Blog

With our Phone.com team hailing from every corner of the globe, our international holiday potluck last Friday was truly spectacular. Sweet plantains from Nigeria, Chutney fish in banana leaves from India, scrumptious Swedish meat balls and traditional English mince pies to name just a few. Needless to say, we did not go hungry! My plate was laden with latkes and blintzes, lumpia and barfis, and they were all delicious! We dimmed the lights and lit candles, wished each other cheers, l’chaim and salud, and spent the afternoon celebrating a year of hard work and friendship. As the year draws to a close, we wish our customers a very happy holiday season, and a peaceful, successful year in 2015. This is my wish for you: peace of mind, prosperity through the year, happiness that multiplies, health for you and yours, fun around every corner, energy to chase your dreams, joy to fill your holidays! -- American... Read More →

Raise your hand if you cringe just a little bit when people hit "reply all" on company-wide emails.  I'm glad to see we're in agreement.  In case you didn't know, the holidays are the one time each year where "thread etiquette" goes out the window. In a recent company-wide email, I asked everyone to hit the dreaded reply all button and complete the following sentence: I am thankful for... These are four powerful words followed by a profound little view into the lives of each of my colleagues.  Our thread is up to 28 and counting.  The responses have been amazing.  Some folks expressed gratitude for one thing while others listed twenty.  Family, friends, coworkers, customers, pets, health, life and love all top the list. Even still, others caught us off guard.  At least one person was thankful for me (flattered).  Others were grateful that they no longer have to use... Read More →

Phone.com is proud to announce that we have been recognized as one of the fastest growing companies in North America on Deloitte’s 2014 Technology Fast 500™ ranking. Companies on this ranking achieved an average growth of 1,640 percent between 2009 and 2013, and continue to innovate in their respective industries. Phone.com’s CEO and co-founder, Ari Rabban, attributes the company's success and continued growth to our feature-rich cloud platform and award-winning customer service, which is trusted by more than 25,000 businesses. Read the full article as featured on Yahoo! Finance.Read More →

When was the last time that you answered a call on your cell phone that showed up as Unknown on the caller ID? If you’re like most people, then you like to know who is calling you so you can respond appropriately. As a business owner at Phone.com, we have two great features that allow you to set your desired caller ID number and name within your account settings. Before we dive into setting this up, I would like to clarify two important facts: The caller ID name can only be set for a United States local number on your account. We publish your caller ID name information to the National Caller ID Name database once every 24 hours. However, it may take up to 30 days for the name you entered to reflect on all phone systems. Now that we know those two important pieces of information, let’s walk... Read More →

Have you been wanting to transfer your toll-free number to Phone.com but aren't sure how? Now is a great time to join us for an informational webinar where we’ll cover all the details to ensure your number transfers successfully to us. We offer some great benefits for transferring your existing toll-free number to our service, including: Free transfer process. Regardless of the type of number, we will never charge you a fee for transferring your number to us. If this is going to be a secondary number on your account, be sure to check out our pricing page for monthly costs. A dedicated number transfer team. We’ve got a dedicated staff that will walk you through the entire process for transferring your number. You’ll know exactly which forms you need to fill out to make the process flow as quick as possible. No downtime. After beginning the number transfer process... Read More →

If you are like many small business owners, then you are probably using Phone.com in tandem with your cell phone that also takes your personal phone calls throughout the day. Phone.com has a great set of feature selections that will allow you to identify callers that dialed your Phone.com number rather than your personal line. They include: Call Screening: When you answer the call it will announce the caller’s ID, the called number, and the option to press 1 to accept or 2 to reject the call. While you are listening to this announcement the caller hears your selected ring tone. Voice Tag: When you answer the call the voice tag will play that you specify in your settings. For example, if you enter “Business Line” for your voice tag, upon answering the call you will hear “Business Line” and then the call will connect. The caller will not hear... Read More →

Do you dislike leaving voice messages for friends and colleagues? You're not alone, especially if you're between the ages of 18 and 34. Research shows that millennials, also known as Generation Y, shy away from leaving voicemail, in favor of texting or using services like Facebook Messenger and Snapchat. Recent articles in the New York Times and on NPR's All Things Considered suggest that twenty-somethings, raised in a text-friendly culture with unlimited phone access to their friends, just don't like waiting for the robotic voice instructions to end or that annoying beep. On average, Gen Yers send up to 60 text messages a day. They find texting more immediate and satisfying, and trust it more. While millennials have been dubbed the "Me" generation, when it comes to messaging it seems more a matter of pragmatism than entitlement. Texting is simply faster and easier than leaving a message. A "Call me!" text will likely be answered more quickly... Read More →

  You know those mornings when you just don’t want to get out of your PJs? Today, we didn’t have to! We work hard at Phone.com to ensure our customers are taken care of, and we like to have a giggle or two while we’re doing it. Pajama Day began with a fresh bagel and a cup of OJ as each team member walked into the office. Being cozy in our PJs—especially for those wearing footie onesies—made our day all the more fun and brought the team together! We believe that awesome customer service is an inside job! And if our team is feeling warm and fuzzy, our customers will no doubt feel the love!Read More →

One of the most challenging aspects of this technological age is maintaining the healthy divide between your work and life hours. With a multitude of devices within reach at any given moment, it can be challenging to tune out of your business and relax. Thankfully, with your phone service at Phone.com there’s an easy way to get some rest and relaxation after business hours with our scheduling feature. This feature has some great flexibility, including: Set your schedule hours once and forget it. There’s no need to constantly manage your schedule hours. Set it once, apply it, and enjoy your after business hours silence. Create exceptions for holidays and unexpected meetings. Don’t want to receive calls on all the major holidays? Set them once in your schedule settings. You can also set specific date ranges for unexpected meetings or extended lunches. Configure daily custom schedules for flexible forwarding. If you... Read More →

When setting up your call forwarding, it’s important understand how your incoming calls are counted against your monthly minute pool. There are two possible scenarios: Incoming calls are counted against a monthly shared minute pool amongst all regular extensions on your account. Incoming calls are considered unlimited minutes when forwarded to an unlimited extension and are not counted against your shared minute pool. To dispel how this whole process works, and to also provide a template for taking advantage of your unlimited minute extensions, I have included the steps below which will show you how to forward your calls to your unlimited extension. Please keep in mind, your calls will not be unlimited unless you specifically forward your Phone.com number to your unlimited extension, and then forward your unlimited extension to your intended destination. If this sounds confusing, here is a simple flow of how your forwarding should be set... Read More →

Last Friday, I was privileged to spend the morning on a private tour of the Stevens Institute of Technology, hosted by the institute's President Nariman Farvardin. With me were three CEOs of other New Jersey-based tech companies, all of us board members of the New Jersey Technology Council. Our goal? Learning how to increase cooperation between the corporate world and academia. As a sponsor and supporter of the NJ Tech Meetup, which is hosted at Stevens, I am a frequent visitor to the institute. I know how beautiful the campus is and the amazing view it has of the New York City skyline. What I wasn't aware of, is the institution's rich history. Alumnae include Samuel Bush, patriarch of the Bush family, and Henry Gantt, inventor of the Gantt Chart, along with Eugene McDermott and Charles Stewart Mott, founders of Texas Instruments and General Motors respectively. I was also unaware... Read More →

We are excited to share the newest update to our iPhone app, which will now allow you to place and receive calls using VoIP instead of your cell phone minutes. This will transmit all calls using your cellular data or WiFi connection. Let’s walk through how to set this up on your app and Phone.com account. Receiving VoIP Calls In order to receive VoIP calls on your iPhone app, you will need to add a mobile extension to your account and forward your calls to this extension. To add the extension: Mouse over Configure and select Add a User/Extension. Select Mobile Extension. This will add the mobile extension to your account. You will now need to forward your calls to your mobile extension. Please see the guide on how to forward your number for detailed instructions. Placing VoIP Calls These instructions assume that you are already signed into your iPhone app. If... Read More →

As businesses and home users set aside traditional analog phone services, replacing them with Voice over Internet Protocol (VOIP), one of the challenges becomes allocating the right amount of bandwidth to your Internet phone service. How much of your current bandwidth is needed for high-quality voice calls? This is a question we are asked every day by our customers. Start by asking yourself a few questions: What is the actual data upload and download speed that your Internet Service Provider (ISP) delivers? What other services and applications on your network consume a portion of that available bandwidth? Are there Quality of Service (QoS) settings that you can tweak to optimize your network for VoIP? Minimum and Recommended Bandwidth for VOIP Service The bandwidth that our VOIP phone service requires depends on the number of concurrent calls you want to make. The table below shows the minimum bandwidth required to make... Read More →