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3 Strategies for Keeping Your Phone.com Numbers Organized and Efficient

by Derrick Arteus

If you’re like many small businesses, you probably have multiple Phone.com numbers on your account to reach multiple areas. I’ve seen some accounts with as many as 200 phone numbers, and needless to say keeping all of these numbers organized can be overwhelming without these 3 solid strategies:

  • Add a nickname to every number. Instead of having to find a phone number by its digits, you can add a unique character-based nickname to every Phone.com number. If you have numbers in multiple cities, you might find it useful to add the city name as the nickname for each number so you can quickly scan your number list.
  • Make sure you have the same caller ID name set for each number. You’ll want your business name to display the same regardless of what area code you are calling. Make sure that each U.S. local number on your account has the same caller ID for a uniform business presentation on all of your calls.
  • Decide where you will forward your numbers from. You can forward your calls directly from your Phone.com number, or from an extension. Stick to one and forward all of your phone numbers the same way. Otherwise, you’ll find yourself looking in multiple locations on your account to change the forwarding for each of your numbers.

Want to Learn More?

Join us for our upcoming free webinar to learn how to add and manage your Phone.com numbers.

What

  • Learn how to add the numbers you need for your business, including global, local, toll-free, and vanity numbers.
  • Keep your numbers organized by managing your number listing and deleting unused numbers.
  • Learn how to forward your numbers to cell phones, voicemail, or extensions.

When

Thursday, July 31 10:30 AM – 11:00 AM PST.

How

Register Now

Phone.com University

Phone.com University – How to Host a Free Conference Call

by Derrick Arteus

Every Phone.com extension on your account includes a free conference bridge number to easily set up a conference call. There are some great benefits to this free feature, including:

  • High definition voice quality
  • Up to 500 participants
  • Unlimited minute usage

Accessing Your Conference Bridge

  1. Mouse over Configure and select Manage Users & Extensions. 
  2. Select Edit for your chosen extension.
  3. Select Conferencing on the left-side navigation bar.
  4. Select Get Conference Bridge.

Your Conference Bridge Number and Moderator/Conference PIN will be listed on the HD Conferencing page. 

conferencing

Beginning a Conference Call

  1. Call into your Conference Bridge Number and enter your Moderator Pin.
  2. Provide the Conference ID and Bridge Number to all of your participants.

Once the moderator joins the conference call, it will automatically begin. Below are some moderator controls to take advantage of:

conference2

That’s it for today, see you next Monday for some more Phone.com knowledge!

Phone.com University

Phone.com University – How to Send and Receive Text Messages

by Derrick Arteus

The ability to send and receive text messages (SMS) is included in every Phone.com plan. What does this mean for you? Unlimited texting to any U.S. local number!

Sending a Text Message

Sending a text message is done within any extension on your account.

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for the extension you want to send a text message from.
  3. Select Send SMS on the left-side navigation bar.
  4. Enter the number to text in the To: field.
  5. Enter your message in the Message: field.
  6. Select Go to send your text message.

Note: If Send SMS is not showing up on the left-side navigation bar, then you need to set an outbound caller ID on the extension Settings page.

sendsms

A copy of your text message will be saved in your extension’s Inbox for your records. 

Receiving a Text Message

Before you can receive a text message on your Phone.com number, you must first enable SMS forwarding to your desired extension. Text messages can only be received on U.S. local numbers.

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for the number you want to receive text messages on.
  3. Select the extension you want to receive text messages on in the SMS Forwarding: drop-down box.
  4. Select Save Changes.

receivesms

All text messages will now be delivered to your specified extension inbox. You can reply to text messages directly from your inbox, or use the Send SMS link as shown above.

That’s it for today, see you next Monday for some more Phone.com knowledge!

Fun In The Sun With Phone.com

by Adele Fredeluces

xwearIt’s summer time and you know what that means, we’re all planning our summer vacations and hitting the beach with friends and family for some fun in the sun! With that being said, this week’s customer testimonial shines brightly from C.O.T., Inc., a company that will satisfy all of your summer fun needs.

C.O.T., Inc. specializes in all kinds of summer essentials, including sunglasses, surf and skate gear, and apparel to get you through the summer months. With eight retail stores throughout Massachusetts and Rhode Island, as well as an online shop, Phone.com gives C.O.T., Inc. the flexibility to manage all of their locations under one phone system.

Phone.com has “the ability to transfer calls between stores, route calls to the correct department, handle calls differently depending on the source, the time of day, day of week…”, the President of C.O.T., Inc., Charlie Miller, remarked. With a quick dial to another store’s extension, an employee can easily transfer a customer to that store in search for just the right item.

When asked about the savings gained by switching to Phone.com, Miller said, “We have saved a boatload of $$, not to mention no more aggravation dealing with complex phone systems, selector codes and complicated programming.”

The moral of the story is as follows: if your company operates in multiple locations , there’s no need to manage several different accounts.  You can consolidate everything into one unified system. Contacting another store for an inventory count or any kind of follow-up is easy!

So if ever you need sunglasses, apparel or some surf gear, contacting C.O.T. will be smooth sailing.  Just pick up the phone and give them a call for yet another example of a company that finds doing business just a little bit easier thanks to Phone.com!

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The Top 3 Reasons Why You Should Replace Your Landline Phone Today

by Derrick Arteus

Why are you still using a landline phone? You are probably paying $15-$20 per month for a service that only does one thing – making calls. 

If you’re running your own business, then you probably have your computer in tow wherever you go. What better device to use as your personal phone that already provides so many other diverse functions, for a fraction of the cost.

If you’re still hesitant about ditching your landline, here are three great reasons to do so:

  • You’re paying so much for so little. Your phone should do more than just make calls. With a computer softphone, you can make calls, and also do the handful of other tasks that running your business requires.
  • Your landline phone is stuck in one place. What if your business has you traveling and on the road? You need a phone that comes with you so you can be reached anywhere.
  • Flexibility is not an option. With a landline phone, you don’t get a menu system, call forwarding, or the ability to set schedules like you do with a cloud-based phone platform.

If you’re ready to ditch your landline now, Phone.com has you covered with our Communicator softphone. 

How Can I Get Started?

Our Communicator software will transform your already robust computer into a phone to make and receive calls, send text messages, or check your voicemails. Join us for our free 30 minute webinar on this offering. 

What

  • Learn how to set up our Communicator softphone on your Mac or PC.
  • Discover how to forward your Phone.com number to your computer to start receiving calls for your business.
  • Check out some of the advanced features of Communicator such as address book management, checking voicemails, and sending text messages.

When

Thursday, July 17 10:30 AM – 11:00 AM PST.

How

Register Now