Powerful call handling features built for business
Manage business calls precisely and easily with advanced VoIP tools, suitable for solo professionals to enterprises.
Advanced Call Handling, Simplified Results
Get callers to the right team, right away.
Take the calls you want. Block the calls you don't.
Be ready and responsive when customers are ready to buy.
Use your professional voice to build brand trust.
Call greetings and routing
Auto attendant (IVR)
Greet callers with a professional voice menu and let them choose the department or person they need. Save time, improve efficiency, and create a polished first impression.
Dial by name directory
Ask callers to enter (via keypad) the first or last name of the person they’re seeking. Callers can find their own way to employees in your company directory.
Simultaneous ring
Ring multiple devices or people at once—desk phones, mobile phones, or softphones—so you can answer from wherever you are.
Business hours routing
Route calls based on your working hours. Automatically send after-hours calls to voicemail, an answering service, or an emergency line—whatever fits your needs.
Call management
Forwarding
Never miss a call, even when you're away from your desk. Instantly forward incoming calls to your mobile phone, another extension, or any outside number—so your customers always reach someone who can help.
Screening & blocking
Review caller information before answering and block unwanted or spam calls. Stay focused on the calls that matter.
Call transfer
Easily transfer calls between team members, extensions, or departments—either directly or with a warm introduction. Great for seamless collaboration and customer experience.
Voicemail-to-email
Get voicemails delivered right to your inbox as audio files or transcriptions. Stay in the loop even when you can’t answer in real time.
Call Handling FAQs
Yes. With Phone.com, you can create time-based routing rules so that calls during business hours are handled by live agents, while after-hours calls are sent to voicemail, a different number, or a call answering service. You can have different rules for open hours, lunch times, and holidays.
Simultaneous ring allows multiple phones or devices (desk phone, mobile, softphone) to ring at the same time. It’s often used in rules to make sure calls are picked up quickly, no matter where team members are.
You can define fallback rules, such as sending the call to voicemail or forwarding to a backup agent. These rules help ensure every call gets handled.
Yes. Using menus, you can set up department-specific rules—for example, having sales calls ring all users, while support calls go directly to a help desk extension.
You can create special call handling rules for holidays, planned closures, or emergencies. These may include custom messages, redirection to alternate numbers, or enabling voicemail only.
Yes. Phone.com system administrators can use our desktop app, My.Phone.com, to make changes to call handling rules from anywhere. Changes usually take effect instantly.
Get started with Phone.com today!
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