Tuesday, January 29th, 2013 at 10:57 AM EST

Jenny Dempsey from our customer service team and writer for CommunicateBetterBlog appeared on HuffPostLive.com in a segment called “The Dreaded Call.” During this segment she used her expertise as a Customer Service Supervisor to contribute to a panel discussing typical issues that arise in customer service from both sides of the spectrum.

In her responses, Jenny talked about the importance of taking even the most negative of situations and viewing it as a positive. Negative situations if handled properly are opportunities for improvement for the company.

Also featured in the segment was Shai Berger (@shaiberger), CEO of Fonolo, whose call back widget we proudly feature in the support section of our website. This widget allows customers to request a call back and does all of the waiting for the customer. You can watch the full segment at the Huffington Post website.