet Protocol networks was just starting to gain traction, largely because the ability to avoid long distance fees was highly appealing. In 1995, VocalTec took the concept from theory to reality with the first production VoIP software. It was embryonic at best but it launched two decades of innovation technological curiosity that have spanned business and consumer markets, landlines and mobile networks and have evolved into full-blown unified communications services that have become a business staple.

That same early-stage version of VoIP, of course, also provided a foundation for the first INTERNET TELEPHONY Conference & Expo. Now in its 17th year – ITEXPO celebrates 20 Years of VoIP and the innovation it has propagated, with a discussion led by conference chairman Rich Tehrani, and including many of the innovators and visionaries that have been part of the past 20 Years of VoIP – and continue to push the boundaries of communications innovation.

Share Button

Wednesday January 28, 2015 – 10:00 – 10:45am On the panel: Alon Cohen, Phone.com CTO More than two decades ago, the idea that voice could be transmitted over Internet Protocol networks was just starting to gain traction, largely because the ability to avoid long distance fees was highly appealing. In 1995, VocalTec took the concept from theory to reality with the first production VoIP software. It was embryonic at best but it launched two decades of innovation technological curiosity that have spanned business and consumer markets, landlines and mobile networks and have evolved into full-blown unified communications services that have become…

Read More →

Share Button

ITEXPO Miami
Thursday, January 29, 2015 — 4:15-5:00pm
On the panel: Ari Rabban, Phone.com CEO

Panelists representing multiple industry segments will join in this closing Software Telco Congress executive panel to consider the commentary from the prior days and to define the future of the software network based on known challenges, expected developments, and existing projects. What path will the journey from legacy to next-generation network take, what is a realistic timeframe for ROI and, ultimately, how will success be determined?

Share Button

ITEXPO Miami Thursday, January 29, 2015 — 4:15-5:00pm On the panel: Ari Rabban, Phone.com CEO Panelists representing multiple industry segments will join in this closing Software Telco Congress executive panel to consider the commentary from the prior days and to define the future of the software network based on known challenges, expected developments, and existing projects. What path will the journey from legacy to next-generation network take, what is a realistic timeframe for ROI and, ultimately, how will success be determined?

Read More →

Share Button

ITEXPO Miami
Wednesday01/28/15, 1:30-2:15pm
On the panel: Joel Maloff, Phone.com SVP of Strategic Partnerships and Alliances

We live in a complex world. As communications companies, we are often asked to provide information to law enforcement as part of active investigations. Many ITSPs are unaware of our obligations as defined by laws such as CALEA. We also are surrounded by suspicion and confusion caused by Edward Snowden’s disclosures as well as lack of knowledge of how our information can legally be requested and with what authorization. This session is designed to acquaint the Internet telephony community with the people that are actively involved in addressing criminal, fraud, and homeland security issues today. By so doing, we will be able to better work together, reducing the need for surprise expenses for carriers, and helping law enforcement better understand emerging communications technologies.

Share Button

ITEXPO Miami Wednesday – 01/28/15, 1:30-2:15pm On the panel: Joel Maloff, Phone.com SVP of Strategic Partnerships and Alliances We live in a complex world. As communications companies, we are often asked to provide information to law enforcement as part of active investigations. Many ITSPs are unaware of our obligations as defined by laws such as CALEA. We also are surrounded by suspicion and confusion caused by Edward Snowden’s disclosures as well as lack of knowledge of how our information can legally be requested and with what authorization. This session is designed to acquaint the Internet telephony community with the people that…

Read More →

Share Button

Guest Blog Post

In today’s competitive environment, businesses lose clients to competitors every day. Even customers who adore your business, like you and love your products or service sometimes shop elsewhere. Why? Maybe because they didn’t have time to compare, maybe because they happened to be near your competitor, or maybe because they just forgot all about your business.

Large brands have already figured that out. Once a customer rolls in the door (e.g. an acquired customer), they will try their best to get that customer to keep coming back (customer retention). It’s a well-known marketing fact that it’s far easier to sell to existing customers than to new customers, so why not put those bucks into retention marketing?

How? There are a lot of ways to reach out to customers. Emailing them, texting them, even sending good ol’ mail to their homes. But in order to do that, you first have to get those contact details, which will turn out to be a very difficult task. What do large brands do? Create a branded app. Macy’s, Walgreens, Walmart, Sears – they all have their mobile apps with lots of information about products and services, value-added features, and of course – the ability to send campaigns to customers as push notifications.

Push is rising above the regular email and promotional text “noise” and is still perceived as a non-intrusive means of contact. These are updates and campaigns that customers have specifically opted in to receive.

appdator_apps

ZZZZoom. Back to reality. A small business could never afford to build such an app, and certainly not to maintain its content or know when to send campaigns.

Until Appdator was born. It’s a service that lets small businesses build such apps in 5 minutes from the convenience of their smartphones. Customers then download these apps and can browse through the business’ photo galleries and new arrivals – and even use a loyalty punch-card and appointment scheduler (for businesses that need that). It’s a completely branded app, made by the owner. Appdator is giving away a 6-month free service for Phone.com customers. Just get the app from http://get.appdator.com and use the promotional code phone123 during sign-up.

Happy apping!

Share Button

Guest Blog Post In today’s competitive environment, businesses lose clients to competitors every day. Even customers who adore your business, like you and love your products or service sometimes shop elsewhere. Why? Maybe because they didn’t have time to compare, maybe because they happened to be near your competitor, or maybe because they just forgot all about your business. Large brands have already figured that out. Once a customer rolls in the door (e.g. an acquired customer), they will try their best to get that customer to keep coming back (customer retention). It’s a well-known marketing fact that it’s far…

Read More →

Share Button

Caller using mobile phoneVoice Over IP is no longer the new kid on the block. Emerging in the seventies, coming of age in the eighties and nineties, VoIP has matured as a feature-rich, wallet-friendly alternative to the wired services that were the backbone of the businesses of our parents’ and grandparents’ generations.

Old-fashioned phone service is a funny thing: As a business owner, you plug a traditional phone into the wall socket and place it on your new employee’s desk. Apart from paying the bill every month, you might not think about it much after that. Phone service on the Public Switched Telephone Network (PSTN) is just so straightforward and established, so plug ‘n play.

Yet a recent report by Software Advice, a free online service that offers VoIP system reviews, shows that 25 percent of the business owners they surveyed in 2014, who are currently using PSTN, would consider switching to VoIP. The reasons are pretty compelling.

VoIP is less expensive. Basic phone service, with no commitment or contract, costs as little as $9.99 with Phone.com. With our service, extensions are unlimited, features are plentiful, support is free, and you only pay for the phone numbers you need.

VoIP scales really well. And so easily! Need to add extensions quickly to support seasonal staff? No problem. Adding a brand new department to your business? No need to install additional trunk lines or guess at future capacity. VoIP service is truly elastic, growing or shrinking to meet your needs instantly and exactly.

VoIP is loaded with features. Local, toll-free and international numbers. Menus, queues and unlimited extensions. Forwarding, scheduling, faxing and SMS. Call management, voicemail, text-to-speech and voice-to-text. You can add, tweak and remove features as needed, and almost all of Phone.com’s features are included in your basic account.

VoIP is crazy-flexible and mobile friendly. Moving to a new location no longer means running a whole lot of new wiring or waiting for a phone technician to come out to your office. Your phone numbers and service simply move with you. It really is a new kind of plug ‘n play! And while PSTN might play nicely with your desk phone and fax machine, VoIP can extend phone, fax and SMS services to all of your wired, desktop and mobile devices, regardless of where you are located or traveling at the time. Think of it in terms of party games: If PSTN is really good at playing Simon Says, it’s crazy cousin VoIP is just outstanding at playing Twister!

So Why Aren’t Businesses Moving to VoIP Faster?

Software Advice’s report PSTN User Perspectives on IP Communications shows the key reasons business users are thinking about shifting to VoIP. At the top of the list? Price, mobile integration, features and scalability.

Primary Draws of VoIP - Image by Software Advice
Primary Draws of VoIP for PSTN Users (Source: Software Advice)

While it’s clear that business owners on PSTN are intrigued by all of these benefits, the idea that Internet-based VoIP services are not as reliable as legacy wired PSTN networks, especially in disaster and emergency situations, still lingers. If your connection goes down, so does your phone service, right?

Yes and no. VoIP systems designed to deal with downtime are available. Hosted solutions, like Phone.com, typically offer emergency routing to mobile devices. Our call-handling rules can redirect your incoming calls to a pre-set mobile number if connectivity to your primary VoIP device is disrupted. As long as you set those rules on your account, your calls will route to a mobile number.

We should also note that there are catastrophic disasters that will disrupt any phone service, regardless of whether it’s VoIP or hard wired. As business communications evolve, it makes sense to design your phone networks to spread connectivity and redundancy across all of your physical, IP and cellular networks.

The other reason business owners cite for not switching to VoIP is that of call quality. First, if you haven’t experienced a phone call using HD (High Definition) Voice, you will be amazed at the quality and clarity of your conversation!

According to our support team, occasional call quality issues can often be attributed to the speed and performance of your Internet connection. When our customers have consistent, adequate Internet connectivity, audio quality is not usually a problem. If, as a VoIP user, you’re experiencing degraded audio, we strongly suggest you check the performance of your Internet connection. Your ISP and VoIP provider should have tools to measure whether your connection is robust enough to support VoIP service.

If quality is a concern on calls forwarded to your cell phone, there are a number of variables at work, from the quality of your cell phone connection to the quality of the connection between Phone.com and your carrier. Our fantastic customer service team has the tools to help determine where the issue lies!

By taking these steps, businesses can ensure the reliability and quality they’ve come to appreciate with PSTN service, along with the array of services, benefits and savings offered by VoIP. Price, mobile integration, advanced features and easy scaling. It’s yours for the taking!

Share Button

Voice Over IP is no longer the new kid on the block. Emerging in the seventies, coming of age in the eighties and nineties, VoIP has matured as a feature-rich, wallet-friendly alternative to the wired services that were the backbone of the businesses of our parents’ and grandparents’ generations. Old-fashioned phone service is a funny thing: As a business owner, you plug a traditional phone into the wall socket and place it on your new employee’s desk. Apart from paying the bill every month, you might not think about it much after that. Phone service on the Public Switched Telephone Network (PSTN) is just…

Read More →

Share Button
Diwali candle, Phone.com international holiday potluck

With our Phone.com team hailing from every corner of the globe, our international holiday potluck last Friday was truly spectacular. Sweet plantains from Nigeria, Chutney fish in banana leaves from India, scrumptious Swedish meat balls and traditional English mince pies to name just a few. Needless to say, we did not go hungry!

Food at the Phone.com international holiday potluck

My plate was laden with latkes and blintzes, lumpia and barfis, and they were all delicious! We dimmed the lights and lit candles, wished each other cheers, l’chaim and salud, and spent the afternoon celebrating a year of hard work and friendship.Phone.com team enjoy the holiday potluck

As the year draws to a close, we wish our customers a very happy holiday season, and a peaceful, successful year in 2015.

This is my wish for you: peace of mind, prosperity through the year, happiness that multiplies, health for you and yours, fun around every corner, energy to chase your dreams, joy to fill your holidays!

— American peace activist D.M. Dellinger

Share Button

With our Phone.com team hailing from every corner of the globe, our international holiday potluck last Friday was truly spectacular. Sweet plantains from Nigeria, Chutney fish in banana leaves from India, scrumptious Swedish meat balls and traditional English mince pies to name just a few. Needless to say, we did not go hungry! My plate was laden with latkes and blintzes, lumpia and barfis, and they were all delicious! We dimmed the lights and lit candles, wished each other cheers, l’chaim and salud, and spent the afternoon celebrating a year of hard work and friendship. As the year draws to a close, we wish our…

Read More →

Share Button

Raise your hand if you cringe just a little bit when people hit “reply all” on company-wide emails.  I’m glad to see we’re in agreement.  In case you didn’t know, the holidays are the one time each year where “thread etiquette” goes out the window.

In a recent company-wide email, I asked everyone to hit the dreaded reply all button and complete the following sentence:

I am thankful for…

These are four powerful words followed by a profound little view into the lives of each of my colleagues.  Our thread is up to 28 and counting.  The responses have been amazing.  Some folks expressed gratitude for one thing while others listed twenty.  Family, friends, coworkers, customers, pets, health, life and love all top the list.

Even still, others caught us off guard.  At least one person was thankful for me (flattered).  Others were grateful that they no longer have to use the Oxford comma and that fizzy water abounds in the refrigerator at Phone.com.  Last but not least, there’s the Ewok dog on a treadmill.

Allow me to highlight the common thread if you haven’t seen it yet.  Were you to look in a thesaurus at the word “thankful,” you would not find words like angry, sad or depressed.  Being thankful is calling to mind everything that is good about our lives.  If it’s been one of those years, you may have to dig a little deeper and that’s ok.

The point of this exercise is to remember that we have much to be thankful for, and it is made so much more powerful when we share that with those around us.  On that note, can I interest you in completing the following sentence?

I am thankful for…

Happy Thanksgiving!

Share Button

Raise your hand if you cringe just a little bit when people hit “reply all” on company-wide emails.  I’m glad to see we’re in agreement.  In case you didn’t know, the holidays are the one time each year where “thread etiquette” goes out the window. In a recent company-wide email, I asked everyone to hit the dreaded reply all button and complete the following sentence: I am thankful for… These are four powerful words followed by a profound little view into the lives of each of my colleagues.  Our thread is up to 28 and counting.  The responses have been…

Read More →

Share Button

Several members of the Poway Phone.com team recently had the privilege of meeting with John Frankel from ff Venture Capital.  The food, drink, and discussion were all phenomenal and the future of Phone.com has never looked brighter!

frankel2
Share Button

Several members of the Poway Phone.com team recently had the privilege of meeting with John Frankel from ff Venture Capital.  The food, drink, and discussion were all phenomenal and the future of Phone.com has never looked brighter!

Read More →

Share Button

mabEw1mYLO_QnvUxjpddNHijgNH1pvgcbMcjVeUPrboPhone.com is proud to announce that we have been recognized as one of the fastest growing companies in North America on Deloitte’s 2014 Technology Fast 500™ ranking.

Companies on this ranking achieved an average growth of 1,640 percent between 2009 and 2013, and continue to innovate in their respective industries. Phone.com’s CEO and co-founder, Ari Rabban, attributes the company’s success and continued growth to our feature-rich cloud platform and award-winning customer service, which is trusted by more than 25,000 businesses.

Read the full article as featured on Yahoo! Finance.

Share Button

Phone.com is proud to announce that we have been recognized as one of the fastest…

Read More →

Share Button

When was the last time that you answered a call on your cell phone that showed up as Unknown on the caller ID? If you’re like most people, then you like to know who is calling you so you can respond appropriately.

As a business owner at Phone.com, we have two great features that allow you to set your desired caller ID number and name within your account settings. Before we dive into setting this up, I would like to clarify two important facts:

  • The caller ID name can only be set for a United States local number on your account.
  • We publish your caller ID name information to the National Caller ID Name database once every 24 hours. However, it may take up to 30 days for the name you entered to reflect on all phone systems.

Now that we know those two important pieces of information, let’s walk through setting both of these options on your account.

Setting Your Outbound Caller ID Name

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for your desired United States local number.
  3. Locate the Caller ID Name section and select the checkbox to Publish this number in the National Caller ID Name database.
  4. Enter your desired name in the Name to Display field (15 characters max).
  5. Select either Business or Personal as the type for how you will be using this number.
  6. Select Save Changes.
name

Setting Your Outbound Caller ID Number

Your caller ID number is specific to the extension/device that you are placing an outbound call from on your account. Each extension/device can have their own Phone.com number selected as the caller ID.

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for your chosen extension.
  3. Scroll down to the Outbound Calls section and select your desired Phone.com number in the Caller ID to use selection.
  4. Select Save Changes.
number

You are now all set to start making outbound calls using your Phone.com number and business name! See you next Monday for some more Phone.com knowledge.

Share Button

This guide covers how to change your outbound caller ID name and number for use in outbound business calls from Phone.com

Read More →

Share Button

Have you been wanting to transfer your toll-free number to Phone.com but aren’t sure how? Now is a great time to join us for an informational webinar where we’ll cover all the details to ensure your number transfers successfully to us.

We offer some great benefits for transferring your existing toll-free number to our service, including:

  • Free transfer process. Regardless of the type of number, we will never charge you a fee for transferring your number to us. If this is going to be a secondary number on your account, be sure to check out our pricing page for monthly costs.
  • A dedicated number transfer team. We’ve got a dedicated staff that will walk you through the entire process for transferring your number. You’ll know exactly which forms you need to fill out to make the process flow as quick as possible.
  • No downtime. After beginning the number transfer process you can set up your call forwarding immediately. This means when your number transfers over to us your call forwarding will activate automatically with no downtime for your business.

Ready to learn more about the process? Join us for a free 30 minute webinar where we’ll uncover the mystery of the toll-free number transfer process.

You’ll learn how to initiate the number transfer process on your Phone.com account, understand exactly which forms and documentation you’ll need to provide from your previous provider, and how to set up your number forwarding.

How

Watch Recorded Webinars Now

 

Share Button

Have you been wanting to transfer your toll-free number to Phone.com but aren’t sure how? Now is a great time to join us for an informational webinar where we’ll cover all the details to ensure your number transfers successfully to us. We offer some great benefits for transferring your existing toll-free number to our service, including: Free transfer process. Regardless of the type of number, we will never charge you a fee for transferring your number to us. If this is going to be a secondary number on your account, be sure to check out our pricing page for monthly…

Read More →