Call notes, tasks and @mentions are logged whenever you save a note using the call pop-up. Everything else is logged automatically. Call duration, direction (inbound versus outbound), and the username of the person making or receiving the call, are logged by relating that call record to the appropriate contact, lead or account in your CRM.
If you have a proprietary or in-house CRM not listed as supported, please email us at email@example.com for assistance.
You will need a working Phone.com account.