Support Center

Video Conferencing

Collaborate face-to-face in your meetings with’s premium Video Conference feature.

Seamlessly integrates with regular & conference audio calls to support up to 25 users over video.


  • Multi-participant screen sharing
  • Fully secure video, chat, and screen-sharing options
  • Control screen layout in Director Mode
  • Audio conference call integration with no disruption

Minimum Requirements

  • Google, Chrome, Firefox, or Opera browser
  • Screen-sharing only supported on Chrome & Firefox
  • active account
  • conference bridge ID

Using Video Conference

  1. Login to your Control Panel
  2. Mouse over Configure
  3. Click Manage Users & Extensions
  4. Click Edit for the extension you want to use in the video conference
  5. Click Conferencing on the left-side menu
  6. Find your Conference Bridge ID (this will be the same for voice and video conferences), then go to
  7. Enter your Name and Conference Bridge ID, then click Start Conference
    * Conference Bridge ID: All participants must use the same identification number to join. Circulate the number prior to your conference.
    * Moderator PIN: Begin conference with unique PIN if moderator is unavailable.

General Video Layout & Director Icons

Layout controls are available by hovering over participants. Double-click a participant to focus on their video and minimize other members.

Layout control buttons allow each participant to personalize and direct their own viewing experience. By selecting the Director mode option in the main menu, you begin directing the viewing experience for all participants.


What are the technical requirements to use video conferencing?

Any computer that can run the latest version of Chrome or Firefox should have no issues with Video Conferencing.

What kind of camera, microphone and speaker can I use for video conferencing?

If you’re using a laptop, tablet or phone to access Video Conferencing, the built-in camera, microphone and speaker can be used if available. If you’re on a desktop or a laptop without a built-in camera, any commercially available webcam will work. For best results, choose an HD webcam.

Most webcams come with built in microphones that can be used, but any microphone that can connect to your computer should work. Alternatively, you can use a phone to dial in to the audio portion of the conference. When using the phone, you also should use the disconnect from audio option in the menu.

Any speakers that can connect to your computer should work for sound as well.

How do I enable video conferencing?

To turn on Video Conferencing for your account, please login to your account at Click on “Configure” and choose “Manage Settings.” Scroll down until you see “Video Conference” and click on Enable, then click on Save Changes.

Do I pay a monthly fee or per user per minute?

Access to Video Conferencing can be enabled for $20 per month and can be used by all account extensions at no additional fee.

I hear feedback or echoes when I talk or when others talk. What can I do to get rid of that?

Feedback can be caused when sounds loop through multiple microphones. To overcome feedback, users who aren’t speaking can mute their microphones. Alternatively, everyone can wear headphones. Video Conferencing uses an Acoustic Echo Cancelation (AEC) process that should cancel echoes created by your own computer when you are not using a headset, but they may be audible to other participants. The AEC process can fail when using two audio devices, for example an internal speaker and an external microphone, or if using the computer audio while also using the phone to dial into the conference audio.

What is the maximum number of users on a video conference? What about users who call in?

The maximum number of users on any video conference is 25. Up to 250 users can dial in to the conference audio from their telephone.

Can I control where the video streams appear on my screen?

Yes, when you mouse over a video stream, a series of icons will appear that let you choose where the stream appears in the window.

Can I use this conferencing to give a video webinar? Video Conferencing was not developed for webinars and it is missing some of the functionality of traditional webinar solutions. However, you can use the Director mode to control what users see and share your screen with up to 24 attendees.

Full webinar functionality, including the ability to auto-mute attendees, chat and Q&A, dashboard and more, is on the roadmap.

Can I “direct” what other people see? Who can become a director?

Any user can direct what other people see by going under the menu and choosing “Become Director.” Only one user can be a director at a time and they hold the director ability until they go to the menu and de-select it.

Can I share my screen?

In Chrome and Firefox, a screen or an application window can be shared by any and each of the users. You may be prompted to install an extension for screen sharing to be enabled the first time you activate the screen share feature. Other browsers do not support screen sharing at this time but can show screen shares done by other users.

What browsers are supported?

Chrome and Firefox support Video Conferencing out of the box. Internet Explorer will prompt you to download an extension but is supported. Neither Opera nor Edge are currently supported.

How do I invite others to the conference?

Above the chat window on the right side of your browser, there is an icon that is the silhouette of two people with a plus sign. This brings up the information you need to copy and paste into an invitation message or email.

Do you have a link to a Help file I can add to my invites?

Yes, that information is available through the page link provided in the invitation.

What operating systems support WebRTC?

Mac, Linux, Windows, Android (Chrome and Firefox browsers), Chrome OS.

Can I use the Chrome or Firefox browser on my Android Mobile Phone?

It works, but to access all features the phone needs to be in landscape mode.

Do you have an IOs application I can use to connect to the video conference?

Yes, the Mobile Office app has video conferencing built in. To download the app, click here.

Do you have APIs for the Video Conference?

Not at this time, but this functionality is on the roadmap.

How can I select an installed webcam or microphone to be used with the application?

When the video conference loads, you will see a small camera icon in the address bar. Click on this icon to bring up webcam and microphone options

Can I build a conference room system with the Video application?

It is possible to use AppleTV to project a video conference onto a large screen or a projector. It is recommended to use a speakerphone setting in a conference room to dial into the audio portion of the conference. This way all participants’ voices in the room will be picked up by the speakerphone. Note that we currently do not support remote Pan Tilt Zoom (PTZ).

Chromecast support is on the roadmap.

Live Chat Support

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