At Phone.com, we love our Channel Partner Program (CPP). It allows businesses that would benefit from bundling Phone.com with their own services to offer their clients superior VoIP phone service!
While Phone.com provides software tools, training and support for CPP Agents, the agents work one-on-one with their own clients to provide great customer support.
Matthew Demaree, CEO of HTDNET, a Virginia-based computer consulting and web-hosting company, signed on with the CPP Agent program in 2011 after using our phone service for a couple of years.
“We became authorized Phone.com agents, allowing us to take our knowledge and experience of Phone.com’s products and services directly to our customers—getting them the direct support they need and still getting awesome backup support from Phone.com when we have a special issue or request.”
Demaree is a big Phone.com fan. “We have NEVER had a customer-service failure. Phone.com always goes above and beyond to ensure everything is done right.” And even though Phone.com’s customer support is HTDNET’s favorite feature, he says that our easy-to-use control panel and our menu system are pretty close to the top of their list too.
HTDNET has also seen significant savings in pricing for their clients. “Our latest new account will save $70 per month or $840 a year switching to Phone.com from their previous VoIP provider,” says Demaree.
Demaree says his agents agree that Phone.com is the Ritz-Carlton of VoIP services. “Top that with real human interactions, US-based call centers, and the drive to do more for customers every time. Awesome sauce!”
As for us at Phone.com, building and maintaining good relationships with our CPP Agents is a key part of our customer support!