Jeremy Watkin and Jenny Dempsey Honored as Contact Center Thought Leaders


In a recent article by the International Customer Management Institute (ICMI) ranking the Top 50 Contact Center Thought Leaders on Twitter,’s very own Jeremy Watkin and Jenny Dempsey made the list.  Jeremy (@jtwatkin) ranked at #17 and Jenny (@jennysuedempsey) ranked at #45. Jenny and Jeremy cowrite, a blog dedicated to observing and learning […] Press and Media Coverage’s Jenny Dempsey Appeared On


Jenny Dempsey from our customer service team and writer for CommunicateBetterBlog appeared on in a segment called “The Dreaded Call.” During this segment she used her expertise as a Customer Service Supervisor to contribute to a panel discussing typical issues that arise in customer service from both sides of the spectrum. In her responses, […]

Career Day With Jenny Dempsey

by Jeb Brilliant

I had a fun morning today visiting a middle school that our very own Jenny Dempsey was speaking at for Career Day. She talked about her responsibilities and benefits as the Customer Service Supervisor. The students were really interested to hear what she had to say. Jenny touched on many different points but mostly that […]

Representing Awesome Customer Service at the Contact Center Expo & Conference


On May 7 and 8, Director of Customer Service Jeremy Watkin and Customer Success Manager Jenny Dempsey will be at the Contact Center Expo and Conference. Hosted each year in San Diego by the International Customer Management Institute (ICMI), this event draws together an amazing group of customer-service thought leaders. In addition to attending, […]