We Love Connecting Our Customers With The People They Love Most

by Adele Fredeluces

call_me_heartIt’s Valentines Day and love is in the air.  At Phone.com, we love enabling our customers to communicate better.  One of the primary ways we achieve this is by helping individuals and home phone users stay connected with the people they love the most.  Today we have a wonderful testimonial from a customer where we have done just that.

After being with a landline phone company for a while, it’s understandable that one might be hesitant in making the switch to VOIP services. This was the case for Rachel Rubin Peine, a customer who made the switch in 2011.  After signing up with Phone.com, however, her reticence quickly dissipated.

With family and friends all over the country, it’s important to maintain those relationships and see how everyone is doing in their daily lives. Rachel says, “I have family and friends across the country who I have been in touch with much more since switching to Phone.com.  Not only does she maintain her relationships with friends and family, but by having the ability to call them, she feels a stronger connection.

If she ever misses a call, she is at ease knowing she can go online to check those calls and even block annoying telemarketers. She says, “I am on the do-not-call list, but some calls get through anyway. With Phone.com, I can finally get rid of those annoyances.”

Many people who have landline phone service pay extra for long distance, so connecting to someone in a different state or region can get expensive.  On her plan with Phone.com, she can call anywhere in the United States, along with several international destinations, at no extra charge.  Rachel pointed out that she’s saved “at least $35 per month” by switching to Phone.com.

As far as customer service, Rachel tells us that ours is “exceptional.  The customer service representatives at Phone.com are always available, friendly, and efficient at solving my problems. I also like the live chat feature,” she remarks. Just hearing a simple “Hello, how are you?” or “I miss you” can brighten someone’s day.  We love playing a role in connecting customers like Rachel to the people they care about the most.

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