Phone.com University

Phone.com University – How to Send and Receive Text Messages

by Derrick Arteus

The ability to send and receive text messages (SMS) is included in every Phone.com plan. What does this mean for you? Unlimited texting to any U.S. local number!

Sending a Text Message

Sending a text message is done within any extension on your account.

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for the extension you want to send a text message from.
  3. Select Send SMS on the left-side navigation bar.
  4. Enter the number to text in the To: field.
  5. Enter your message in the Message: field.
  6. Select Go to send your text message.

Note: If Send SMS is not showing up on the left-side navigation bar, then you need to set an outbound caller ID on the extension Settings page.

sendsms

A copy of your text message will be saved in your extension’s Inbox for your records. 

Receiving a Text Message

Before you can receive a text message on your Phone.com number, you must first enable SMS forwarding to your desired extension. Text messages can only be received on U.S. local numbers.

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for the number you want to receive text messages on.
  3. Select the extension you want to receive text messages on in the SMS Forwarding: drop-down box.
  4. Select Save Changes.

receivesms

All text messages will now be delivered to your specified extension inbox. You can reply to text messages directly from your inbox, or use the Send SMS link as shown above.

That’s it for today, see you next Monday for some more Phone.com knowledge!

Fun In The Sun With Phone.com

by Adele Fredeluces

xwearIt’s summer time and you know what that means, we’re all planning our summer vacations and hitting the beach with friends and family for some fun in the sun! With that being said, this week’s customer testimonial shines brightly from C.O.T., Inc., a company that will satisfy all of your summer fun needs.

C.O.T., Inc. specializes in all kinds of summer essentials, including sunglasses, surf and skate gear, and apparel to get you through the summer months. With eight retail stores throughout Massachusetts and Rhode Island, as well as an online shop, Phone.com gives C.O.T., Inc. the flexibility to manage all of their locations under one phone system.

Phone.com has “the ability to transfer calls between stores, route calls to the correct department, handle calls differently depending on the source, the time of day, day of week…”, the President of C.O.T., Inc., Charlie Miller, remarked. With a quick dial to another store’s extension, an employee can easily transfer a customer to that store in search for just the right item.

When asked about the savings gained by switching to Phone.com, Miller said, “We have saved a boatload of $$, not to mention no more aggravation dealing with complex phone systems, selector codes and complicated programming.”

The moral of the story is as follows: if your company operates in multiple locations , there’s no need to manage several different accounts.  You can consolidate everything into one unified system. Contacting another store for an inventory count or any kind of follow-up is easy!

So if ever you need sunglasses, apparel or some surf gear, contacting C.O.T. will be smooth sailing.  Just pick up the phone and give them a call for yet another example of a company that finds doing business just a little bit easier thanks to Phone.com!

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The Top 3 Reasons Why You Should Replace Your Landline Phone Today

by Derrick Arteus

Why are you still using a landline phone? You are probably paying $15-$20 per month for a service that only does one thing – making calls. 

If you’re running your own business, then you probably have your computer in tow wherever you go. What better device to use as your personal phone that already provides so many other diverse functions, for a fraction of the cost.

If you’re still hesitant about ditching your landline, here are three great reasons to do so:

  • You’re paying so much for so little. Your phone should do more than just make calls. With a computer softphone, you can make calls, and also do the handful of other tasks that running your business requires.
  • Your landline phone is stuck in one place. What if your business has you traveling and on the road? You need a phone that comes with you so you can be reached anywhere.
  • Flexibility is not an option. With a landline phone, you don’t get a menu system, call forwarding, or the ability to set schedules like you do with a cloud-based phone platform.

If you’re ready to ditch your landline now, Phone.com has you covered with our Communicator softphone. 

How Can I Get Started?

Our Communicator software will transform your already robust computer into a phone to make and receive calls, send text messages, or check your voicemails. Join us for our free 30 minute webinar on this offering. 

What

  • Learn how to set up our Communicator softphone on your Mac or PC.
  • Discover how to forward your Phone.com number to your computer to start receiving calls for your business.
  • Check out some of the advanced features of Communicator such as address book management, checking voicemails, and sending text messages.

When

Thursday, July 17 10:30 AM – 11:00 AM PST.

How

Register Now

Phone.com University

Phone.com University – How to Make Calls on Your Cell Phone Using Wi-Fi

by Derrick Arteus

Tired of using your cell phone minutes to place and receive phone calls? We have a great option that allows you to handle these calls using your cell phone data plan or Wi-Fi. To get started, you will need to:

  • Add a Mobile Extension to your account.
  • Purchase CounterPath’s Bria app for the iPhone or Android.

Adding a Mobile Extension to Your Account

  1. Mouse over Configure and select Add a User/Extension.
  2. Select Mobile Extension as the extension type.
  3. Select Add Mobile Extension.

Once the mobile extension is added to your account, you will need to get your login information for the Bria app. 

Finding Your Login Information for Bria

  1. Mouse over Configure and select Manager Users & Extensions.
  2. Select Edit for your mobile extension.
  3. Select View Server Details to display your username and password.

mobile extension

Setting Up Your Bria App

  1. Select Phone.com on the Select Provider screen.
  2. Enter your name or business name in the Display as field.
  3. Enter the username and password from the above steps in the Username and Password field.
  4. Select Register. 

bria

The Bria app will now be registered with your Phone.com account. You can place calls directly from the app using Wi-Fi or your cellular data. If you want to receive phone calls on this app, then you will need to forward your Phone.com number to your mobile extension. 

That’s it for today, see you next Monday for some more Phone.com knowledge!

When Lightning Strikes

by Jeremy Watkin

Woman hand holding the phone tablet touch computer gadget isolatA good part of our team is located in our Poway, California office, so thunder and lightning are not a concern. We’re too busy applying sunscreen and waiting for part of our state to fall into the ocean to worry about a little storm.

With that said, we’re seeing more calls where a customer contacts us after a major storm to let us know that their device, usually an Analog Telephone Adapter (ATA), is fried. Those little guys are usually fairly durable — my brother had one with a melted case that still worked. But one thing they are not immune to is a surge of electricity caused by a lightning strike.

As I began writing this post I was going to tell you to protect your electronics with a surge protector. While that’s a fantastic idea for regular electrical surges, research indicates that even the best surge protectors are no match for a nearby lightning strike. Dan Robinson from StormHighway.com advises that “the best and cheapest way to protect your stereo, television, computer, or any electronic appliance is to unplug all power, telephone (modem), and antenna connections during a thunderstorm.”

While you’re at it, don’t forget to unplug your Phone.com devices so they are safe while the storms rage on! In the meantime, I’m polishing up my post titled “101 Uses For Your Fried ATA.” I like to use mine as a doorstop.