Category: Services/Features
Caller Analytics- Break down and analyze calls to your Phone.com numbers
Friday, December 14th, 2012 at 8:48 AM EST
Recently Phone.com added Caller Analytics as a feature for our customers. This is an entirely new way of looking at data with insight into your customers age, gender, education and income level. This data can be broken down by time or date range and you can view the traffic in terms of technology used, landline [...]
Employees Can Use Their Cell Phones For Work But Let Them Go Off The Clock
Tuesday, November 20th, 2012 at 2:56 PM EST
One of the great features of Phone.com is their Call Forwarding but almost as important is the Scheduling of when calls can and can not be received on a cell phone. It’s more or less expected these days, at least in the circles I hang out in that an employee uses their cell phone to [...]
Phone.com Announces New Service Enhancements for Business Entrepreneurs
Thursday, November 17th, 2011 at 12:42 PM EST
Call Recording and group text messaging help small businesses compete with larger organizations. Livingston, NJ (PRWEB) November 17, 2011, Phone.com, a provider of cloud-based phone services, today announced the addition of two new features to its already robust suite of functionality – call recording and group text messaging. Phone.com has excelled at providing Voice over [...]
Jingle Bells Broadband Bust
Thursday, October 27th, 2011 at 5:28 PM EST
One of the admitted hazards of any type of phone service is the fact that sooner or later you’re going to lose that service – whether it’s traditional service or VoIP. Perhaps someone accidentally dug up a cable, for instance, or maybe a tree branch fell on the wires or, as once happened to me, [...]
Outgoing Caller ID, Changed On The Fly From Mobile Office
Monday, October 24th, 2011 at 4:50 PM EST
Outgoing Caller ID is an important feature. In this day and age of relentless scam attempts and sales calls it’s imperative to have your company represented properly when placing outgoing calls. I know many people who don’t answer their phones if they don’t recognize the caller ID showing up. And many SMB’s and entrepreneurs have [...]
Fonolo Fostors Happy Callers
Monday, October 10th, 2011 at 4:30 PM EST
One of the most annoying things to me is holding on the phone for some big institution. If I call my credit card company I have to press over 20 buttons to reach a human being, I find it infuriating and honestly not safe at all because I usually try to call them from the [...]
Got The (Text) Message!
Friday, October 7th, 2011 at 10:45 AM EST
I’ve long known that I can send SMS (short message service) messages (or as they’re more popularly known, ‘texts’) to cell phones from both the Phone.com web site and my wireless carrier’s web site. And somewhere in the back of my mind I remember seeing that it is possible for others to send text messages [...]
What’s On The Menu
Tuesday, September 27th, 2011 at 5:07 PM EST
While I write about the business of technology for a living, for fun I blog about cooking. Thus if someone asks me “what’s on the menu,” the chances are good my answer will be something like “non-dairy creamy potato leek soup,” a recipe I’m busy developing and testing the same day that I’m writing this [...]
Save Money And Stay Mobile
Wednesday, September 21st, 2011 at 3:54 PM EST
Everyone wants to save money these days and staying mobile and flexible is very important for many. Desktop phones are great and almost a necessity if you spend a lot of time on speaker phone or just make a lot of phone calls. But if you need to save money in your small business you [...]
Phone.com’s Call Handling Rules Brought My Father In Law Home Safe
Thursday, September 15th, 2011 at 10:11 PM EST
I’d like to talk to you today as a grateful Phone.com user and not as an employee. Yesterday was a bit harrowing for my family. My father in law has Dementia and it’s sadly progressing quickly. Yesterday afternoon we couldn’t reach him. We called the home phone and cell phone again and again and got [...]