Category Archives: General

Fun In The Sun With Phone.com

by Adele Fredeluces

xwearIt’s summer time and you know what that means, we’re all planning our summer vacations and hitting the beach with friends and family for some fun in the sun! With that being said, this week’s customer testimonial shines brightly from C.O.T., Inc., a company that will satisfy all of your summer fun needs.

C.O.T., Inc. specializes in all kinds of summer essentials, including sunglasses, surf and skate gear, and apparel to get you through the summer months. With eight retail stores throughout Massachusetts and Rhode Island, as well as an online shop, Phone.com gives C.O.T., Inc. the flexibility to manage all of their locations under one phone system.

Phone.com has “the ability to transfer calls between stores, route calls to the correct department, handle calls differently depending on the source, the time of day, day of week…”, the President of C.O.T., Inc., Charlie Miller, remarked. With a quick dial to another store’s extension, an employee can easily transfer a customer to that store in search for just the right item.

When asked about the savings gained by switching to Phone.com, Miller said, “We have saved a boatload of $$, not to mention no more aggravation dealing with complex phone systems, selector codes and complicated programming.”

The moral of the story is as follows: if your company operates in multiple locations , there’s no need to manage several different accounts.  You can consolidate everything into one unified system. Contacting another store for an inventory count or any kind of follow-up is easy!

So if ever you need sunglasses, apparel or some surf gear, contacting C.O.T. will be smooth sailing.  Just pick up the phone and give them a call for yet another example of a company that finds doing business just a little bit easier thanks to Phone.com!

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The Top 3 Reasons Why You Should Replace Your Landline Phone Today

by Derrick Arteus

Why are you still using a landline phone? You are probably paying $15-$20 per month for a service that only does one thing – making calls. 

If you’re running your own business, then you probably have your computer in tow wherever you go. What better device to use as your personal phone that already provides so many other diverse functions, for a fraction of the cost.

If you’re still hesitant about ditching your landline, here are three great reasons to do so:

  • You’re paying so much for so little. Your phone should do more than just make calls. With a computer softphone, you can make calls, and also do the handful of other tasks that running your business requires.
  • Your landline phone is stuck in one place. What if your business has you traveling and on the road? You need a phone that comes with you so you can be reached anywhere.
  • Flexibility is not an option. With a landline phone, you don’t get a menu system, call forwarding, or the ability to set schedules like you do with a cloud-based phone platform.

If you’re ready to ditch your landline now, Phone.com has you covered with our Communicator softphone. 

How Can I Get Started?

Our Communicator software will transform your already robust computer into a phone to make and receive calls, send text messages, or check your voicemails. Join us for our free 30 minute webinar on this offering. 

What

  • Learn how to set up our Communicator softphone on your Mac or PC.
  • Discover how to forward your Phone.com number to your computer to start receiving calls for your business.
  • Check out some of the advanced features of Communicator such as address book management, checking voicemails, and sending text messages.

When

Thursday, July 17 10:30 AM – 11:00 AM PST.

How

Register Now

When Lightning Strikes

by Jeremy Watkin

Woman hand holding the phone tablet touch computer gadget isolatA good part of our team is located in our Poway, California office, so thunder and lightning are not a concern. We’re too busy applying sunscreen and waiting for part of our state to fall into the ocean to worry about a little storm.

With that said, we’re seeing more calls where a customer contacts us after a major storm to let us know that their device, usually an Analog Telephone Adapter (ATA), is fried. Those little guys are usually fairly durable — my brother had one with a melted case that still worked. But one thing they are not immune to is a surge of electricity caused by a lightning strike.

As I began writing this post I was going to tell you to protect your electronics with a surge protector. While that’s a fantastic idea for regular electrical surges, research indicates that even the best surge protectors are no match for a nearby lightning strike. Dan Robinson from StormHighway.com advises that “the best and cheapest way to protect your stereo, television, computer, or any electronic appliance is to unplug all power, telephone (modem), and antenna connections during a thunderstorm.”

While you’re at it, don’t forget to unplug your Phone.com devices so they are safe while the storms rage on! In the meantime, I’m polishing up my post titled “101 Uses For Your Fried ATA.” I like to use mine as a doorstop.

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How to Win More Customers with a Quality Greeting

by Derrick Arteus

Automated business greetings can be frustrating, but they don’t have to be. While all those number prompts serve a purpose for your company, it’s important to look at it from the perspective of your current and potential customers. Are you potentially losing new and recurring business because your automated greetings are so frustratingly long?

Here are three solid tips to win more customers with quality automated greetings:

  • Keep it simple. How many prompts does your potential or current customer have to go through to get to a live representative? If it’s more than 2, then you’re probably losing business.
  • Only say what needs to be said. Skip the 5 minute informational recording that someone has to listen to in order to chose an option. People are calling your automated greeting to speak with a live representative.
  • Prioritize your options. Take some time to analyze what clients are calling in about most, and have those be some of the first options they hear. Why have customer service be option 9 when that’s what 90% of your customers call in for?

How Can I Learn More?

Want to learn more about creating quality greetings? Join us for our free 30 minute webinar on how to add greetings for your company menu, voicemail, or hold music.

What

  • Learn how to add a greeting to your account with our various upload options
  • Configure your greeting for use as custom hold music or voicemail
  • Set up a menu system with a quality automated greeting

When

Thursday, July 10 10:30 AM – 11:00 AM PST.

How

Register Now

Celebrating an Old-fashioned Fourth of July

by Phone.com

We’d like to wish all of our US-based customers a very happy Fourth of July! We hope you’re enjoying the day outdoors with family and friends.

Phone.com’s west coast office is situated in Poway, California, a small, friendly city of around 50,000 people. Powegians pride themselves on preserving their local history, and nowhere is that more vividly evident than at our annual Old-fashioned Fourth of July celebration.

Poway-Midland Railroad ticket office. By Sue Walsh

The July 4th celebration is held at Old Poway Park, home to the Poway-Midland Railroad, a full-size, narrow-gauge railway with a restored steam train that carries passengers around the perimeter of the park in antique railway cars.

Volunteers throughout the park are dressed on July 4th in period costume—from the refined ladies spinning cotton candy to the rugged outlaws holding up the train, smoking guns and all. With live music and square dancing, old-fashioned field games for the kids, and summer treats like watermelon, hot dogs and corn on the cob, there is always something to do.

Old-fashioned Fourth of July Gallery

Do you have an Independence Day celebration in your neighborhood? Wherever you’re spending your Fourth of July, Phone.com hopes its a great day!