We’ve all been put on hold and had to listen to all kinds of hold music. Depending on how long the hold lasts, that music can make you all but want to abandon your call and try again at a later time. If you haven’t put any thought into your on-hold experience, your customers might feel this exact same way when they have to go on hold. Fortunately, it doesn’t have to be this way. If you want to make sure that your customers aren’t driven off by your choice of on-hold music, here are a few things you can
