Phone.com Blog

Why Response Times Have Become a Customer Service Metric

Impatient woman waiting for attendance using laptop talking on phone in the kitchen at home

  A customer calls your business to ask about an appointment. Your team is helping someone else, so the call goes to voicemail. The customer

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Impatient woman waiting for attendance using laptop talking on phone in the kitchen at home

  A customer calls your business to ask about an appointment. Your team is helping someone else, so the call goes to voicemail. The customer

Read More