Canceling Your Services

In order to cancel your service please Call our Customer Loyalty Department at 1-877-472-9245 between the hours of 9:00 am and 5:30 pm Eastern time. We must verify your account before we can cancel it, so it is important that we speak to you. 

When you cancel your service, you will no longer be able to access your Inbox for voicemail, call logs, SMS messages, or faxes. You will also lose any greeting and hold-music files, so please download any content that you want to keep before canceling.

Important Information About Transfering Your Number to Another Provider

If you want to transfer your phone number to another provider, the number must be active for the new carrier to initiate the transfer. This means that you should not cancel your account until the new provider has verified that the number transfer is complete. 

We thank you for being a customer of and hope we’ll be able to serve you in the future.

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Usted puede contactarnos via telefónica al numero +1.800.998.7087, o submitir una solicitud de soporte o mediante nuestro servicio de chat en linea, donde nuestro equipo con gusto le asistirá! El servicio está disponible de Lunes a Viernes de 8 am a 6 P.M. tiempo del Pacifico.