Category Archives: General

Our Customers Value Voicemails on the Go!

by Adele Fredeluces

always_connectedThese days, more and more people are working out of their offices or in the field. Few companies need a receptionist or a physical answering machine to take messages.

When you’re on the go, Phone.com makes it easy to get a voice message as soon as a caller leaves one in your Inbox. For Maurice Aguirre, Chief Lobbyist at DG Group, LLP, on-the-go voicemail is one of his favorite features!

The DG Group is a high-stakes advocacy and public-strategy firm that offers a range of services to help their clients gain a competitive advantage. Services include public relations; creating, implementing and changing public policy; and business-management consulting.

One of Aguirre’s chief goals, is to build and maintain strong relationships with his clients. Having voicemail at his fingertips is key. “Always being connected to a client, no matter where I am or whether an assistant is routing calls, is priceless,” he says.

Now if DG Group partners miss a call and it goes to voicemail, they can get an email or text notification within minutes. There’s no need to call in, enter a password, and then listen to a queue of non-urgent messages to get to an important one. Aguirre says that this Phone.com feature alone has saved DG Group thousands of dollars, not to mention countless hours calling into voicemail.

In addition to the features that Phone.com offers to keep business people connected, our number one goal is to make our customer service outstanding, and Maurice Aguirre agrees: “Customer service at Phone.com is its brightest diamond—impeccable, attentive and always cordial.”

Feeding America in San Diego

by Sue Walsh

Ever feel like global hunger is too big of a problem to solve? How about hunger in your own backyard?

Chalkboard sign: One in four children in San Diego country are food insecureStatistics say that 460,000 San Diegans live in households with an insecure food supply. That means one in four kids in our own neighborhoods don’t have enough to eat.

A group of Phone.com staff volunteered this past Saturday at Feeding America San Diego. The day was organized by Starbucks San Diego—if you’re a local, you may have seen food-donation bins in stores over the past month.

Feeding America San Diego (FASD) is part of a nation-wide organization that fights hunger by distributing basic food items and fresh produce to kids, families and seniors that need it.

Their programs include:

Our volunteer shift was fun! My son and I worked on a team that sorted Granny Smith apples and crated them for distribution. We also stripped the damaged leaves off over 300 heads of cabbage and boxed those up too.

Gleaning cabbages

Fun fact: FASD delivers all the bad apples and cabbage leaves we discarded to a group that makes compost for local growers and farmers.

Other volunteers stuffed backpacks, labeled cans and measured out family-sized packs of breakfast cereal from the bulk packs that FASD purchases with donated funds.

Volunteers packaging cereal at Feeding America San Diego

What did I learn? That this organization is making a real dent in hunger in our city. They distribute 23 million pounds of food annually, and serve 73,000 local children, families and seniors each week. Every dollar donated to FASD results in six meals. That’s what I call making a difference!

Their volunteers make it happen. During the three two-hour shifts organized by Starbucks on Saturday, 600 volunteers prepared the equivalent of 31,280 meals, which will be delivered to people in our community. We at Phone.com look forward to helping out again and again!

How Can You Help?

Meeting Up With Other Customer Service Professionals In San Diego

by Jeremy Watkin

pizzaThis post originally appeared on our customer-service blog at CommunicateBetterBlog.com

A little over a year ago, I made a terrific connection with author and customer-service expert, Jeff Toister. After attending a webinar about his book Service Failure, I began reading Jeff’s blog and communicating with him on Twitter. We eventually realized that we live less than a mile from each other, and have met a couple times to hike and talk customer service. Eventually, we arrived at the idea for a meetup for customer-service professionals in San Diego.

Last week, Phone.com hosted the meetup by opening up our office and providing refreshments. I had the opportunity to share some of the key components that we strive for when we talk about achieving awesome customer service. It was fun to give a tour of our customer-service operation and answer questions from attendees.

Jeff followed up with a discussion on the common customer-service challenges that we face. You can read a terrific recap of the event on Jeff’s blog.

Without going into great detail on everything we discussed, I thought I would share a couple of my takeaways from the event. First, we had people from various companies attend, including the San Diego Humane Society and Ideal Plumbing And Heating. These are customer service people who have a completely different base of knowledge and skills, and yet they face many of the same customer-service challenges we do supporting customers over the phone!

Second, I realized that networking doesn’t have to be scary. The people at the event, like me, were looking for ways to better serve their customers. What better way than to talk about the challenges we face and what we are doing to overcome them?

Phone.com’s Response to the Heartbleed Bug

by Jeremy Watkin

heartbleedWe want our customers and friends to be fully aware of the Heartbleed issue.

The Heartbleed Bug is a serious vulnerability in the popular OpenSSL cryptographic software library. This weakness allows stealing the information protected, under normal conditions, by the SSL/TLS encryption used to secure the Internet.

Source: Heartbleed.com

This of course begs two questions:

What is Phone.com doing in response to the Heartbleed Bug? As of 11:00 PM Pacific time on Tuesday, April 8, our engineering team applied all of the necessary patches to the Phone.com network to ensure this vulnerability no longer exists.

What can you do to protect yourself as an Internet user? As many other companies have suggested, we recommend that you change your passwords for any online accounts that contain secure data and personal information, including your Phone.com account.

Finally, you may have received emails from many of the companies and online services that you use. The Heartbleed Bug potentially affects so many companies that it is critical that they update their systems. Here is a list of some of the major online services and the actions they have taken.

Also, please know that the security of your data at Phone.com is of the utmost importance to us.

Ben Horowitz with The Phat Startup and Phone.com

by Aaron Rosenthal

 

benboxblack

Phone.com is back at it again, sponsoring another great talk with The Phat Startup here in New York City. Earlier this year, we sponsored an engaging talk about social media with Gary Vaynerchuck.

Phone.com has the pleasure of sponsoring another sold out event next Tuesday, April 15, at The Alley, with renowned investor, entrepreneur and author Ben Horowitz.

Ben Horowitz is a founding partner at Andreessen Horowitz, where he currently manages a fund in excess of $2 billion, and has invested in over 150 companies including Facebook, Foursquare, GitHub, Pinterest, Twitter and Skype.

For the lucky 100 attendees, Phone.com and The Phat Startup will be giving everyone Ben Horowitz’s new book The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers

Phone.com is proud to be involved with yet another event centered on helping businesses and startups grow, and I’m sure Ben will have plenty of great advice for us all!

logoPhone.com_LARGELOGO